Richmond BMW

Best Sales Rep Steve Lerner is the best. Not only was he VERY patient in the selling process, but he spent a lot of time going over all the electronics after the sal Steve Lerner is the best. Not only was he VERY patient in the selling process, but he spent a lot of time going over all the electronics after the sale. When ever there was a problem he has been there. Thanks so much John M, More

Turning in bmw as lease ended. Will purchase another one . Steve Lerner is a great sales person! Also really like Dennis Morgan in service. Steve is knowledgeable and very professional. Follows up and runs eve Steve Lerner is a great sales person! Also really like Dennis Morgan in service. Steve is knowledgeable and very professional. Follows up and runs every detail down. More

Steve Lerner - Outstanding Service I just turned in my BMW 550 lease for a BMW 750 IL. I have been wanting to upgrade but hate the work it entails as I am very busy. Steve made sure the I just turned in my BMW 550 lease for a BMW 750 IL. I have been wanting to upgrade but hate the work it entails as I am very busy. Steve made sure the process was as seamless as possible ( this is my fourth lease I have purchased through him and my 8th BMW). I would refer family and friends to him (as I did my father who recently purchased a 535). Overall my experience was great and I plan on keep coming back to BMW and Steve Lerner. More

World's Greatest I purchased my BMW 328 in 2014 at Richmond Crown BMW and Steven Lerner was my sales rep. I found him to be extremely knowledgeable in all facets of m I purchased my BMW 328 in 2014 at Richmond Crown BMW and Steven Lerner was my sales rep. I found him to be extremely knowledgeable in all facets of my new car, and was very patient in teaching me how to operate and drive it. At times when I've had questions concerning my new car, he has been, and continues to be, always helpful and friendly. More

Steve Lerner - Outstanding Without question, my best experience with an auto dealer. Steve Lerner made the whole thing easy, hassle free, efficient, and fair. They set a great p Without question, my best experience with an auto dealer. Steve Lerner made the whole thing easy, hassle free, efficient, and fair. They set a great price from the outset, charged me minimal additional fees to get the deal done, and didn't try and push a bunch of extras I didn't need or want. Steve made buying a great car just like it should be - no more complicated than buying a sandwich. If you see something you like at this place, call him. I promise, you won't regret it. More

Awesome experience! I bought a brand new BMW 535i last week and couldn't be happier with my experience. Travis Woods was my salesman and he and the entire staff did a fa I bought a brand new BMW 535i last week and couldn't be happier with my experience. Travis Woods was my salesman and he and the entire staff did a fantastic job. I highly recommend!! RK More

Efficient and Personable!!! Last week I needed to buy a car. My son had done research, matching cars on the market and my needs and desires as clear as I could articulate. We had Last week I needed to buy a car. My son had done research, matching cars on the market and my needs and desires as clear as I could articulate. We had a plan to visit a handful of dealers and shop. Our first stop was, Richmond BMW and it became our only stop that day! Richmond BMW, thanks to Nick and Josh, provided premier customer service in a completely low key setting that was totally focused on identifying the right car and getting the transaction done. A professional style all around, Thank you Nick and Josh and Richmond BMW. Dave More

Steve Lerner does whatever it takes I was in the market for a 2015 X35i. Steve and I talked about what I was looking for and he agreed. When it came down to putting together the vehicl I was in the market for a 2015 X35i. Steve and I talked about what I was looking for and he agreed. When it came down to putting together the vehicle that would be perfect just for me, his help was invaluable to ensure that I would be happy with the end result. I had to wait a few weeks for my vehicle to be built and Steve highly recommended that I go pick up my X5 M Sport at the factory, take the factory tour and the performance training. I took him up on his offer and it was a very exciting experience. I tell everyone that I talk to that they should go to the factory too, and they'll never regret it. As a big surprise, when I came to sign the final paperwork, they told me that they had a special and were lowering the my price by a couple points. I've never had that happen before. I will definitely be going back to Steve for my next purchase. More

Persistent, not pestering. Palmer was terrific! He listened to my requests and did his very best to find the vehicle for which I was looking. He checked in on a regular basis, Palmer was terrific! He listened to my requests and did his very best to find the vehicle for which I was looking. He checked in on a regular basis, but wasn't pushy. Unfortunately, we found something at another dealership that suited our needs better, but I would work with Palmer again in a heartbeat. More

Excellent customers service This has been by far the best experience I've received. Travis was able to get the exact car I wanted and I was able to drive it out the same day. The This has been by far the best experience I've received. Travis was able to get the exact car I wanted and I was able to drive it out the same day. The process was quick and painless. I was in and out within like 2hrs. I recommend this place to everyone who is looking for some outstanding quality service. They will never forget the experience and leave satisfied with what they purchased. More