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Richmond BMW
Richmond, VA
1,322 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,322 reviews
July 11, 2015
Great service experience Dawson Mckenzie was fantastic. He has an excellent knowledge base and people skills. He kept me informed about the status of my vehicle and did exac Dawson Mckenzie was fantastic. He has an excellent knowledge base and people skills. He kept me informed about the status of my vehicle and did exactly what I wanted. More
by jklmd
Employees Worked With
Dawson Mckenzie
July 10, 2015
Great Customer Service from Service TEam Been working with Scott Hornbeck since January 2014... first with Z4 and now 328I. Always professional and very knowledgeable. Makes sure my car is in Been working with Scott Hornbeck since January 2014... first with Z4 and now 328I. Always professional and very knowledgeable. Makes sure my car is in and ready as promised. Love my car but Scott and the team are an additional perk to having my BMW. More
by Oakie0462
Employees Worked With
Scott Hornbeck
July 10, 2015
A+ customer service! Scott always provides first class service!! Always very helpful when ever I need any maintenance or repair!! Thank you so much and Keep up the great w Scott always provides first class service!! Always very helpful when ever I need any maintenance or repair!! Thank you so much and Keep up the great work! More
by Chad1414
Employees Worked With
Scott Hornbek
July 08, 2015
Super Teamwork ! Adam and Kirk we have been bmw owners for years and always have a great experience with the Richmond BMW team on Broad Street. everyone works together to make the we have been bmw owners for years and always have a great experience with the Richmond BMW team on Broad Street. everyone works together to make the right deal for us More
by Bella
Employees Worked With
kirk , Adam Herbert
July 08, 2015
VW Passat This has been the best car buying experience I have had. I would recommend this dealership to anyone. Steve Lerner made this a very hassle free experi This has been the best car buying experience I have had. I would recommend this dealership to anyone. Steve Lerner made this a very hassle free experience. More
by kbwest
Employees Worked With
Steve Lerner
July 08, 2015
Superior client service - Dennis Morgan at Richmond BMW Dennis Morgan and Ronnie Minor with Richmond BMW service are THE BEST. I have brought my vehicle to Richmond BMW for several years and it is an excell Dennis Morgan and Ronnie Minor with Richmond BMW service are THE BEST. I have brought my vehicle to Richmond BMW for several years and it is an excellent experience 100% of the time! I always receive superior client service and repairs are complete, correct and on time. It is apparent they care about my vehicle operating safely and at its best. I would recommend this service department and dealership to anyone. Thank you, Dennis Morgan and Ronnie Minor! More
by SJA
Employees Worked With
Ronnie Minor, Dennis Morgan
July 06, 2015
Service to my new car Scott Hornbeck delivered excellent Customer service. They stood by their word and delivered great customer service, Give Scott a call. Easy to make a Scott Hornbeck delivered excellent Customer service. They stood by their word and delivered great customer service, Give Scott a call. Easy to make an appointment and great communication prior and after service was completed. Thanks for the great service. More
by casblue
Employees Worked With
Hornb3ck, Scott
July 03, 2015
Rebecca and Crown MINI made it happen! I have been interested in MINI for several years and was due to obtain and new car. However, I do not live close to a dealership and Richmond is almos I have been interested in MINI for several years and was due to obtain and new car. However, I do not live close to a dealership and Richmond is almost 2 hours away. I spoke with Rebecca Kunz and three days later I was in my new Countryman without any hassle and any travel! Fantastic service. I still cannot believe that I have the car, the features, and the price I wanted without ever leaving my town! Rebecca Kunz rocks! I can't wait to take a road trip to Richmond and thank her in person! More
by Roy
Employees Worked With
Rebecca Kunz
July 03, 2015
James and Crown Mini are Outstanding!! James Gardner was outstanding!! He went above and beyond our expectations to make our out-of-state purchase easy and the best new car experience. Fabu James Gardner was outstanding!! He went above and beyond our expectations to make our out-of-state purchase easy and the best new car experience. Fabulous!! More
by Minigirl2015
Employees Worked With
James Gardner
July 02, 2015
Richmond BMW - A+ Scott Hornbeck was a tremendous help! I have been working exclusively with him for the past couple years. The dealership is top notch and service w Scott Hornbeck was a tremendous help! I have been working exclusively with him for the past couple years. The dealership is top notch and service was outstanding! More
by KWade
Employees Worked With
Scott Hornbeck
