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Richmond BMW
Richmond, VA
1,320 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 04, 2016
Very helpful and straightforward I called about a used car advertised. Steve was willing to stay late and help. He was straightforward and upfront. The entire staff was friendly and w I called about a used car advertised. Steve was willing to stay late and help. He was straightforward and upfront. The entire staff was friendly and willing to help. More
by LuvMyCar
Employees Worked With
Steve Lerner, Joey Harris, Anton Kulay, Dmitriy Shapovalov
April 28, 2016
Great experience and highly recommend! I was doing my research online and put in an inquiry at about 11:30pm on a Saturday, with an email back from Steve Lerner in about 15minutes. I spoke I was doing my research online and put in an inquiry at about 11:30pm on a Saturday, with an email back from Steve Lerner in about 15minutes. I spoke to Steve and Aaron the next morning about a 5 series I was interested in, discussed an appraisal on my trade in, and walked out of the dealership later on that day! They made it extremely easy and stuck to their word on everything we discussed on the phone prior to making the 2 hour trip to see them. Steve went over and beyond the dealership hours to show me the features after the purchase. I highly recommend this dealership and I am loving my new 535i bmw ! More
by Jon123
Employees Worked With
Aaron Seaver, Steve Lerner
April 04, 2016
"...Kirk Randolph..the absolute best sales consultant!" I called about a vehicle on the lot and Kirk Randolph was the most responsive and attentive sales consultant I have met to date! You must know, I am I called about a vehicle on the lot and Kirk Randolph was the most responsive and attentive sales consultant I have met to date! You must know, I am very "picky" to say the least. I conveyed my needs and concerns to Kirk over the phone, met with him at the dealership, he was never pushy (which never works for me), thoroughly explained the process and genuinely cared about me as a customer! There's not enough space here to praise his service! I will definitely return to Kirk in the future as well as recommend my friends and family. (That's no easy task!) More
by "picky buyer"
Employees Worked With
Kirk Randolph
April 04, 2016
Excellent, friendly sales team The sales team was very responsive from the moment I called. After I purchased our vehicle, which is a used Acura, I had a problem with the car the ne The sales team was very responsive from the moment I called. After I purchased our vehicle, which is a used Acura, I had a problem with the car the next day. They addressed the problem immediately, no questions asked. More
by Yellowcar
Employees Worked With
Akshay, Steve Lerner
March 29, 2016
Steve was willing to go the extra mile for me He offered to drive vehicle to me. stayed on the line to try to work with me. offered up all options on vehicle Very personable salesman did not pressure me an to drive vehicle to me. stayed on the line to try to work with me. offered up all options on vehicle Very personable salesman did not pressure me and was up front with me at all times type of person I enjoy buying a car from More
by tmarti23
Employees Worked With
Steve
March 12, 2016
2nd time at BMW Richmond w/ Steve Lerner My husband and I really love this place. We just bought a second car at this dealership with Steve Lerner. Steve is extremely professional, personab My husband and I really love this place. We just bought a second car at this dealership with Steve Lerner. Steve is extremely professional, personable and willing to assist with all of our requests anytime before, during or after our purchases. The entire staff bent over backwards to help with all of our needs. The personal experience makes us feel just like we are part of the BMW Richmond family. Additionally, Josh Alford's knowledge assisted us expeditiously through the financial paperwork. We are already planning on buying our 3rd car with Steve. More
by CLARE-WENDY
Employees Worked With
Dimitri, Steve Lerner, Josh Alford
March 02, 2016
Amazing car buying experience Andrew and Josh made this the most relaxing and amazing car buying experience we've had. They happily took care of us even though we came in right bef Andrew and Josh made this the most relaxing and amazing car buying experience we've had. They happily took care of us even though we came in right before closing time. Their knowledge of their products and services was incredible and their customer service was stellar! If you're looking for a bmw, I highly recommend this dealer. I would give more stars if they were available. More
by Rhondaarmstrong
Employees Worked With
Andrew Fletcher, Josh Alford
March 01, 2016
Informative professional Mr . Steven Lerner is the ultimate professional.Really knows about the cars he is selling. Informative I didn't feel rushed. Answered all my questions Mr . Steven Lerner is the ultimate professional.Really knows about the cars he is selling. Informative I didn't feel rushed. Answered all my questions. He is really interested in the customer. I bought the car. And it wan't the usual stressful (for me buying a car) Mr. Lerner is an impressive representative for BMW . I would certainly recommend him to friends. I would certainly go to him again Thank you Mr. Lerner for making it a joyful experience. More
by Irish Anne
Employees Worked With
Steve Lerner
February 26, 2016
Wonderful shopping experience Steve Lerner was a most attentive and informative sales representative. Without pressure and an aggressive sales pitch, he answered all our questions Steve Lerner was a most attentive and informative sales representative. Without pressure and an aggressive sales pitch, he answered all our questions and went beyond the call of duty to show us vehicles that interested us. He even continued to work with us after his work hours expired. He was knowledgeable, personable, interested in us and our needs. He could not have been more patient nor pleasant to work with. I would highly recommend Steve Lerner to anyone interested in purchasing a BMW. More
by atl45
Employees Worked With
Steve Lerner
February 22, 2016
Happy to know where I stand to purchase. The salesperson we engaged with on looking at BMW's was very knowledgeable and patient to go over all functionalities of the car. He was understandin The salesperson we engaged with on looking at BMW's was very knowledgeable and patient to go over all functionalities of the car. He was understanding that it had been awhile since we had been on a dealership lot to explore the latest technology in cars. Plus, he went over and beyond our expectations in delivering the presentation of the 3 Series. More
by Next Future BMW Purchaser
Employees Worked With
Steve Lerner
