Richmond BMW

Ultimate Experience From the Sales Department to the Service Department, my experience with Richmond BMW has been exceptional. I just purchased my second BMW from Steve L From the Sales Department to the Service Department, my experience with Richmond BMW has been exceptional. I just purchased my second BMW from Steve Lerner. He is very helpful and resourceful in getting you the best deal. I enjoy working with him because he is ethical and honest. Also Anton Kulay, Business Manager, was very helpful. More

Great Experience with a Fantastic Salesman, Steve Lerner The time I spent looking for a used car at Richmond BMW with Steve Lerner was a great experience and worth the long distance travel. Steve is profess The time I spent looking for a used car at Richmond BMW with Steve Lerner was a great experience and worth the long distance travel. Steve is professional, knowledgable, and personable. Due to inventory and the car options I desired, I ended up purchasing a CPO from another dealership. However, I can honestly say that I wish I could have given Steve the sale due to his exceptional service. More

Great Long Distance Buying Experience Found the car we wanted on line and received immediate assistance from Steve Lerner at Richmond BMW. They were more than willing to hold the car for Found the car we wanted on line and received immediate assistance from Steve Lerner at Richmond BMW. They were more than willing to hold the car for us until we could fly in to check it out and test drive before purchasing. Steve was there holding our hand every step of the way through the always long process of finalizing the purchase. More

Wonderful experience yet again with Richmond BMW! This is the second vehicle I purchased @ Richmond BMW and I specifically went back to work with Steve Lerner. After difficulty trying to work with an This is the second vehicle I purchased @ Richmond BMW and I specifically went back to work with Steve Lerner. After difficulty trying to work with another dealership, I called Steve and told him what I was looking for and the price range I wanted to be in and just asked if he would call me they had this in their inventory. Within about two weeks the vehicle I was hoping for was in their stock. Steve was great in educating me on the newer features that this model had over my previous car. The staff was so accommodating, I really appreciated their time and expertise! More

Excellent customer service. My wife and I visited BMW researching used cars. We meet Mr. Charles Anderson. Mr. Anderson was very patent and educated us on services, promotions, a My wife and I visited BMW researching used cars. We meet Mr. Charles Anderson. Mr. Anderson was very patent and educated us on services, promotions, and warranties. Although we did not purchase with Charles his customer service was outstanding. I highly recommend Mr. Anderson to get a good honest deal with no hassle and excellent service. More

Excellent customer service! I was searching for a vehicle after a car accident that I need fast. I found a vehicle on Richmond BMW's website and sent an inquiry at 10pm and I got I was searching for a vehicle after a car accident that I need fast. I found a vehicle on Richmond BMW's website and sent an inquiry at 10pm and I got a reply from Mr. Steve Lerner in sales a few hours later at 1am advising me he'd have it ready by the late morning. I was extremely impressed by his prompt response which is what was my deciding factor to go with Richmond BMW. Once inside I was pleased with the professionalism and cleanliness of the facility. I purchased my vehicle here and I would recommend this dealership to anyone. More

NOT TRUSTWORTHY Didnt keep agreement after given a copy of sale to go to credit union to pick check, the next day i was called by Daniel and said the car was sold. T Didnt keep agreement after given a copy of sale to go to credit union to pick check, the next day i was called by Daniel and said the car was sold. They didnt do good business or goodwill for the customer. When i went to the credit union i was inform that they had taken the loan which i asked not to run a credit report, so i had to go back to the dealership get on a conference call with the credit union. Two hrs. past for the mix alot of confusion, so i got heated went home not mention a call i received from DANIEL SAID THE CAR WAS SOLD. IS THAT THE WAY CROWN DO BUSINESS More

Thank you to Rick Nelson I highly recommend Crown Mini Service. Rick Nelson has gone out of his way to assist me with all of my Mini needs. I am grateful for Rick's kind and g I highly recommend Crown Mini Service. Rick Nelson has gone out of his way to assist me with all of my Mini needs. I am grateful for Rick's kind and gentle manner, and for all the assistance he has given me. Kindness does matter! Rick is an awesome representative. Thank you Crown Mini. And a big thank you to Rick. Donna B. More

Awesome customer service I got a 2017 X3 and went back for the technology training on the vehicle and loved it. The new technology on this vehicle is amazing and Yousaf Omaid I got a 2017 X3 and went back for the technology training on the vehicle and loved it. The new technology on this vehicle is amazing and Yousaf Omaid was very helpful in showing me the different features on the vehicle and how to use them.. More