Richmond BMW

The customer service was amazing. Everyone was helpful and willing to assist. I was not fully decided on if I wanted a vehicle or the style and they walked me through the different ve Everyone was helpful and willing to assist. I was not fully decided on if I wanted a vehicle or the style and they walked me through the different vehicles and options. They were very patient and understanding with understanding my budget and family needs. I highly recommend this dealership. I was looking around on the property when it was raining and cold and they met me outside and asked if I was interested in anything or had any questions. That’s true Customer Service. The day I went I was in some workout clothes and I certainly know I did not look like I was a potential buyer but they amazed me and I knew if I did not buy there today, I would come back to make a purchase at a later time. More

Richmond BMW handled my trade and purchase professionally and with honesty. They are a pleasure to work with. I highly recommend them. and with honesty. They are a pleasure to work with. I highly recommend them. More

Knowledgeable, friendly staff. Anna Bull was very helpful in assisting me with the purchase of my vehicle. Anna Bull was very helpful in assisting me with the purchase of my vehicle. More

The dealership’s service department is thorough and efficient. I was very pleased with the service. efficient. I was very pleased with the service. More

Excellent dealership but very difficult to get loaner car. Easy to schedule service when needed. car. Easy to schedule service when needed. More

Bmw Richmond is one of the best dealerships around. I have dealt with Bmw and two other competing brands dealerships, bmw richmond definitely stands out. I have dealt with Bmw and two other competing brands dealerships, bmw richmond definitely stands out. More

I bought my car from Midlothian BMW but Richmond BMW has been nothing but amazing to me and definitely look out for the customer been nothing but amazing to me and definitely look out for the customer More

I drive over and hour and past another BMW dealership to only use Crown Richmond BMW on West Broad for all service needs on my 2 BMWs. Mike Stevens is the best! In a world of distrust it is nice to have a s only use Crown Richmond BMW on West Broad for all service needs on my 2 BMWs. Mike Stevens is the best! In a world of distrust it is nice to have a service writer and team of mechanics that I trust with honest and quality work. More

We recently received excellent emergency service from the Richmond BMW crew. Was driving from PA to FL when my R back run flat tire on my 21 X5 blew out on 95. It was late afternoon and I called the dealer Richmond BMW crew. Was driving from PA to FL when my R back run flat tire on my 21 X5 blew out on 95. It was late afternoon and I called the dealer and told them of the situation. They had the tire in stock and said no problem. I made it to the dealer, they got to work on it right away, and in no time at all they had the car ready to go. Big xxxxxxto all of the guys! We made it to FL with no further issues😀. More

Great salesman. Made sure I got what I wanted. Was very helpful and knew a lot about bmw’s Made sure I got what I wanted. Was very helpful and knew a lot about bmw’s More