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Richmond BMW

Richmond, VA

4.6
1,324 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,324 reviews

April 14, 2015

Anton Kulay Anton was a super client advisor! He was so patient and accommodating from day one. During the process I was sure he was going to give up on me. Just More

by AngieB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam (finance) Aaron management), Anton Kulay
April 14, 2015

Best dealer based on 30 years of buying and servicing 7 BMWs I have purchased and serviced seven BMWs at four dealerships over the past thirty years and my experience buying a car at Richmond BMW was my most suc More

by Joe Dorr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Iantosca, sales: Dawson McKenzie, Service Manager; Aaron Seaver, Used Car Sales Manager, Matthew Perry, Josh Alford
Apr 14, 2015 -

Richmond BMW responded

Joe, thank you for the fantastic review! I'm thrilled to hear that your experience with Richmond BMW exceeded your expectations. I'm glad that we were able to help and we look forward to doing business with you again in the future. Best, Matt Perry, General Manager

April 11, 2015

sales staff The sales staff at crown bmw on west broad was very professional, and very aware of our needs, Our sales guy showed great patience, giving us the oppo More

by shawn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Nelson, Tim Peterson, Dmitriy Shapovalov, Yousaf Omaid
April 09, 2015

Richmond BMW I purchased a 2011 BMW 328 (certified pre-owned) on 4/8/15. Philip Moo and Peter of the sales staff were excellent - they discussed the brand, quality More

by burkeoff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter, Charles Armstrong, Phillip Moo
Apr 10, 2015 -

Richmond BMW responded

Thank you for the 5 star review! I'm thrilled to know that you had such a wonderful experience with Richmond BMW and we look forward to helping you again in the future. Enjoy your BMW 328! Best, Matt Perry, General Manager

April 07, 2015

Best Place To Buy A Mini From the moment we walked in the door, we were treated with respoect and courtesy. From the Sales Manager to the Salesman to the Business Manager, the More

by Tedhixson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Akshay Mahale, Dan Weinberger and Josh Alford
April 04, 2015

Best Experience for First BMW Purchase This was the best experience I have had purchasing any car in the past 30 years. Steve Lerner set the standard by facilitating a seamless process for More

by TamaraS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Josh Alford
April 04, 2015

Made buying a car painless I always dread purchasing a car but this experience was by far my best and painless. I didn't plan on purchasing a car the day I came in. I only plann More

by Sodeba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lewis, Kirk Randolph, Paul Baldwin
Apr 06, 2015 -

Richmond BMW responded

Thank you for the 5 star review! I'm so glad to hear that you had such a great experience with us and we hope to help you again in the future. Best, Matt Perry, General Manager

March 28, 2015

Great Experience for BMW buying I have not bought a car in 10 years and Steve was very patient and fun to work with. He knew from the beginning I was just starting to look at cars, More

by elenajane
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Mar 31, 2015 -

Richmond BMW responded

Thank you for the great review! I'm so glad to hear that Steve made your experience an enjoyable one and we hope to continue to serve you in the future. Best, Matt Perry, General Manager

March 21, 2015

excellence Excellent care! Eddie always delivers 1st class service. Thank you! Anytime I have needed anything done for my vehicle(s) with or without notice... More

by Msamberv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Dunn
Mar 23, 2015 -

Richmond BMW responded

Thanks for the 5 star rating! I'm thrilled to hear that you received top notch customer service and that Eddie takes such excellent care of you and your vehicle. Please let us know what we can do for you during your next visit. Best, Matt Perry, General Manager

March 17, 2015

Amazing customer satisfaction My wife and I have been looking for a car for sometime and that's when I submitted for an online quote. Steve got back to me almost instantaneously an More

by rajbansjoshi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Mar 18, 2015 -

Richmond BMW responded

Thank you for the 5 star review! I'm so glad to hear that you enjoyed your time with Richmond BMW. Please let us know if we can help you with anything in the future and we will be glad to do so. Best, Matt Perry, General Manager

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