Richmond BMW

Better than Expected I recently bought my first Mini Cooper S and found myself at Crown. The staff had just moved into their new facility (which is beautiful) and it was I recently bought my first Mini Cooper S and found myself at Crown. The staff had just moved into their new facility (which is beautiful) and it was clear that the new space suited them well. They were all professional, clean, enthusiastic about their product, and willing to work with me about buying a car. My sales team was James, John and Paul (I am not kidding!). While James was my main point of contact Paul and John were an incredible influence in my final decision. I cannot say enough about how enthusiastic they all are about their product. I was particularly thrilled to hear that the staff did not work on commission. I didn't feel the same pressure that I had at other dealers I had visited. A great business models I wish others would follow. My final buying experience was with Adam who turned out to be the highlight of my time at Crown. Informed, matter-of-fact, and down to earth Adam prepared all the finance paperwork and talked to me honestly and professionally about all the additional services or benefits I could purchase. I cannot say enough about how wonderful and refreshing it was to talk to him about my car, my warranty, and extended warranties. Huge kuddos to Adam. I hope his management team knows how great he really is at his job. A great experience overall. Shout out to Angie (Service Department) as well for helping to get my car ready. I hope she and I don't have to interact much more during my time with my Mini but if I do I am sure it will be a great experience. More

Great car buying experience! Steve Lerner made our "out of state" car purchase extremely easy. We found just what we were looking for and we will definitely buy from them again. Steve Lerner made our "out of state" car purchase extremely easy. We found just what we were looking for and we will definitely buy from them again. More

Help with a leased car Matt Perry and Steve Lerner went way over the top to get me the exact that I wanted to lease and to get it delivered to me in Florida. It was complic Matt Perry and Steve Lerner went way over the top to get me the exact that I wanted to lease and to get it delivered to me in Florida. It was complicated, but they went the extra mile to make it happen -- especially Steven Lerner. More

Steve Lerner - Outstanding Without question, my best experience with an auto dealer. Steve Lerner made the whole thing easy, hassle free, efficient, and fair. They set a great p Without question, my best experience with an auto dealer. Steve Lerner made the whole thing easy, hassle free, efficient, and fair. They set a great price from the outset, charged me minimal additional fees to get the deal done, and didn't try and push a bunch of extras I didn't need or want. Steve made buying a great car just like it should be - no more complicated than buying a sandwich. If you see something you like at this place, call him. I promise, you won't regret it. More

I now have a car guy We came in to look at a used Subaru listed on their website, but just missed it. It had been sold, but Travis bent over backwards to find a better one We came in to look at a used Subaru listed on their website, but just missed it. It had been sold, but Travis bent over backwards to find a better one at a great price. The other people involved in the deal, Josh and Aaron, also helped make this a comfortable car buying experience. I am confident buying from this dealership and will definitely call Travis the next time I need a car. More

Steve Lerner - Outstanding Service I just turned in my BMW 550 lease for a BMW 750 IL. I have been wanting to upgrade but hate the work it entails as I am very busy. Steve made sure the I just turned in my BMW 550 lease for a BMW 750 IL. I have been wanting to upgrade but hate the work it entails as I am very busy. Steve made sure the process was as seamless as possible ( this is my fourth lease I have purchased through him and my 8th BMW). I would refer family and friends to him (as I did my father who recently purchased a 535). Overall my experience was great and I plan on keep coming back to BMW and Steve Lerner. More

World's Greatest I purchased my BMW 328 in 2014 at Richmond Crown BMW and Steven Lerner was my sales rep. I found him to be extremely knowledgeable in all facets of m I purchased my BMW 328 in 2014 at Richmond Crown BMW and Steven Lerner was my sales rep. I found him to be extremely knowledgeable in all facets of my new car, and was very patient in teaching me how to operate and drive it. At times when I've had questions concerning my new car, he has been, and continues to be, always helpful and friendly. More

Excellent service on both a personal and professional level. Was very surprised and impressed by the level of commitment these guys show, and I look forward to working with them for years to come! Was very surprised and impressed by the level of commitment these guys show, and I look forward to working with them for years to come! More

Best Sales Rep Steve Lerner is the best. Not only was he VERY patient in the selling process, but he spent a lot of time going over all the electronics after the sal Steve Lerner is the best. Not only was he VERY patient in the selling process, but he spent a lot of time going over all the electronics after the sale. When ever there was a problem he has been there. Thanks so much John M, More

Turning in bmw as lease ended. Will purchase another one . Steve Lerner is a great sales person! Also really like Dennis Morgan in service. Steve is knowledgeable and very professional. Follows up and runs eve Steve Lerner is a great sales person! Also really like Dennis Morgan in service. Steve is knowledgeable and very professional. Follows up and runs every detail down. More