Richmond BMW

Felt at home and everyone was so friendly and helpful Would recommend everyone I know to this dealership. Steven Lerner was so much fun and didn’t make me feel pressured. Was quick to answer all my questi Would recommend everyone I know to this dealership. Steven Lerner was so much fun and didn’t make me feel pressured. Was quick to answer all my questions and also help me with other options that I may want to consider in my car purchase. Very timely in his purchasing process and very helpful with questions I may have about my new car purchase. Called me that evening to give me even more info and to make sure I was happy with everything! Would buy another car from him in the future for sure😊 More

Excellent experience for my family My wife and son visited BMW dealership at the very end of our working day and were very tired but Steve hold on to our attention till the end. He is p My wife and son visited BMW dealership at the very end of our working day and were very tired but Steve hold on to our attention till the end. He is professional with great personality. I will highly recommend Steve. More

BMW expert Richmond BMW and Steve Lerner are experts in their field. They offer a fabulous quality vehicle - with so many options, looks, and price ranges that Richmond BMW and Steve Lerner are experts in their field. They offer a fabulous quality vehicle - with so many options, looks, and price ranges that it can be overwhelming at times. Steve has the experience and knowledge to help guide you to your perfect vehicle and continues to provide excellent service after the sale. I am thrilled with my new BMW and I highly recommend Steve Lerner and Richmond BMW. More

The sales team was great Steve and the sales team were great - all questions asked were answered and a good experience - the finance office was difficult - the finance guy doe Steve and the sales team were great - all questions asked were answered and a good experience - the finance office was difficult - the finance guy does it everyday, we do it seldom - we are not the experts so when a question was asked, we were made to feel as if we should have known it - very short with us and seemed to be discouraged we were there - when asked about warranty and declined, basically we were told "good luck, you don't know what you are doing" I did research and felt as if I did know - put a bad note to what had been a great process - other than that, it was fine More

Excellent A+ Steve was an absolute wonderful person to work with - he was nice, informative, professional, never pushy, and extremely effective. He made me feel li Steve was an absolute wonderful person to work with - he was nice, informative, professional, never pushy, and extremely effective. He made me feel like we were on the same team, which is rare in this industry. I would recommend him to all my friends. More

Wonderful experience at BMW Richmond After experiencing a terrible car accident in my X3, I knew I wanted another BMW. My X3 had deployed air bags that kept me safe from injury during the After experiencing a terrible car accident in my X3, I knew I wanted another BMW. My X3 had deployed air bags that kept me safe from injury during the accident, and the BMW assist responded in seconds sending the police and ambulance within seconds. I found BMW Richmond to be excellent with sales and knowledge of their vehicles. Steve went to great lengths to find my perfect car. The paperwork was quick, and financing was done efficiently and in a timely fashion. Steve also walked me through each detail of the new car. Great experience and would purchase from them again. More

Nick McNevin: Phenomenal Sales Rep and Service! I live several hours from Richmond BMW. From the second I contacted this dealership online to check out convertibles, I was treated with the utmost ca I live several hours from Richmond BMW. From the second I contacted this dealership online to check out convertibles, I was treated with the utmost care and concern. Nick McNevin contacted me at 10pm, and even called to answer any questions. Found me the car of my dreams and moved heaven and earth make it happen for me. The entire process was seamless and painless. Nick constantly communicated with me, answered every question immediately. Though the manager would not approving holding my used car choice a couple of days (even though I offered a $10,000 promissory note), the deal otherwise went off without a hitch. This place is first class; a lot of dealerships could learn from them. The test drive was incredibly informative and everyone was kind and considerate. Never any pressure or feeling that my questions were stupid like I've experienced at other dealerships. Nick knows his cars, and that made a huge impact on me. I've owned Toyotas all my life. Done with that. I'm a BMW loyalist now, and it all started with Nick and the folk at this dealership who made what could be a stressful, horrible experience into one that makes you walk away feeling like a million bucks (well, minus what you paid for the car!) Example: just as we were leaving I said I needed to figure out how to program the navigation back to the 2 hour drive to my house. Nick said, "No worries. I already programmed it for you while you were finishing the paperwork." How cool is that !? More

Purchased a 2009 BMW X3/shipped to Massachusetts Living in New England can be hard on cars, I wanted to purchase a used car from a Virginia dealer. Richmond BMW responed to my needs with a great veh Living in New England can be hard on cars, I wanted to purchase a used car from a Virginia dealer. Richmond BMW responed to my needs with a great vehicle and low mileage. Buying a car sight unseen is a leap of faith. Richmond made it very easy and gave me the confidence to move forward. They resonded to all my questions and concerns in a timely manner. I have had 10 cars in my lifetime and this is my favorite. More

Professional and Personable I came to Richmond BMW from over 300 miles out of town because they had exactly the car I was looking for at the right price. When I first contacted I came to Richmond BMW from over 300 miles out of town because they had exactly the car I was looking for at the right price. When I first contacted the dealership, I was shuffled around between a few employees before landing with Steve. He was very helpful and patient with answering all of my questions, of which I had many. It's always a somewhat uneasy feeling travelling that far to potentially buy a vehicle sight unseen, but Steve was able to put all of my worries at ease. If there is one thing that I can say that was less than stellar about the process, it was the frustratingly long wait to see the person to do all of the paperwork. I'd estimate that I sat for a good 4 hours before I could even be seen. Besides that little hiccup, everything else went along without a hitch. I wouldn't hesitate to make the trip again if they had another car that I was looking for. Thanks again, Steve! More

Steve Lerner truly made my car buying experience wonderful! This was my first time actually buying a car and Steve Lerner and the rest of the BMW team was so sweet and helpful! I didn't feel like they were tryi This was my first time actually buying a car and Steve Lerner and the rest of the BMW team was so sweet and helpful! I didn't feel like they were trying to play games with me or take me for my money. Steve also took his time to show me everything about the car! I loved his passion for the cars! I'll tell everyone I know to do business here and I'll be back if I am ever in the market for another BMW! Thanks so much for everything Steve and Richmond BMW!!! :) More