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Richmond BMW

Richmond, VA

4.6
1,324 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,324 reviews

July 25, 2016

Great experience in buying a used Toyota Steve Lerner was responsive to emails, phone calls and texts, picked us up at a train station, and got us out the door, deal done - in about 2 hours. More

by jGranger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Joey Harris, Anton Kulay
July 24, 2016

Terrible Experience The dealership sales team have no current knowledge of what they are selling! After waiting for a week or my order, it turned out that they ordered th More

by Jun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Armstrong, Josh Alford, Dmitriy Shapovalov
Jul 27, 2016 -

Richmond BMW responded

We offer our sincerest apologies for this sale experience you had at our dealership. The satisfaction of our customers is top priority and we always strive to meet the needs of our customers. It’s never our goal to leave our customers with the impression you now have of our dealership. We can’t express enough how sorry we are about this situation: for your wait, for the vehicle and for any delay in communication. We can only hope that somewhere down the road, we have the opportunity to redeem ourselves, should you have any car needs. Again, we do apologize.

July 15, 2016

Satisfied Customer Steve Lerner provided me with exceptional customer service. He is knowledgeable, honest, and he is a likable guy (we spent hours together). He helpe More

by hchristine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
July 13, 2016

Excellent Used Car Experience I was assisted by a gentleman by the name of Steven Lerner in the Sales Department regarding a used car. When I first stopped by we were told that the More

by Tsheets57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Joey Harris, Anton Kulay
July 12, 2016

Exceptional personalized customer service! My experience at Richmond BMW was phenomenal. I was assisted by the sales representative by the name of Steven Lerner. Steven was very knowledgeable,p More

by Holly Gibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ackshay, Steve Lerner
July 01, 2016

CPO BMW 328i purchase Nick Iantosca, Akshay Mahale, Matt Perry and Steve Lerner were all most helpful during my BMW decision. From the test drive, the paperwork, dealing wi More

by Pantha57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Iantosca, Matthew Perry, Steve Lerner
June 30, 2016

2007 328 Enjoyed working with Steve Lerner to buy my first car! It was a great and easy experience. I would highly recommend working with Steve to anyone. More

by stefclare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
June 29, 2016

Purchase of 2017650ix convertible Matt and Steve Lerner made the leasing of my new 650ix convertible a great experience. I would highly recommend them to anyone. I will definitely retu More

by Richmond BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
June 27, 2016

Excellent Sales and Service Thouroughly enjoyed dealing with Steve Lerner when custom ordering my BMW M2. He kept me up to date throughout the timeline on where my car was in the More

by LinkF1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Joey Harris, Josh Alford
June 16, 2016

Amazing customer service We are repeat customers of Steve Lerner and will continue to come back. Steve's level of customer service is wonderful. Would recommend to friends. More

by bmwx3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
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