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Richmond BMW
Richmond, VA
1,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,324 reviews
June 14, 2016
Leased a car for 3 years. They were very helpful and nice Steve is knows all about these cars and is really great to work with. He is really helpful and goes the extra mile to get you what you need. He has Steve is knows all about these cars and is really great to work with. He is really helpful and goes the extra mile to get you what you need. He has helped me search for cars, get information on packages available, kept me informed about ordering and delivery options, and has done everything he can to make me a satisfied customer. I will always go back to work with Steve. He's the best! More
by idontwantyoutoknowwhoiam
Employees Worked With
Steve Lerner
June 11, 2016
Professional -- worth the drive! We drive about an hour to have our car serviced at the Richmond BMW because of their excellent customer service. I should point out that we didn't ev We drive about an hour to have our car serviced at the Richmond BMW because of their excellent customer service. I should point out that we didn't even buy our car at their dealership, but the staff always treats us as if we did -- like family. We never get that smarmy feeling that we've had at other dealerships. The employees are professional, polite, efficient and knowledgeable. Yesterday, near closing time on a Friday afternoon, Steve Lerner took the time to not only help me out with a rear-view mirror reset, but also gave great advice on some of the features of my vehicle. Thank you Richmond BMW and thank you Steve! More
by Meade Family
Employees Worked With
Steve Lerner
May 20, 2016
Great service, worth the drive We traded in our '15 Mini for a '15 Mini Cooper Coupe, tricked out with John Cooper Works. The car is so much fun to drive! Brought it up from Willia We traded in our '15 Mini for a '15 Mini Cooper Coupe, tricked out with John Cooper Works. The car is so much fun to drive! Brought it up from Williamsburg 5/19/16 to have the stripes replaced, and inspected. The service staff is wonderful, and gave us a loaner for the afternoon. The car was vacuumed, cleaned up and waiting for us when we returned. There was a small ding on the driver's side door, which was also repaired. We would recommend this dealership to anyone looking for a fun car to drive. More
by burger38
Employees Worked With
Steve Stankiewicz
May 18, 2016
Great Experience I had a great experience with this dealership. Everyone was upfront and honest, quickly moved through the sales process and they were very flexible w I had a great experience with this dealership. Everyone was upfront and honest, quickly moved through the sales process and they were very flexible when I had them present several scenarios - buying vs leasing. I don't think I have had a better experience buying a car. More
by bexar0
Employees Worked With
Aaron Seaver, Steve Lerner, Yousaf Omaid
May 04, 2016
Very helpful and straightforward I called about a used car advertised. Steve was willing to stay late and help. He was straightforward and upfront. The entire staff was friendly and w I called about a used car advertised. Steve was willing to stay late and help. He was straightforward and upfront. The entire staff was friendly and willing to help. More
by LuvMyCar
Employees Worked With
Steve Lerner, Joey Harris, Anton Kulay, Dmitriy Shapovalov
April 28, 2016
Great experience and highly recommend! I was doing my research online and put in an inquiry at about 11:30pm on a Saturday, with an email back from Steve Lerner in about 15minutes. I spoke I was doing my research online and put in an inquiry at about 11:30pm on a Saturday, with an email back from Steve Lerner in about 15minutes. I spoke to Steve and Aaron the next morning about a 5 series I was interested in, discussed an appraisal on my trade in, and walked out of the dealership later on that day! They made it extremely easy and stuck to their word on everything we discussed on the phone prior to making the 2 hour trip to see them. Steve went over and beyond the dealership hours to show me the features after the purchase. I highly recommend this dealership and I am loving my new 535i bmw ! More
by Jon123
Employees Worked With
Aaron Seaver, Steve Lerner
April 04, 2016
"...Kirk Randolph..the absolute best sales consultant!" I called about a vehicle on the lot and Kirk Randolph was the most responsive and attentive sales consultant I have met to date! You must know, I am I called about a vehicle on the lot and Kirk Randolph was the most responsive and attentive sales consultant I have met to date! You must know, I am very "picky" to say the least. I conveyed my needs and concerns to Kirk over the phone, met with him at the dealership, he was never pushy (which never works for me), thoroughly explained the process and genuinely cared about me as a customer! There's not enough space here to praise his service! I will definitely return to Kirk in the future as well as recommend my friends and family. (That's no easy task!) More
by "picky buyer"
Employees Worked With
Kirk Randolph
April 04, 2016
Excellent, friendly sales team The sales team was very responsive from the moment I called. After I purchased our vehicle, which is a used Acura, I had a problem with the car the ne The sales team was very responsive from the moment I called. After I purchased our vehicle, which is a used Acura, I had a problem with the car the next day. They addressed the problem immediately, no questions asked. More
by Yellowcar
Employees Worked With
Akshay, Steve Lerner
March 29, 2016
Steve was willing to go the extra mile for me He offered to drive vehicle to me. stayed on the line to try to work with me. offered up all options on vehicle Very personable salesman did not pressure me an to drive vehicle to me. stayed on the line to try to work with me. offered up all options on vehicle Very personable salesman did not pressure me and was up front with me at all times type of person I enjoy buying a car from More
by tmarti23
Employees Worked With
Steve
March 12, 2016
2nd time at BMW Richmond w/ Steve Lerner My husband and I really love this place. We just bought a second car at this dealership with Steve Lerner. Steve is extremely professional, personab My husband and I really love this place. We just bought a second car at this dealership with Steve Lerner. Steve is extremely professional, personable and willing to assist with all of our requests anytime before, during or after our purchases. The entire staff bent over backwards to help with all of our needs. The personal experience makes us feel just like we are part of the BMW Richmond family. Additionally, Josh Alford's knowledge assisted us expeditiously through the financial paperwork. We are already planning on buying our 3rd car with Steve. More
by CLARE-WENDY
Employees Worked With
Dimitri, Steve Lerner, Josh Alford
