Richmond BMW

Best dealership in Richmond. Great purchasing and service experience. Thanks to Matt Perry, Steve Lerner, Josh Alford, Akshay Mahale and Yousaf Omaid for the super experience. T Great purchasing and service experience. Thanks to Matt Perry, Steve Lerner, Josh Alford, Akshay Mahale and Yousaf Omaid for the super experience. These guys treat their customers with the highest respect. Just a hand shake was all was needed working with them. More

Car Purchase I was turned down at 2 different dealerships so when I came to Richmond BMW my confidence was broken. They never made me feel as if my credit was bad I was turned down at 2 different dealerships so when I came to Richmond BMW my confidence was broken. They never made me feel as if my credit was bad or that I was a second class citizen. Steve Lerner, Akshay Mahale, and Joey Harris were amazing with this process for me getting a nice Acura. Steve took his time with me during the chosing process of the car and made sure I knew how to work the controls in the car. I honestly felt as if he was family and he really wanted to make sure I was comfortable with everything and not just trying to push for a sale. I will for sure be back to purchase my cars here from now on!! I had a great experience!!! More

Professional, responsive, and patient Having just payed my well over 200k in medical school loans, I decided to treat myself with my dream car in 2015. I preordered my M2 with Charles Arm Having just payed my well over 200k in medical school loans, I decided to treat myself with my dream car in 2015. I preordered my M2 with Charles Armstrong...but the problem was, after paying off the above debt, I was still wiped out when the time came for the M2 to be built. No cash, period. As such I put a hold on the build until July of 2016, when I had the necessary funds to cover the price. Charles checked in regularly with me, patiently asking if I was ready to proceed. Not once did he pressure me into anything-indeed he was more patient with me than I would be in his place! I hope that more people give Charles a chance to show how someone quietly and patiently working for you, behind the scenes (even answering emails on vacation) can put you in the right car at your pace. Even if your pace is a lot slower than anyone could expect! More

Above and Beyond I called Steve Lerner to inquire about an Acura RDX that was listed at the Crown Acura dealership next door to Richmond BMW. From past experience wit I called Steve Lerner to inquire about an Acura RDX that was listed at the Crown Acura dealership next door to Richmond BMW. From past experience with Steve, I knew that he would be able to sell the car to me IF the RDX was not a certified used car. After doing some investigation on my behalf, Steve learned that the car was, in fact, certified, so he could not make the sale. Instead, he referred me to the Used Car Manager at Crown Acura who was able to complete the sale. Thank you, Steve! More

The worst experience possible I am rating this as 1 star because it is impossible to rate it as 0. I went to this BMW dealer on Saturday, October 22 to buy a used car. After not re I am rating this as 1 star because it is impossible to rate it as 0. I went to this BMW dealer on Saturday, October 22 to buy a used car. After not reaching an agreement on the price, I left the store when it was closing. On my way, back to Charlottesville, I received a call and an e-mail from Josh offering a new proposal much closer to my offer. On Sunday morning, around 11 am, I replied accepting the deal and compromising to be at the dealer on Monday morning to deliver the check and conclude the paperwork. After some e-mails, I also called the dealer at 1pm to verify if everything was good for Monday and if I could sign into an insurance plan for the vehicle. As expected, I received the feedback that the deal was confirmed and that I could proceed with everything. Surprisingly, on Monday Josh sent me at 8:05 am an e-mail saying that the car was sold on Saturday night (very strange since I left the store on Saturday when they were closing and because I received the offer on Saturday 7:00 pm). When I had the chance to read it, my wife was already at the dealer to finalize the purchase process. The Richmond BMW has no respect for people´s time and does not care about communicating with customers. Their lack of ethics on managing offers and customer relation is huge. I would never buy a car from this place nor recommend it to anyone. More

Teamwork My husband and I were assisted by Charles and Kirk. They and others (receptionist, finance personnel, managers) worked together as a team to get us t My husband and I were assisted by Charles and Kirk. They and others (receptionist, finance personnel, managers) worked together as a team to get us taken care of in a timely manner. They were very knowledgeable about BMW's and friendly to work with. Their customer service was great! Not only did we purchase a vehicle, but we look forward to our future visits. They go above and beyond and will actually take the time to show you everything you want to know about your vehicle! More

Great Customer Service Just purchased my second BMW from Steve Lerner and Josh Alford. Terrific help from them in explaining all options and finding the best value for me. Just purchased my second BMW from Steve Lerner and Josh Alford. Terrific help from them in explaining all options and finding the best value for me. Very friendly, and responsive, service. Thank you! More

Amazing!! Steve Lerner is the best there is- he really cares about his customers and will do anything that he can to make them happy. My dad bought a 528 back i Steve Lerner is the best there is- he really cares about his customers and will do anything that he can to make them happy. My dad bought a 528 back in end of July and I tagged along with him because I knew I was planning getting a 320 end of September/beginning of October. I was immediately impressed by Steve's knowledge and how he kept going above and beyond! From there, I knew I wanted to partner with Steve for my 320! 2 days ago, I had my appointment with Steve and by the end of the appointment he had done everything to get me the car that I wanted and the car that was the best for my money. The car had to be brought from Charlottesville, so he made the call early to make sure it was reserved to be mine. Not only did he get me the car that I wanted but he also did the absolutely best job ever for giving a good price that was a "no brainer". So I finally picked up my beautiful 2016 320 last night and it's everything I could've wanted. Unfortunately, I was very ill with the flu yesterday so I was too tired to stay after the paperwork. So Steve offered to come by my house this weekend to show me the features of the car...I don't know many people that would do that! He truly does go above and beyond and cares about making it the best experience for me and anyone else. Steve Lerner is 10! Thank you so much!!!!! I would also like to say that everyone at BMW (Matt Perry, Dmitriy, Anton Kulay, Joey, and many others that I forgot their names) has been very welcoming and made this process very enjoyable. BMW is not just a luxurious car but it's outstanding customer service! I look forward to continue dealing with everyone at BMW! More

The best experience purchasing a car This is my first Bmw and not my last. I was swept off my feet by the service from Charles Armstrong, Dmitriy Shapovalov, and Akshay in finance. They w This is my first Bmw and not my last. I was swept off my feet by the service from Charles Armstrong, Dmitriy Shapovalov, and Akshay in finance. They were very honest, patient, helpful, and most of all made my wife and I feel like family. I never been to a car dealership were everyone greets you and takes their time to help you make the best decision. Most dealers have salespeople that don't care about the customers and only care about sales such as Passport Bmw in Suitland Maryland who basically stole my 1,000 deposit. Still waiting for a phone call back from the General Manager Mr. Long. Do not go to Passport Bmw, they talk to you very arrogantly and do not take time to help the customers. I am so mad about the deposit that I went to this dealership (Richmond Bmw) and purchased 2017 X5. Now, a Bmw lifer. Thanks, Richmond Bmw. More