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Richmond BMW
Richmond, VA
1,325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,325 reviews
March 04, 2024
My tech was absolutely great. Their coffee machine stays broke and they dont offer complimentary water. Waiting area could be nicer Their coffee machine stays broke and they dont offer complimentary water. Waiting area could be nicer More
by kaylasmomsonia
Employees Worked With
Michael
February 22, 2024
Had a great experience buying a used BMW 330i. Salesman, Jacky, was very helpful and knowledgeable. The Sales Manager was very supportive.during the transaction. Salesman, Jacky, was very helpful and knowledgeable. The Sales Manager was very supportive.during the transaction. More
by mrmm100
Employees Worked With
Jacky Meherchandani
February 22, 2024
Went for an annual VA state safety inspection w appointment. They took over 2.5 hours and issued a phoney rejection with a made up tire and wiper replacement bill of about $1200+. I refused to acc appointment. They took over 2.5 hours and issued a phoney rejection with a made up tire and wiper replacement bill of about $1200+. I refused to accept their it. They did not charge for inspection due to the excessive delay. I took the car to a trusted safety inspector in my neighbourhood Gas Station and it passed perfectly as I expected. I don’t recommend taking your car for service there as one cannot trust their motives which seems to focus on generating revenue for the dealership. More
by ae
Employees Worked With
NA
February 20, 2024
The customer service was amazing. Everyone was helpful and willing to assist. I was not fully decided on if I wanted a vehicle or the style and they walked me through the different ve Everyone was helpful and willing to assist. I was not fully decided on if I wanted a vehicle or the style and they walked me through the different vehicles and options. They were very patient and understanding with understanding my budget and family needs. I highly recommend this dealership. I was looking around on the property when it was raining and cold and they met me outside and asked if I was interested in anything or had any questions. That’s true Customer Service. The day I went I was in some workout clothes and I certainly know I did not look like I was a potential buyer but they amazed me and I knew if I did not buy there today, I would come back to make a purchase at a later time. More
by Tee
Employees Worked With
Not sure of the other employees names but they all were customer friendly and attentive and greeted my wife and I everytime we entered the dealership., Steve Lerner, Lazarus Joyner
February 13, 2024
Bmw Richmond is one of the best dealerships around. I have dealt with Bmw and two other competing brands dealerships, bmw richmond definitely stands out. I have dealt with Bmw and two other competing brands dealerships, bmw richmond definitely stands out. More
by Zaidi
Employees Worked With
Joshua Fogg
