Richmond BMW

Worked hard Travis worked hard to find the right vehicle to meet our needs. When the vehicle we came to look at didn't work for us he continued to work to find a Travis worked hard to find the right vehicle to meet our needs. When the vehicle we came to look at didn't work for us he continued to work to find a better option. More

Best Sales Rep Steve Lerner is the best. Not only was he VERY patient in the selling process, but he spent a lot of time going over all the electronics after the sal Steve Lerner is the best. Not only was he VERY patient in the selling process, but he spent a lot of time going over all the electronics after the sale. When ever there was a problem he has been there. Thanks so much John M, More

Excellent service on both a personal and professional level. Was very surprised and impressed by the level of commitment these guys show, and I look forward to working with them for years to come! Was very surprised and impressed by the level of commitment these guys show, and I look forward to working with them for years to come! More

Trustworthy sales rep My husband and I both bought vehicles from Travis Woods previously and wanted our son to get the same great pleasant experience. Travis sold our son My husband and I both bought vehicles from Travis Woods previously and wanted our son to get the same great pleasant experience. Travis sold our son a GMC truck as this was his first time buying experience. Travis worked hard and kept things clear for our son. Travis is an honest and hard working salesman. Highly recommended! More

World's Greatest I purchased my BMW 328 in 2014 at Richmond Crown BMW and Steven Lerner was my sales rep. I found him to be extremely knowledgeable in all facets of m I purchased my BMW 328 in 2014 at Richmond Crown BMW and Steven Lerner was my sales rep. I found him to be extremely knowledgeable in all facets of my new car, and was very patient in teaching me how to operate and drive it. At times when I've had questions concerning my new car, he has been, and continues to be, always helpful and friendly. More

buyer This was my first time buying a vehicle and Travis made everything very easy to understand. Travis all around is a great guy. He was a very hard worke This was my first time buying a vehicle and Travis made everything very easy to understand. Travis all around is a great guy. He was a very hard worker and put up with all my questions. BMW is lucky to have him as an employee, and he deserves at least 10 raises. More

Awesome experience! I bought a brand new BMW 535i last week and couldn't be happier with my experience. Travis Woods was my salesman and he and the entire staff did a fa I bought a brand new BMW 535i last week and couldn't be happier with my experience. Travis Woods was my salesman and he and the entire staff did a fantastic job. I highly recommend!! RK More

Efficient and Personable!!! Last week I needed to buy a car. My son had done research, matching cars on the market and my needs and desires as clear as I could articulate. We had Last week I needed to buy a car. My son had done research, matching cars on the market and my needs and desires as clear as I could articulate. We had a plan to visit a handful of dealers and shop. Our first stop was, Richmond BMW and it became our only stop that day! Richmond BMW, thanks to Nick and Josh, provided premier customer service in a completely low key setting that was totally focused on identifying the right car and getting the transaction done. A professional style all around, Thank you Nick and Josh and Richmond BMW. Dave More

Steve Lerner does whatever it takes I was in the market for a 2015 X35i. Steve and I talked about what I was looking for and he agreed. When it came down to putting together the vehicl I was in the market for a 2015 X35i. Steve and I talked about what I was looking for and he agreed. When it came down to putting together the vehicle that would be perfect just for me, his help was invaluable to ensure that I would be happy with the end result. I had to wait a few weeks for my vehicle to be built and Steve highly recommended that I go pick up my X5 M Sport at the factory, take the factory tour and the performance training. I took him up on his offer and it was a very exciting experience. I tell everyone that I talk to that they should go to the factory too, and they'll never regret it. As a big surprise, when I came to sign the final paperwork, they told me that they had a special and were lowering the my price by a couple points. I've never had that happen before. I will definitely be going back to Steve for my next purchase. More

Persistent, not pestering. Palmer was terrific! He listened to my requests and did his very best to find the vehicle for which I was looking. He checked in on a regular basis, Palmer was terrific! He listened to my requests and did his very best to find the vehicle for which I was looking. He checked in on a regular basis, but wasn't pushy. Unfortunately, we found something at another dealership that suited our needs better, but I would work with Palmer again in a heartbeat. More