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Richmond BMW
Richmond, VA
1,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,324 reviews
June 01, 2015
Highly professional sales team Steve Lerner answered the call when we started our search for a new BMW and he worked tirelessly and cheerfully even getting soaked in the rain to giv Steve Lerner answered the call when we started our search for a new BMW and he worked tirelessly and cheerfully even getting soaked in the rain to give us the best experience possible in our car search. This man is a seasoned pro, really knows his product in fine detail but his courtesy and personable attitude were what impressed us about this excellent sales professional. We will refer anyone looking for the best BMW car buying experience to Steven Lerner. More
by FansofSteve
Employees Worked With
Steve Lerner
June 01, 2015
The best car buying experience I've had! As a second time buyer I have always been treated fairly and professionally at BMW Richmond. My daughter just purchased her first BMW and Steve Lerner As a second time buyer I have always been treated fairly and professionally at BMW Richmond. My daughter just purchased her first BMW and Steve Lerner spent quality time with her showing her all the available functions and their uses. I am very pleased with our experience and will continue to go to BMW Richmond for future purchases! More
by bmw4life
Employees Worked With
Steve Lerner, Josh Alford, Dmitriy Shapovalov, Paul Baldwin
June 01, 2015
Great Mini Service! This was our first trip to Crown Mini and actually our first service appointment on our new Mini and the people just couldn't be nicer! The gentleman This was our first trip to Crown Mini and actually our first service appointment on our new Mini and the people just couldn't be nicer! The gentleman that helped us was Rick Nelson and he was hands down the nicest guy I've ever come across in a service department! He explained everything and made my daughter and I feel special which was a nice change of pace from the way we are usually treated, either like we are stupid or by a fast talking "BS"er to whom could care less about me or my car. I'll have to say this is the first time I've ever looked forward to my next service appointment and to top it all off the service is free!!!!! More
by Lauren11
Employees Worked With
Rick Nelson
June 01, 2015
Highly Recommended !!Great service!! Travis Woods was very helpful and got me exactly what I was looking for and in my budget.Unlike other dealerships they didn't forge !!Great service!! Travis Woods was very helpful and got me exactly what I was looking for and in my budget.Unlike other dealerships they didn't forget me after I drove off the lot. Travis kept on checking on my car frequently and made sure everything is going well with my car. If I have any questions on the car, all I have to do is call him and everything is taken care of. I really like the way, they are walking miles out of their way to help me. I will definitely go to this place again for my next purchase. Thank you, Rushi Patel More
by rushipatel09
Employees Worked With
Travis Woods, Travis Woods
May 30, 2015
I recommend Steven Lerner at Richmond BMW. Steven was very helpful through the process. My previous vehicle was a 2005 X3 which gave me some problems. Richmond BMW purchased the X3 and gave m Steven was very helpful through the process. My previous vehicle was a 2005 X3 which gave me some problems. Richmond BMW purchased the X3 and gave me a better price than I was offered anywhere else. Including Car Max. After considerable discussion with my wife I purchased a car for myself. A 2015 228xi. I took 3 months from order entry to delivery but I am very pleased. I am a numbers guy and looked several other brands, some luxury and some not, and decided on the s Series. The service department is excellent and so is the sales department. That is as good as it get. More
by tomtech
Employees Worked With
Steve Lerner, Dennis Morgan, Eddie Dunn, Dmitriy Shapovalov
May 26, 2015
hazzle free, great saleswoman, great financial guy too I went to another mini dealership first, had bought my first mini cooper hard top with them 3years prior. They did not want to work a deal I was plea I went to another mini dealership first, had bought my first mini cooper hard top with them 3years prior. They did not want to work a deal I was pleased with so I contacted Crown in Richmond, Va. The phone call started off pleasant and they wanted my business. The saleswoman understood I was several hours drive away and was traveling with my elderly mother. Excellent customer service from Rebecca Kunz and Josh Alford. Now proud owner of Mini Countryman! Will recommend these to and your dealership. Thank you. Corrine Renée Meador More
by meadorc
Employees Worked With
Josh Alford
May 25, 2015
Great service, good deal, enjoyable experience i give this dealer a superb rating. Our salesman (Steven Lerner) was technically knowledgeable. He planned an excellent test drive that demonstrated i give this dealer a superb rating. Our salesman (Steven Lerner) was technically knowledgeable. He planned an excellent test drive that demonstrated numerous features of the X5 and varying road conditions. He presented and orderly experience to us despite the ongoing construction at the dealership. The trade-in offer was very reasonable and there was no running back and forth between us and the sales manager which is always ignoring to me. The financial portion was handled by Heather and she too was very knowledgeable and efficient. Their presentation of extended service agreements was prompt, to the point, and accurate. Nobody tried to push anything at us--they asked us what we wanted and did their best to show us what we wanted. From end to end, this was a pleasant purchasing experience. More
by P and J
Employees Worked With
Heather (from finance), Steve Lerner
May 14, 2015
Great sales staff and finance staff. This weas by far the best experience that I have had buying are car these guys are great, if you want to buy a BMW this is where you should go. N This weas by far the best experience that I have had buying are car these guys are great, if you want to buy a BMW this is where you should go. Nick is a great guy keep him on the team!!! More
by rganderson2015
Employees Worked With
Nick Iantosca
May 13, 2015
Making the sale so easy! Steve Lerner made the process so easy. I had a car I purchased from Richmond BMW four years ago and they had a vehicle I was interested in. All of t Steve Lerner made the process so easy. I had a car I purchased from Richmond BMW four years ago and they had a vehicle I was interested in. All of the staff made it pleasant to get an appraisal on my car - loved Dmitriy! and transitioning to the new car. I'm very satisfied with the entire experience and will recommend to others. More
by AFrasier
Employees Worked With
Steve Lerner, Charles Armstrong, Dmitriy Shapovalov
May 12, 2015
Exceeding Expectations Everyday Richmond BMW/MINI is truly a joy to visit for sales/service. I am on my 4th vehicle (2BMWs/2MINIs) and I doubt I ever go anywhere else. In all these y Richmond BMW/MINI is truly a joy to visit for sales/service. I am on my 4th vehicle (2BMWs/2MINIs) and I doubt I ever go anywhere else. In all these years, the same smiling faces readily greet me at the door and always go beyond that extra mile to let me know they appreciate my business. Outstanding vehicles with superior engineering, comfort and performance coupled with an amazing staff. More
by MiniK8
Employees Worked With
Adam Herbert, Rick Nelson, Daniel Weinberger, Paul Baldwin
