Richmond BMW

Very Thorough and Professional Staff Visited this BMW dealership in Richmond without an appointment (my son, who leases a 2015 BMW from the same dealership accompanied me) on July 18. Was Visited this BMW dealership in Richmond without an appointment (my son, who leases a 2015 BMW from the same dealership accompanied me) on July 18. Was greeted by a staff member who directed me to salesman Steven Lerner. Told him I was interested in buying a used 2014 BMW 328i with low miles, etc. He ask a few more questions and then indicated he might have a car I would like on the lot. This red, low mileage, certified pre-owned BMW seemed to fit my criteria. Told him I needed to take it to my house that same afternoon to see if it would fit into my very tight side loading- garage. No problem...but first took me and my son for a short and thorough orientation drive. Took it to my house alone on test drive and indeed able to get into garage. Told Steve I was interested and would think about it. Long story short, able to negotiate agreed to price next day and office sent e-paperwork for me to fill out before appointment next morning. Arrived with wife and Steve and finance officer efficient in closing deal as negotiated. Steve spent several hours going over car functions with me and my wife. Very detailed instruction. I plan to return in a week or so for a more in-depth session with the technology expert at dealership who can assist me with questions on the premium technology computer features. Would recommend Steve and this dealership to others. More

Well run dealership that understands customer service Terrific experience with purchasing a car at this dealership. Steve Lerner gave 110% effort throughout the process, and the entire dealership team is Terrific experience with purchasing a car at this dealership. Steve Lerner gave 110% effort throughout the process, and the entire dealership team is clearly focused on customer satisfaction. I appreciate how helpful everyone was and how well the process went. More

Matt Perry Went Above and Beyond for Me! I had an issue with a part in my car that was no longer under warranty. Matt, without hesitation, offered to fix the problem for me at his expense an I had an issue with a part in my car that was no longer under warranty. Matt, without hesitation, offered to fix the problem for me at his expense and gave me a loaner car so I could get back to the office. Problem was fixed in a few hours and I returned to find my car fixed and super clean as well - my floor mats haven't looked that good since I bought the car! Thank you Matt for all of your help today and Nick Iantosca was great too! Thank you so much for helping me today! More

Steve Lerner. A true professional at a great dealership. My wife and I both agree that after our experience last week at Richmond BMW we are fans of this dealership and especially Steve Lerner because of th My wife and I both agree that after our experience last week at Richmond BMW we are fans of this dealership and especially Steve Lerner because of the way we were treated and how pleasant we found the whole experience. Purchasing a new or used vehicle can at times be stressful or even unpleasant but not at Richmond BMW. Steve Lerner is a true professional (We happened to buy our BMW on the day he was celebrating his ten year anniversary with the dealership) who knows how to answer all your questions and how to get things done. What a pleasure it is to find someone who really wants to help you and knows how to do all the big and little things, and does it all in such a nice way. My advice if you are in the market for a vehicle.....go see Steve Lerner at Richmond BMW. More

Great team Josh, Steve and Anton made what can be a a tiresome process almost (dare i say it) a pleasure! Great team here who make you feel welcome, valued and Josh, Steve and Anton made what can be a a tiresome process almost (dare i say it) a pleasure! Great team here who make you feel welcome, valued and appreciated. Love our new car, big thanks to Crown BMW. More

Above and beyond. Steve and Dmitry went above and beyond in assisting me in my search for Toyota FJ Cruiser. I live in a city approximately 80 miles away from Richmond Steve and Dmitry went above and beyond in assisting me in my search for Toyota FJ Cruiser. I live in a city approximately 80 miles away from Richmond and actually brought the vehicle to me to see greatly easing my logistics. While in the end I found a different FJ as the color was not my wife's favorite, my interactions with the sales team at Richmond BMW was superlative. I am sure if I had decided to purchase the FJ from Steve and Dmitry the remainder of the process would have been handled with equal professionalism and helpfulness. More

Fabulouso We have leased and/or purchased 4 BMW's with Steve Lerner as our sales/leasing representative. He has treated with courtesy, honesty, humbleness whil We have leased and/or purchased 4 BMW's with Steve Lerner as our sales/leasing representative. He has treated with courtesy, honesty, humbleness while demonstrating the 'go the extra mile' attitude. We just leased a 2017 330i Sedan which my husband special ordered. Of course when you leave the details to the husband a minor glitch might occur. He ordered the wrong color of white, marsh mellow white when it should have been mineralized white. Sheeesh. Hubby in dog house but as Steve reminded me I can get any color I want in 3 years. We highly and enthusiastically recommend Steve Lerner More

great returning car at end of lease. everyone very welcoming and Steve Lerner immediately responded to us to go over the details of turning in the car. I returning car at end of lease. everyone very welcoming and Steve Lerner immediately responded to us to go over the details of turning in the car. I worked with Steve when I leased the BMW 428i 3 years ago. He is professional and very friendly and is dedicated to the customer. More

Excellent no hassle and honest buying experience We bought a 2010 Acura TSX. Our sales person was Steve Lerner. This was not our first visit to the dealership. In our first visit (almost a month back We bought a 2010 Acura TSX. Our sales person was Steve Lerner. This was not our first visit to the dealership. In our first visit (almost a month back), we met with Steve and Josh. They left a great impression of friendly, trustworthy, genuine and honest people. It is said first impressions are the last impressions. I guess it must be true, since after our first visit we kept getting a strong feeling that we should buy a car from this dealership and especially through Steve. We went to the dealership, a second time with a VW passat in mind, but unfortunately the car had been sold the day before. Steve informed us about an Acura TSX (2010, 88K miles), that they had just taken in and Josh offered to take $2000 off right away without us ever having to negotiate. We checked KBB and this price was comparable to a private party selling price vs dealer price. The Carfax, also showed that the car had been well maintained, with no open recalls or accidents/damage etc. The process was no hassle, no pressure. They answered all our questions and more. Steve would gave us extremely upfront and honest answers, even about cars that they were not selling. Overall we had a very comfortable and pleasant experience. Maybe its just we thought BMW dealership/sales people might be pompous and may consider it as not worth their time. We however never got that feeling, the people at the dealership were warm and inviting. We would strongly recommend this dealership and especially Steve Lerner. More

Worth the drive! When we started the search for a used car for our son, BMW wasn't on our radar but after seeing a couple fun but horribly neglected models at a local When we started the search for a used car for our son, BMW wasn't on our radar but after seeing a couple fun but horribly neglected models at a local used car lot, we kept them in the back of our mind as we checked out the used inventory at dealerships within a couple hours driving distance. We found just what we were looking for at Richmond BMW and because I made an inquiry through the website, I was lucky enough to make contact with Steve Lerner. He was down to earth and honest and we didn't feel any pressure at all. Honestly, I'm not sure I would have bought the car if I hadn't had Steve there to guide us through the process. I made two trips to Richmond this week, 4 hours roundtrip for each one, ad it was definitely worth the drive! I know my son will love driving his 2010 BMWxi; hopefully he'll let me borrow it once in a while! More