Richmond BMW

I had been looking for a great car in the past year but once i walked in and met Adam, i knew he was going to be a great help and i soon find myself taking the car of the lot. He is a very intelligent you once i walked in and met Adam, i knew he was going to be a great help and i soon find myself taking the car of the lot. He is a very intelligent young man that loves what he does. He ready at every minute to answer any question i had about the car. I did not feel the pressure from Adam of buying a car. Most of all he wanted me to know the pros and cons of the care and compare it to what initially came into the store for. I will recommend Adam's service tp my friends and family. At the end of the day he truly wanted me to be happy with what i was buying. Called me couple of times to make sure i did not have any questions regularly. I had a little incident with the office that almost ruined my experience, yet again Adam was there and with his help and Matt's help everything about my experince has been GREAT. I feel save in this care and glad i bought it More

I am very grateful with Cheryl Bowman at Richmond BMW for her kindness and overall great buying experience. She remained focused on the car I wanted and not the cars she had available in the lot. She came her kindness and overall great buying experience. She remained focused on the car I wanted and not the cars she had available in the lot. She came up with good ideas to help me out, trough the entire process and kept me informed all the time. Thanks a million Cheryl!. More

As a 1st time buyer of a BMW I must say I was quite impressed with the overall experience with Richmond BMW. The customer service, quality and friendliness was just superb. I was determined to find th impressed with the overall experience with Richmond BMW. The customer service, quality and friendliness was just superb. I was determined to find the car that I wanted and although they did not have it on the lot Darren continued to work above and beyond my request to make me a happy and satisfied BMW owner. I know I was determined because I always believe that just when you're about to give up blessings show up ... and what a wonderful Christmas surprise it was. Thank you Darren, James & Dmytry for welcoming me to the BMW family because that's exactly how I felt from the moment I walked into your dealership until the day I drove off your lot in my 2007 Jet Black 328i Coupe...like family. Thanks a million Darren for being open-minded, honest & encouraging, providing me with quality service and not giving up on my dreams. More

To be blunt, I have never had a dealer experience like that of Richmond BMW. Each and every individual of their team not only lives up to, but, in fact, exceeds expectations. BMW may build the "ultimate that of Richmond BMW. Each and every individual of their team not only lives up to, but, in fact, exceeds expectations. BMW may build the "ultimate driving machine," but from sales to service, Richmond BMW has people driven to provide the ultimate ownership experience. My highest accolades go to Cheryl Bowman, who, together with the rest of Richmond BMW's team extended every effort to make me feel special. Even tough I was looking at a CPO car (aka a "used" BMW), I was treated with every respect and courtesy otherwise reserved for new car customers. And my Jet Black 2007 Z4 Coupe looked showroom perfect on delivery. The "Owners Orientation" offered by Richmond BMW was both informative and engaging, and underscored the levels and lengths the team goes to to support and satisfy their customers. Perhaps the greatest compliment I can pay Richmond BMW is to say that I don't consider them a "dealership." They are good and trusted friends, and I am already looking forward to my next ultimate driving acquisition. Cheers, Geoff More

This is only the 2nd new car I have purchased, usually it has been used. From the beginning of test driving different vehicles to the actual ordering of the new car this was a very pleasant experience. The has been used. From the beginning of test driving different vehicles to the actual ordering of the new car this was a very pleasant experience. The delivery was very informative and useful. I was shown many features that helped understand the auto more. I thought I was familiar with the car but they showed me many features that I was unaware of. More

My buying experience through Crown Mini was absolutely flawless and an all around enjoyable experience. This being my first new car purchase I fully expected to meet overly aggressive salespeople with de flawless and an all around enjoyable experience. This being my first new car purchase I fully expected to meet overly aggressive salespeople with devious sale tactics leading me to purchase a car that I might not really want. What I found at Crown Mini was a friendly group of people working as a team to help me get the exact car I wanted. My MA, Teresa Gooch, was a pleasure to work with. During the weeks I waited for my order to come in she was always available to answer my questions (and very quickly I might add!). I felt completely at ease with her and enjoyed working with her very much. The financing department gets a thumbs up from me also. They offered a lower rate then I had obtained elsewhere. This made purchasing effortless since everything was taken care of all at once. As for the dealership itself - it was perfect! The showroom, waiting area and service area were all spotless and impressive. They covered everything regarding comfort including a flat screen tv in the restroom! I can't rave enough about this dealership and its staff. For anyone in the market for a Mini I highly recommend Crown Mini of Richmond. More

Richmond BMW treats my family really well. When I have a minor problem all I have to do is to drive up and tell them what's wrong and usualy it gets fixed right then and there. I've never needed major serv minor problem all I have to do is to drive up and tell them what's wrong and usualy it gets fixed right then and there. I've never needed major service. Once, my daughter's (well, it's really mine) 325i developed some clutch judder. I called the service advisor and explained the problem. Even though the problem had resolved itself, transmission bushngs were replaced, just in case. All of the work was covered under warranty. I understand this dealership underwent a management change about a year ago. Perhaps those who have written negative reviews helped prompt the change, but things certainly have changed since 2004. More

I agree with most posters here. This was the worst I agree with most posters here.<br><br>This was the worst dealership of any kind I've ever been to.<br><br>I think they even charge more than the list I agree with most posters here.<br><br>This was the worst dealership of any kind I've ever been to.<br><br>I think they even charge more than the list price for factory parts... I'll never buy a part, or take my car there, ever since I was told "there's a 3 week wait for the oil change you need." Every time I've been there I have been disappointed with their service and the results. More