Richmond BMW

Unsatisfied Longtime Customer My experience was very eventful. You'll have a great initial experience here, but don't expect to be treated with the utmost respect when you express My experience was very eventful. You'll have a great initial experience here, but don't expect to be treated with the utmost respect when you express your concerns about anything after the initial sales transaction. The general manager will attempt to resolve the issues, but not because they actually care about the bad experience you had at the dealership. He's mostly motivated by the image being portrayed to the public on social media rather than the poor experience itself. Constantly reminding you how he's bending over backwards to assist you as if they offer free products and services. There was an issue with a purchase. I was contacted after listing my complaints on social media only to end up with only one of the three issues resolved, and another unfavorable experience when I returned the showroom. I was under the impression that I was being assisted by the GM because he actually cared about the poor initial customer experience, but it was actually because he wanted me to remove the factual comments made on social media. I actually walked around the dealership almost begging for assistance from the staff who were there. It was as if they all was steering clear of me because they didn't want to interact with me. I finally walked up to the used car sales manager to see if he could point me in the right direction. He barely responded to me and acted as if he had no idea why I was there. I realized that most had taken my online comments personal rather than seeing where they went wrong and sincerely working to resolve the issue. His actions made me rethink moving forward with the transaction to get me out of one bad vehicle into another that was a better fit for me. Mostly due to feeling like the offer wasn't coming from the right place in addition to how everything about the deal kept changing as each day passed. I've decided to take my business elsewhere and just take a financial loss on this one rather than having another poor experience similar to when I attempted to speak with the general manager about this. He's a fast talker who doesn't appear to actually listen to your concerns. Do yourself a favor and spend your money at a dealership that will show you respect before and after the sales transaction like I did. I ended up purchasing the same model with lower miles at one of my local BMW dealerships. My down payment and interest rate was lower, in addition to receiving $250 off my first two car payments. More

Excellent service from Steve Lerner and co. I purchased a car from Richmond BMW and was very pleased by how great the team there is. I worked primarily with Steve Lerner but everyone from the Ge I purchased a car from Richmond BMW and was very pleased by how great the team there is. I worked primarily with Steve Lerner but everyone from the General Manager to the Service Manager were very friendly and knowledgeable. I would recommend this dealership to anyone interested in either purchasing a BMW or who is looking for dealership at which to service their car. More

Best dealer based on 30 years of buying and servicing 7 BMWs I have purchased and serviced seven BMWs at four dealerships over the past thirty years and my experience buying a car at Richmond BMW was my most suc I have purchased and serviced seven BMWs at four dealerships over the past thirty years and my experience buying a car at Richmond BMW was my most successful and enjoyable. The people were friendly and helpful. Nick Iantosca was my knowledgable and helpful salesman who played his role in a very supportive way. I experienced great interactions with the dealership manager, Matt Perry and believe the entire dealership reflects his positive attitude and boundless energy. For me, the experience was significantly better than those I've had with dealerships more local to me in the Washington, D.C. area. I am typically a hard negotiator to get the best deal but the staff at Richmond BMW made the process very easy. I had already done a lot of homework and made visits to Washington area BMW dealers so I knew the value of my Porsche and CPO BMWs. They gave me the best offer for my used car and a very fair price for the Certified Pre-Owned. Others that played a very helpful role include Dawson McKenzie, the Service Manager, Josh Alford, who handled the financial transaction, and Aaron Seaver the Used Car Manager who quickly shipped the Porsche license plates that I left behind. More

Richmond BMW I purchased a 2011 BMW 328 (certified pre-owned) on 4/8/15. Philip Moo and Peter of the sales staff were excellent - they discussed the brand, quality I purchased a 2011 BMW 328 (certified pre-owned) on 4/8/15. Philip Moo and Peter of the sales staff were excellent - they discussed the brand, quality, and features of the car. The test ride showed all of the driving features of the vehicle. The car itself looked almost brand new - and it drives great, just as expected from a BMW. Charles Armstrong in the finance department took time to explain all of my options in purchasing the car and showed me how to save money on the financing - very much appreciated! Overall i was very impressed with the staff at Richmond BMW! More