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Richmond BMW
Richmond, VA
1,322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 26, 2019
After searching for months we finally found the car we were looking for at Richmond BMW. We had a great experience working with Steve for the purchase. were looking for at Richmond BMW. We had a great experience working with Steve for the purchase. More
by britmullins
Employees Worked With
Steve Lerner
December 24, 2019
Extremely pleased with overall experience here. Very pleased with overall experience here. Easy to work with, very friendly, personable and a high quality experience for my first time ever buying f Very pleased with overall experience here. Easy to work with, very friendly, personable and a high quality experience for my first time ever buying from a dealership. Car was in perfect condition, up to date on service and ready to go, very satisfied with how well I was treated as a customer. Steve in particular was excellent to work with, years of experience and it sure showed! It was great working with someone who had an obvious passion for customer satisfaction. Couldn’t have asked for a better experience. Thank you Steve and Richmond BMW! More
by Erin
Employees Worked With
Steve Lerner
December 07, 2019
Steve Lerner, our salesman Steve met us with enthusiasm and openness, eager to hear exactly what we wanted in our car purchase and eager to meet our needs. He is a person of hi Steve met us with enthusiasm and openness, eager to hear exactly what we wanted in our car purchase and eager to meet our needs. He is a person of high energy who moves quickly and can juggle several issues at the same time--he dealt with our trade-in, loan, and new car in very little time and checked often to be sure that each step of the process was clear to us. Steve focused on our questions and concerns and answered each one patiently from a deep knowledge base. He is a person who enjoys making a personal connection by being a good listener and by interacting in an authentic, transparent manner. We enjoyed the time we spent with Steve and are delighted with our new BMW! We look forward to recommending Steve to friends. More
by satisfied customer
Employees Worked With
Anton Kulay
December 05, 2019
Simply the best service! After two days of treatment at MCV Massey we pulled away from valet parking only to have a warning indicator come on that said drivetrain malfunction. After two days of treatment at MCV Massey we pulled away from valet parking only to have a warning indicator come on that said drivetrain malfunction. We were an hour away from our home and leaving Richmond for Charlottesville to recuperate and enjoy a little Thanksgiving time together. It was 4:30 p.m. when we called the service department and even though they closed at 5 p.m., they said that if we could get the car there prior to closing they would at least test it to see the code. We were just a few minutes away and rolled in around 4:40. They were preparing to give us a loaner if need be...I mean, who does that? It's hard to get one from a dealer that you actually purchased a car from and have a history with. As it turned out, it was a hundred dollar part that they replaced in a matter of minutes. The service was exceptional. In a matter of a few minutes they had us on our way and wait for it..........they did not charge us a dime. Absolutely unheard of. Thanks so much Richmond BMW, and to Matt Rooney and Thomas Gemellaro. You prefessional service and kindness gave us much to be grateful for during this holiday season. We will continue to sing your praises! More
by 3jakes
Employees Worked With
Matt Rooney and Thomas Gemellaro
December 05, 2019
Not only did Steve find the exact car I was looking for, he was also an absolute pleasure to work with! I look forward to working with Steve in the future! he was also an absolute pleasure to work with! I look forward to working with Steve in the future! More
by Price2317
Employees Worked With
Steve Lerner
December 03, 2019
Steven Lerner is Outstanding in Every Way Steven Lerner at Richmond BMW is truly exemplary. In this modern age of high technology, high pressure and sensory overload, Steve and his staff calml Steven Lerner at Richmond BMW is truly exemplary. In this modern age of high technology, high pressure and sensory overload, Steve and his staff calmly bring you back to an era of old-fashioned human to human interaction. Their goal is to take care of you, the person. Steve asks about you, your needs and concerns, and draws upon his experience to diligently accommodate your every wish. He is deeply compassionate and extremely knowledgeable and strives to make you feel special and well cared for. I am a proud and repeat customer of Steven Lerner. My recent BMW X7 purchase was truly remarkable. In fact, just yesterday I participated in the Performance Center Delivery at BMW’s awesome Spartanburg, South Carolina facility. Steven has immense experience with this program, and he walked me through the process with confidence and enthusiasm. Every step was truly delightful and invigorating – From the careful ordering of my very individualized X7, to tracking the build progress (remarkably just a few weeks to build!) – to orchestrating the logistics of my trade turn in, paperwork and then the blissful arrival at the Performance Center for a most unique experience. The full day consisted of classroom learning about driving dynamics, seat time in a similar X7 for braking, handling, autocross and off-road instructed sessions and then an amazing tour of the assembly line. Finally, a comprehensive private introduction to my new baby by a very intelligent and patient BMW genius. What a blast! Every BMW owner would truly benefit from this experience and have a more thorough understanding of their car, and a valuable education about why a BMW, with its unparalleled engineering and capabilities, is unlike any other vehicle on the road. Certainly, the most heartwarming part of these past two days was Steve calling me this late afternoon, just after I drove home from the BMW Performance Center, just to say hello and ask me all about my Performance Center experience and if I was loving my new BMW and if I had any questions. I have purchased many cars over many years from many dealerships and I can unequivocally state that Steven Lerner and his colleagues at Richmond BMW are the most special and outstanding people I have ever met. They are my friends and BMW people for life. More
by AES
Employees Worked With
Shashank Dharanendra, Steve Lerner, Ashkay Mahale
November 21, 2019
Outstanding Steve Lerner was simply outstanding and went out of his way to make sure that everything was taken care of. He is very professional and genuine. Steve Lerner was simply outstanding and went out of his way to make sure that everything was taken care of. He is very professional and genuine. More
by Said S
Employees Worked With
Steve Lerner, Ashkay Mahale
October 30, 2019
Such a great experience at Richmond BMW with everyone that was involved in the purchase my car. Customer service was awesome and Steve Lerner was excellent! I highly recommend asking for Steve for anyone that was involved in the purchase my car. Customer service was awesome and Steve Lerner was excellent! I highly recommend asking for Steve for anyone who goes to Richmond BMW. More
by Edileyne
Employees Worked With
Steve Lerner, Anton Kulay, Nick McNevin
October 26, 2019
Steve Learner is one of the good guys! Steve Lerner and the folks at Richmond BMW are the good guys! I flew 545 miles to buy a used Ford at their dealership. They only sell used vehicles Steve Lerner and the folks at Richmond BMW are the good guys! I flew 545 miles to buy a used Ford at their dealership. They only sell used vehicles that are in the best condition and have been fully serviced. They went out of their way to get a deal done. It was well worth the drive back to Louisville, KY. More
by Kentucky Chad
Employees Worked With
Steve Lerner
October 09, 2019
Great Experience Very professional dealership. Steve Lerner is a great salesman, but beyond that he is a amazing person (very friendly, knowledgeable). Also Anton Kula Very professional dealership. Steve Lerner is a great salesman, but beyond that he is a amazing person (very friendly, knowledgeable). Also Anton Kulay was very professional and friendly. More
by Pablo
Employees Worked With
Steve Lerner, Anton Kulay
