Richmond BMW

Amazing car buying experience Andrew and Josh made this the most relaxing and amazing car buying experience we've had. They happily took care of us even though we came in right bef Andrew and Josh made this the most relaxing and amazing car buying experience we've had. They happily took care of us even though we came in right before closing time. Their knowledge of their products and services was incredible and their customer service was stellar! If you're looking for a bmw, I highly recommend this dealer. I would give more stars if they were available. More

Informative professional Mr . Steven Lerner is the ultimate professional.Really knows about the cars he is selling. Informative I didn't feel rushed. Answered all my questions Mr . Steven Lerner is the ultimate professional.Really knows about the cars he is selling. Informative I didn't feel rushed. Answered all my questions. He is really interested in the customer. I bought the car. And it wan't the usual stressful (for me buying a car) Mr. Lerner is an impressive representative for BMW . I would certainly recommend him to friends. I would certainly go to him again Thank you Mr. Lerner for making it a joyful experience. More

Wonderful shopping experience Steve Lerner was a most attentive and informative sales representative. Without pressure and an aggressive sales pitch, he answered all our questions Steve Lerner was a most attentive and informative sales representative. Without pressure and an aggressive sales pitch, he answered all our questions and went beyond the call of duty to show us vehicles that interested us. He even continued to work with us after his work hours expired. He was knowledgeable, personable, interested in us and our needs. He could not have been more patient nor pleasant to work with. I would highly recommend Steve Lerner to anyone interested in purchasing a BMW. More

Happy to know where I stand to purchase. The salesperson we engaged with on looking at BMW's was very knowledgeable and patient to go over all functionalities of the car. He was understandin The salesperson we engaged with on looking at BMW's was very knowledgeable and patient to go over all functionalities of the car. He was understanding that it had been awhile since we had been on a dealership lot to explore the latest technology in cars. Plus, he went over and beyond our expectations in delivering the presentation of the 3 Series. More

Wonderful Buying Experience Purchased my second vehicle through Richmond BMW and Steve Lerner. Steve is the most knowledgeable salesperson I've ever worked with. He took the ti Purchased my second vehicle through Richmond BMW and Steve Lerner. Steve is the most knowledgeable salesperson I've ever worked with. He took the time to ensure that we knew everything we needed to know about the vehicle and then some. It was a wonderful buying experience and we will definitely look here first when we're shopping for our next vehicle. More

BMW Lease and Return Excellent service! The BMW I leased was the best automobile I have ever had. When I moved and had to return the car to the dealership early, BMW was Excellent service! The BMW I leased was the best automobile I have ever had. When I moved and had to return the car to the dealership early, BMW was extremely helpful. Not only efficient and courteous, Steve Lerner went out of his way to assist me with the lease return process. He drove me to the DMV to return the plates and dropped me at the train station so I could catch a train back to my new home. More

Excellent, very professional, respectable and educated. The experience was great, it started very easy with little waiting time. Steve took his time to show me the car and all the specifics. He paid attenti The experience was great, it started very easy with little waiting time. Steve took his time to show me the car and all the specifics. He paid attention to what I wanted and worked to get it for me. More

Great buying experience! Steve Lerner and the Richmond BMW Team provided an outstanding buying experience. They were extremely professional, service oriented and attentive to Steve Lerner and the Richmond BMW Team provided an outstanding buying experience. They were extremely professional, service oriented and attentive to every detail of the experience and transaction. Steve Lerner is a real pro and truly cares about his customers. This is my second purchase with Steve and he not only provides a great buying experience but also builds a great relationship with you along the way. Steve takes the buying experience to a whole new level!! Thanks Steve and your Richmond BMW Team! More

GREAT SALES DEPARTMENT I have been working with James Gardner- salesman for almost 2÷ years. ( also Dan and Paul). ..l have purchased a mini, leased a mini, Plus purchased I have been working with James Gardner- salesman for almost 2÷ years. ( also Dan and Paul). ..l have purchased a mini, leased a mini, Plus purchased 2 BMW's. James Gardner is the best and I trust him completely. .Highly recommended More

Great experience and everyone was helpful! I found myself at Crown Mini after searching the web looking for an Infinti. I found their ad on AutoTrader and sent them an email. Two minutes later I found myself at Crown Mini after searching the web looking for an Infinti. I found their ad on AutoTrader and sent them an email. Two minutes later I recieved a phone call, so the next morning I met with Josh Ross at the dealership. It took most of the day to get everything in order but they did everything they could possibly do including the lady at the front desk entertaining our two year old. If you are in need of a vehicle and want great customer service with a family friendly environment, Crown Mini is where you need to go! More