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Richmond BMW

Richmond, VA

4.6
1,324 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,324 reviews

March 02, 2016

Amazing car buying experience Andrew and Josh made this the most relaxing and amazing car buying experience we've had. They happily took care of us even though we came in right bef More

by Rhondaarmstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Fletcher, Josh Alford
Mar 02, 2016 -

Richmond BMW responded

Thank you for taking the time to share your experience with Crown Richmond BMW. We appreciate your high recommendation of our store and we're glad we could be a part of your car buying experience. We look forward to seeing you again. Matt Perry, GM.

March 01, 2016

Informative professional Mr . Steven Lerner is the ultimate professional.Really knows about the cars he is selling. Informative I didn't feel rushed. Answered all my questions More

by Irish Anne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Mar 02, 2016 -

Richmond BMW responded

Irish, thank you for sharing your experience and taking the time to give a 5-star review of Crown Richmond BMW. I know Steve was sure to deliver a wonderful experience. My team and I look forward to working you again. Matt Perry, GM.

February 26, 2016

Wonderful shopping experience Steve Lerner was a most attentive and informative sales representative. Without pressure and an aggressive sales pitch, he answered all our questions More

by atl45
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Feb 26, 2016 -

Richmond BMW responded

Thank you for sharing your experience and taking the time to give a positive review of Crown Richmond BMW. It gives us pride to know Steve provided a wonderful shopping experience. My team and I look forward to working with you again. Matt Perry, GM.

February 22, 2016

Happy to know where I stand to purchase. The salesperson we engaged with on looking at BMW's was very knowledgeable and patient to go over all functionalities of the car. He was understandin More

by Next Future BMW Purchaser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Feb 22, 2016 -

Richmond BMW responded

Thank you for sharing your experience and taking the time to give Richmond BMW a 5-star review. I'm proud to know Steve was able to deliver the best deal for you. My team and I look forward to working with you again. Matt Perry, GM.

February 21, 2016

Wonderful Buying Experience Purchased my second vehicle through Richmond BMW and Steve Lerner. Steve is the most knowledgeable salesperson I've ever worked with. He took the ti More

by Erod1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Feb 22, 2016 -

Richmond BMW responded

Thank you for sharing your experience and taking the time to review Richmond BMW. I'm glad to know Steve was able to assist in ensuring you a wonderful car buying experience. My team and I look forward to working with you again. Matt Perry, GM.

February 20, 2016

BMW Lease and Return Excellent service! The BMW I leased was the best automobile I have ever had. When I moved and had to return the car to the dealership early, BMW was More

by Happy Lease Customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Feb 22, 2016 -

Richmond BMW responded

Thank you for sharing your experience and taking the time to review Richmond BMW. I'm glad to know Steve was able to assist in your lease return and went above and beyond in ensuring you a great experience. My team and I look forward to working with you again. Matt Perry, GM.

February 15, 2016

Excellent, very professional, respectable and educated. The experience was great, it started very easy with little waiting time. Steve took his time to show me the car and all the specifics. He paid attenti More

by Alfredou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Feb 15, 2016 -

Richmond BMW responded

Thank you for sharing your experience and taking the time to give Crown Richmond BMW a five-star review. Glad to hear Steve could help provide what you wanted in your car purchase process. My team and I look forward to working with you again. Matt Petty, GM.

February 13, 2016

Great buying experience! Steve Lerner and the Richmond BMW Team provided an outstanding buying experience. They were extremely professional, service oriented and attentive to More

by BMW Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Joey Harris, Dmitriy Shapovalov
Feb 15, 2016 -

Richmond BMW responded

Thank you for sharing your experience and taking the time to give Crown Richmond BMW a five-star review. I'm glad to hear Steve provided a great BMW experience to you, our customer. We strive to build relationships and loyalty with our customers, so my team and I look forward to working with you again! Matt Perry, GM.

February 12, 2016

GREAT SALES DEPARTMENT I have been working with James Gardner- salesman for almost 2÷ years. ( also Dan and Paul). ..l have purchased a mini, leased a mini, Plus purchased More

by kenyonbowles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Gardner
Feb 12, 2016 -

Richmond BMW responded

Thank you for sharing your experience with Crown Mini of Richmond. Our team is glad to know we've built a great relationship with our customer. My team and I look forward to working with you again. Matt Perry, GM.

January 31, 2016

Great experience and everyone was helpful! I found myself at Crown Mini after searching the web looking for an Infinti. I found their ad on AutoTrader and sent them an email. Two minutes later More

by Summersdaddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Ross
Feb 01, 2016 -

Richmond BMW responded

Thank you for sharing your experience and taking the time to review Richmond BMW/Crown Mini of Richmond. We're glad we could be a part of your car purchase and help the process go well. My team and I look forward to working with you again. Matt Perry, GM.

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