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Richmond BMW
Richmond, VA
1,321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 26, 2024
The staff was very knowledgeable about vehicles and features that were available. Staff were friendly, polite and eager to work with clients. features that were available. Staff were friendly, polite and eager to work with clients. More
by Penny
Employees Worked With
Martin Wahen, Lazarus Joyner
July 25, 2024
I walked in with one car and out with a beautiful new BMW thanks to the sales team that made it possible. It was low pressure and high energy with really good comparative information that helped with my deci thanks to the sales team that made it possible. It was low pressure and high energy with really good comparative information that helped with my decision. They truly wanted me in the car that I ended up getting. Thank you! More
by Ewellford
Employees Worked With
The Manager, Steve Lerner
June 20, 2024
We bad a great experience at this BMW dealer. We were traveling to Florida and need some help and this agency was just great in taking care of us and of our issue. Great staff and have nothing b We were traveling to Florida and need some help and this agency was just great in taking care of us and of our issue. Great staff and have nothing but praises to them all. More
by Andrea
Employees Worked With
Travis Pearson, Allen Grim
June 19, 2024
I appreciate the quality of service and care that I always receive for my beloved BMW from all of the staff at Richmond BMW, especially from Thomas G., Gracie the shuttle driver, and my favorite sales always receive for my beloved BMW from all of the staff at Richmond BMW, especially from Thomas G., Gracie the shuttle driver, and my favorite sales associate Steve Lerner! Many blessings to these guys and gal for their dedication to excellent customer service. I have owned my BMW for 14 years and would only have it serviced here! As always, I greatly appreciate your support and assistance. Thank you!! More
by CM
Employees Worked With
Tom Gemellaro, Steve Lerner, Travis Pearson, Allen Grim
June 13, 2024
I ordered a car through Richmond BMW on 3 April. It is now 13 June and I have no idea when I will receive the car I ordered.. Communications from the dealership has been scarce, misleading and inacc It is now 13 June and I have no idea when I will receive the car I ordered.. Communications from the dealership has been scarce, misleading and inaccurate. I have bought a lot of cars (including 7 BMWs/Mini Coopers) in my life time, my car buying experience with this dealership ranks as the worse. More
by Unsatisfied
Employees Worked With
Martin Wahba, Lazarus Joyner
June 09, 2024
I went with my husband on Memorial Day 2024. I wasn't sure what I wanted and was assisted by Khalid Khan - he was patient, kind, polite and professional. We bought an X2 and I love it and I wi I wasn't sure what I wanted and was assisted by Khalid Khan - he was patient, kind, polite and professional. We bought an X2 and I love it and I will definitely go back to Khalid for my next car! More
by bssavino3
Employees Worked With
Khalid Khan
