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Richmond BMW
Richmond, VA
1,321 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,321 reviews
June 01, 2024
I was in the market for an X5 diesel. They are getting hard to find and good ones typically sell in days if not hours. I saw a new listing on one at this dealership. I left a text message They are getting hard to find and good ones typically sell in days if not hours. I saw a new listing on one at this dealership. I left a text message and despite being a very busy place, I received a call back very quickly from one of the senior sales staff who had personal knowledge of this particular vehicle. He was polite, patient and informative. with his help I was able to put down a deposit and travel to see the vehicle the next day and make a very transparent accurate and easy purchase. An excellent experience. More
by Skyesox
Employees Worked With
Shah, Lazarus Joyner
May 20, 2024
The service department at Crown BMW is exceptional! From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always info From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always informed about what’s going on, to the video that the technician sent outlining what they were seeing and recommending, This dealership is what I envisioned when purchasing a high end luxury vehicle. They do not disappoint! I am thoroughly satisfied with the service they provide and they will certainly get my business from now on. More
by awsasin
Employees Worked With
Thomas Natale
May 18, 2024
As soon as I walked into Richmond BMW I was greeted with friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was ri friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was right, so I bought the vehicle. It was a great experience easy. More
by lwp620larry
Employees Worked With
Martin Wahba, Lazarus Joyner
May 13, 2024
Poor f/u after the sale. Hours just to detail the truck. Then sent the check for my trade in to wrong address. Took over two weeks to resolve that. Now discovered my no accid Hours just to detail the truck. Then sent the check for my trade in to wrong address. Took over two weeks to resolve that. Now discovered my no accident truck has had body repairs. When will I ever learn? More
by Jeffsmithsft
Employees Worked With
Alina Bull
May 10, 2024
I am very happy with the way my last visit on April 30 was handled. I took the car in for a state inspection and waited on it. It was done on time and I got a complimentary car wash as well. Josh, the ser was handled. I took the car in for a state inspection and waited on it. It was done on time and I got a complimentary car wash as well. Josh, the service advisor, was very caring and kept me posted of the developments. I also really like the video taken by the mechanic. Keep up the good work guys! More
by Ravi4net
Employees Worked With
Josh Rigg
