Richmond BMW

Bought my 3rd bmw Great dealership!!! Steve Lerner is a 5 star and above salesman. He will go completely out of his way to make your visit at bmw a memorable experi Great dealership!!! Steve Lerner is a 5 star and above salesman. He will go completely out of his way to make your visit at bmw a memorable experience. I am well satisfied. More

Best Christmas gift ever. Great staff, very friendly and worked well together. Despite very heavy Christmas customer traffic which took up some time, it was fun talking with ot Great staff, very friendly and worked well together. Despite very heavy Christmas customer traffic which took up some time, it was fun talking with other customers. Yousaf and Josh took care of the finance end quickly and efficiently, and I am still amazed at how much Steve Lerner knew about the 328i and the process of buying a new car. I appreciated Matt checking in, and hope he will remember me if they initiate lending an M series car while my car is being serviced. Best Christmas gift ever! More

Awsome Service Yousaf, thanks so much for your professionalism and dedication. Well knowledge about my car, I felt very comfortable after getting a one on one detail Yousaf, thanks so much for your professionalism and dedication. Well knowledge about my car, I felt very comfortable after getting a one on one detailed information about my BMW. Glad I am now apart of the BMW Family. More

Excellent Service - friendly and helpful Steve Lerner sold us our car. His attention to detail and patience was off the charts. This was our second car with him and we plan to come back whe Steve Lerner sold us our car. His attention to detail and patience was off the charts. This was our second car with him and we plan to come back when it's time to trade our new car in. More

Top Notch Service Steve, who I specifically dealt with when buying my car, was very helpful, friendly, honest and my overall experience was great. The entire staff was Steve, who I specifically dealt with when buying my car, was very helpful, friendly, honest and my overall experience was great. The entire staff was also very friendly and welcoming. I would highly recommend this dealership to others. More

"Great customer service " Matt He was always very polite and took the time to answer all of my questions.Amazing service all the time.I will surely refer his name. I want to express He was always very polite and took the time to answer all of my questions.Amazing service all the time.I will surely refer his name. I want to express my Sincere thanks to Matt More

Patient, Helpful and Just Genuine I called Richmond BMW looking to test drive a car and from the phone call, to meeting Steve for the first time at the dealership, to us returning a se I called Richmond BMW looking to test drive a car and from the phone call, to meeting Steve for the first time at the dealership, to us returning a second time to make sure it was the right car for us, Steve was a joy to work with. His patience, knowledge and genuine personality guided us through the process, feeling fully confident that it was the right choice for us. He never applied any pressure and his customer service from start to finish is why we would highly recommend Steve. And we love our new BMW! More

Epitome of Customer Service Mr. Lerner at Richmond BMW EXEMPLIFIES what customer service should be. I brought my car one year ago and I am so happy that I lucked up and got Steve Mr. Lerner at Richmond BMW EXEMPLIFIES what customer service should be. I brought my car one year ago and I am so happy that I lucked up and got Steven Lerner as my sales person. He had me driving off the lot in less than four hours. Impressed with his style, I will not go to any other dealer. I visit Mr. Lerner at least three times a year and he takes time from his busy schedule to talk. I am looking forward to an upgrade in the spring and doing business with Mr. Lerner. I asked him "please do not retire ever for I wouldn't know what to do without a salesperson I could trust". I am looking forward to a long lasting relationship with the best person in car sales EVER. Diane Downey Gray More

First Class Customer Service Thank you Ronnie for taking care of me and my car today. I appreciate the responsibility you took from the time I walked into the door. I was ready to Thank you Ronnie for taking care of me and my car today. I appreciate the responsibility you took from the time I walked into the door. I was ready to leave my car overnight when you said it was ready. It took less than the projected time to service my car and I am ecstatic. You gave me good sound advice on how to protect and care for my investment. I will be back. More

Would definitely work with this man again Called about a car I had seen on line and Steve went above and beyond the to be helpful including taking pictures of the car and sending them to me wi Called about a car I had seen on line and Steve went above and beyond the to be helpful including taking pictures of the car and sending them to me without me asking to better illustrate some of the damage and also keeping me posted on the status of the vehicle because several other people were interested in it. More