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Richmond BMW

Richmond, VA

4.6
1,325 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,325 reviews

June 22, 2015

Above and Beyond Excellent Customer service and treatment! Best Car Dealership experience we have ever had! We are out of state in NC and had to make a decision sight unseen and figure everything out to a "T" More

by wheefam01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
June 22, 2015

Excellent customers service This has been by far the best experience I've received. Travis was able to get the exact car I wanted and I was able to drive it out the same day. The More

by Cepe27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Woods
June 19, 2015

Steve Lerner From the moment we contacted Steve about a BMW he has been the ultimate professional salesman. Steve returned calls timely, pursued the sale through More

by wyldbd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
June 18, 2015

Excellent car buying experience! Steve made our first trade-in experience a breeze. He was knowledgeable, friendly, and transparent through the whole process. I ended up getting a fai More

by Kate P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Jun 19, 2015 -

Richmond BMW responded

Kate, Thank you for the outstanding review! I am thrilled to hear that Steve made your first car-buying experience so enjoyable. Please let us know what we can do for you during your next visit and we look forward to seeing you again soon. Best, Matt Perry, General Manager

June 17, 2015

"Professional and Cordial Excellence" My experience at Richmond BMW was nothing short of exemplary. Steve Lerner spent several hours with me even when I was still in the "looking phase". H More

by JimN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Joey Harris, Josh Alford
June 16, 2015

Great Service When I decided it was time for a new car I had an Audi in mind… However, when the Audi sales staff was slow in responding to my follow up questions af More

by magman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Woods
June 11, 2015

Great value & service I recently purchased a used vehicle from Richmond BMW. The car was priced well below book value. The entire process took 2 hours max! I would defini More

by N2MAZE
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Revely
June 09, 2015

Best service ever! Associate was very knowledgeable on the product, extremely courteous, dedicated to good service and customer satisfaction and spent hours explaining t More

by Byron123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Jun 17, 2015 -

Richmond BMW responded

Byron, thank you for the outstanding review! I am thrilled that you had such a wonderful experience and we look forward to helping you again in the future. Best, Matt Perry, General Manager

June 09, 2015

I couldn't have hoped for a better car buying experience! I bought my first Mini Cooper from Richmond BMW/Crown Mini ten years ago. When the time came to buy a newer model I went to their website to see what More

by Blondie65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
June 08, 2015

Smooth transaction We drove over two hours to this dealership because they had the car we were looking for. Easy to do business with. Dealership very clean and accommo More

by Bonnie of VA
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yousaf Omaid
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