Richmond BMW

Outstanding process to purchase this vehicle. Had the one I wanted and explained all during the delivery process. Had the one I wanted and explained all during the delivery process. More

Although Marteen was the second person to work with for the duration of my vehicle being shipped. It was a pleasure to work with him and I’m completely satisfied with my purchase. The vehicle is so much mo the duration of my vehicle being shipped. It was a pleasure to work with him and I’m completely satisfied with my purchase. The vehicle is so much more than I anticipated. Glad to be back in the BMW family. More

Quality BMW dealership and service center. Never had a disappointing experience with the service people or technicians. Great communication. Never had a disappointing experience with the service people or technicians. Great communication. More

Excellent experience. Stephanie is great and held vehicle for me due to circumstances and guided me through the process with ease. Danesh as well in finance. Would recom Stephanie is great and held vehicle for me due to circumstances and guided me through the process with ease. Danesh as well in finance. Would recommend this dealership to anyone. More

Very professional dealership. All of the workers do a great job. I have nothing but good words to say. All of the workers do a great job. I have nothing but good words to say. More

Va is a great service rep. He is very professional and helpful. I appreciate his support. He is very professional and helpful. I appreciate his support. More

Va Natale is a terrific Service Advisor and makes my visits very satisfying. Va and the mechanics always take good care of my car needs. I have been a RIC BMW customer since moving here in 2001! No comp visits very satisfying. Va and the mechanics always take good care of my car needs. I have been a RIC BMW customer since moving here in 2001! No complaints to date!! More

Hugh and team including Jacky makes sure to provide exceptional service throughout the process. This team strives to demonstrate professionalism, attention to detail and transparency in every interacti exceptional service throughout the process. This team strives to demonstrate professionalism, attention to detail and transparency in every interaction. Team that is well trained with ethics is a team that you'll enjoy working with.. Way to go Hugh and team.. good luck. More

The service dept had been providing me top notch service since 2014. As an example, at my last service the rep advised me that when I come in for my next state inspection and oil change a brake fluid flush since 2014. As an example, at my last service the rep advised me that when I come in for my next state inspection and oil change a brake fluid flush will be on the recommended device list. He could have waited until then to do that but was thoughtful enough to set expectations for my next visit so it wasn’t a surprise. More

I made an appointment via the MyBMW app, received prompt confirmation, and had a top-drawer visit. My concern was addressed very professionally, and to my complete satisfaction. Va Natale took great care of confirmation, and had a top-drawer visit. My concern was addressed very professionally, and to my complete satisfaction. Va Natale took great care of me - I'm happy to be a customer! More