Richmond BMW

Steve Lerner is so professional, definitely recommend! I was at Richmond BMW checking out a vehicle two weeks back. Steve was the person who showed me the vehicle and gave me the quotes. He was so professi I was at Richmond BMW checking out a vehicle two weeks back. Steve was the person who showed me the vehicle and gave me the quotes. He was so professional and nice. He showed me every single detail of the car and spent decent amount of time with me. Since I told him that I was looking for my first car, be also gave me very useful advice. I would recommend him to anyone in the market for a BMW. More

I bought a car I would definitely recommend Steve to be the sales person to a friend he was very helpful very professional and very nice he honestly made me feel lik I would definitely recommend Steve to be the sales person to a friend he was very helpful very professional and very nice he honestly made me feel like he had my best interest at hand More

Fantastic Dealer I have been talking to BMW dealers in Miami, Pembroke Pines, Florida, Greensboro, NC, Lynchburg, VA, and Richmond, VA. The Richmond site was Richmond I have been talking to BMW dealers in Miami, Pembroke Pines, Florida, Greensboro, NC, Lynchburg, VA, and Richmond, VA. The Richmond site was Richmond BMW. Of all those that I talked to, Richmond BMW did the best job of searching for my car and keeping me informed of the progress. I could tell that they are the ones that wanted my business by earning it. It started with the Internet contact and Brian Carlin. He listened to my desires and began his search. He stayed in contact with me until we identified the car I wanted. We made the appointment for me to see the car and agreed on the price. When I arrived at the dealer, I was greeted by Joey as arranged, and he turned me over to Steve Lerner. He is the one that walked me thru the features of the car and explained the process. Andy took me thru the registration. Steve was by far the best salesperson that I have worked with for many car purchases. I could not ask for better service in buying a car. Hats off to the Richmond BMW dealer. I highly recommend them if you are considering a vehicle Reid Vass More

Personable friendly and pressureless Steve is a great salesman because he is such a great person. He's not just there to sell you a car but to get to know you as an individual. He is genu Steve is a great salesman because he is such a great person. He's not just there to sell you a car but to get to know you as an individual. He is genually concerned about your needs and what car is the best fit for you. I highly recommend that you give Steve a visit I assure you that you will make a new friend and maybe get the car of your dreams More

Great Experience with Steve Lerner Steve Lerner was fantastic to work with. He figured out immediately how I wanted this process to go, and he delivered. I highly recommend him and th Steve Lerner was fantastic to work with. He figured out immediately how I wanted this process to go, and he delivered. I highly recommend him and the Richmond team. More

Help with complementary satellite radio service. I leased a 400 series BMW convertible last September. I was told I would receive a year's complementary satellite radio service as part of the least I leased a 400 series BMW convertible last September. I was told I would receive a year's complementary satellite radio service as part of the least. Three months into the lease I was contacted by the satellite radio's representative and was told I only had a three month complementary service and would have to start paying for the service. I refused to continue the service and hadn't had satellite radio since that time. I had made several attempts on my own and via BMW representatives to resolve this issue. I was at the dealership yesterday about another matter and decided to try one more time. I was introduced to Mr. Steve Lerner, who took it upon himself to personally navigate a resolution to my problem. After a couple of phone calls, he was told to email a representative at SiriusXM radio, which he did, copying me. He asked me to contact him within the week if I was still without service, and I appreciated the willingness to follow up. Yesterday, before close of business I not only had my satellite radio service back, I was given a full year of complementary service for my trouble. This would not have happened without Mr. Lerner's intervention, and I am very grateful for his persistent, personal, caring help. After this experience, I wouldn't hesitate to continue my relationship with BMW Richmond. When I am ready to lease another car, I will most certainly give them first and foremost consideration. Many thanks, Mr. Lerner! Dr. Evans More

Steve Learner I have leased or purchased 12 BMW's from Crown dating back to 1980. The last four I worked with Steve Learner who has proven the consummate profession I have leased or purchased 12 BMW's from Crown dating back to 1980. The last four I worked with Steve Learner who has proven the consummate professional. I would recommend him highly to anyone. Excellent is meeting my needs and handling all aspect of each transaction. Lew Boggs More

Great dealership Highly recommend Richmond BMW and Steve Lerner. Professional customer service at its best. Steve is very detail oriented and takes care of all aspe Highly recommend Richmond BMW and Steve Lerner. Professional customer service at its best. Steve is very detail oriented and takes care of all aspects in a time sensitive way a great buying experience. More

Amazing Service I came in to do and end of lease inspection. Steve was eager to help me. He made every step of the process great. He did the full inspection and walk I came in to do and end of lease inspection. Steve was eager to help me. He made every step of the process great. He did the full inspection and walked me through everything he was doing. He even took the time to clear all my personal information from the car. It was great to see someone spending that amount of time with no sale opportunity at the end, and just truly car. This was a perfect ending to a great 3 year lease. I will definitely work with this dealership and Steve for any of my future BMW needs. More

Amazing experience buying 1st BMW This was my first time buying a BMW, and the experience with Steve went beyond my expectations. It was a very seamless transaction, and I did not feel This was my first time buying a BMW, and the experience with Steve went beyond my expectations. It was a very seamless transaction, and I did not feel pressured to purchase. Steve was only able to find one key the day I purchased the car, and he went the extra mile to locate a second key and mail it to me. My family and I will 100% go back to Steve for our next BMW. Great experience! More