Richmond BMW

Enjoyable purchase through Steve Lerner Steve did a great job helping me purchase my BMW. Steve went out of his way and spent a lot of his own time to make sure I was satisfied with my exper Steve did a great job helping me purchase my BMW. Steve went out of his way and spent a lot of his own time to make sure I was satisfied with my experience and that the stress of buying a car was completely eliminated. When I was ready to make my purchase, I was welcomed with vehicle history reports, maintenance records, and everything else that could possibly help make my purchase experience as great as it was. I can't wait to come back and buy my next BMW. More

Excellent service from Steve Lerner, enjoyed buying from him Steve is an excellent teacher; patient, knowledgable, good people skills, positive smile and personable. Obviously knows how to transform the car buyi Steve is an excellent teacher; patient, knowledgable, good people skills, positive smile and personable. Obviously knows how to transform the car buying business into a profession and how to bring his other team mates and managers into the process. It was the last two selling days of the year and quite hectic, yet he managed all the pressures and multiple clients simultaneously with a smile and skill. Two of his prior client/customers came in and they, too, we're please to see him..... providing service and schmoozing after the sale. The man made the sale and the brand have more value than my prior experiences with this dealership. I had had poor experience before and was reluctant to work with them. I was seriously making arrangements to buy from an Atlanta dealer (where my daughter lives) instead of my home town dealer. Steve made the process work for me. I bought from Steve Lerner, not the dealership. More

Personable and informative - Steve Lerner Everyone went out of their way to say hello, welcome and introduced themselves. This applied to the sales manager, salesman, service manager, busines Everyone went out of their way to say hello, welcome and introduced themselves. This applied to the sales manager, salesman, service manager, business manager and even the sales trainee. In our particular situation a number of informative phone calls came from the salesman to keep us updated on the BMW that we were interested in. More

Steve Lerner - Great experience buying my first BMW Crown BMW was a pleasure to work with. This was my first BMW purchase and everyone at the dealership was super friendly and helpful. Steve Lerner wa Crown BMW was a pleasure to work with. This was my first BMW purchase and everyone at the dealership was super friendly and helpful. Steve Lerner was great to deal with. He is very knowledgable, accomodating and thorough with the process. When I left the dealership I new I had bought my BMW from the best dealership possible. Thanks Steve for such World Class Service! Christian More

We Will Be Back Thanks to Steve Lerner for his assistance taking us for a test drive in the M4. Steve is very knowledgeable and accommodating to the needs of the cus Thanks to Steve Lerner for his assistance taking us for a test drive in the M4. Steve is very knowledgeable and accommodating to the needs of the customer. We appreciated his "great" customer service. I am pretty close to saying "yes" to Jean's purchase of his dream car. Thanks again. Denise and Jean More

GREAT AND PERSONABLE SALESMAN STEVE LERNER IS AN EXCEPTIONAL SALESMAN AND VERY KNOWLEDGEABLE . HE WAS THE SALESMAN FOR MY BROTHER WHEN HE BOUGHT HIS CAR, AND EVEN THOUGH I HAD TO B STEVE LERNER IS AN EXCEPTIONAL SALESMAN AND VERY KNOWLEDGEABLE . HE WAS THE SALESMAN FOR MY BROTHER WHEN HE BOUGHT HIS CAR, AND EVEN THOUGH I HAD TO BUY LOCALLY IN HOUSTON TEXAS THIS TIME DUE TO MY LIVING ARRANGEMENT RIGHT NOW , HE HELPED ME OUT ALOT AND ANSWERED MY QUESTIONS WHILE I WAS IN RICHMOND. HE WILL BE THE NEXT SALESMAN I USE WHEN IM BACK LIVING IN RICHMOND FOR MY NEXT BMW... RICK AMENDOLA More

Steve Lerner - Very Helpful Steve knows the product, is very respectful of the customer's time. Has helped me with several new vehicles over the years, and I appreciate his exce Steve knows the product, is very respectful of the customer's time. Has helped me with several new vehicles over the years, and I appreciate his excellent customer service. More

Not your typical car buying experience Steve is very accommdating and isn't a high pressure salesperson. More importantly, he is incredibly knowledgeable and takes the time to ensure you'r Steve is very accommdating and isn't a high pressure salesperson. More importantly, he is incredibly knowledgeable and takes the time to ensure you're getting what you need. The fact that he made the buying experience enjoyable is a bonus! More

Thank You (Again) Steve Lerner My son purchased his first car and I had him work with Steve Lerner. Steve went above and beyond making the decision process easy. I have worked wit My son purchased his first car and I had him work with Steve Lerner. Steve went above and beyond making the decision process easy. I have worked with Steve on other BMW's that I have purchased and I recommend everyone to ask for him directly. I also cannot say enough about the professionalism of the staff. They work very hard to make the car buying process as trouble free as possible without exerting undue pressure. We will always go back to Richmond BMW. More

Lease Turn In with Steve Lerner Steve was incredible. He went out of his way to make sure I had everything set for the turn in. He was engaging and terrific and I would've wanted to Steve was incredible. He went out of his way to make sure I had everything set for the turn in. He was engaging and terrific and I would've wanted to buy a car with him if I didn't already have one setup. He was spectacular in every way. Ask for him! More