Richmond BMW

Sales was great. Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work wi Financing was terrible. I was stuck waiting for 6 hrs with my 14 month old baby in the car. I’m disappointed that BMW finance did not want to work with me in spite of being a client of BMW since 2006 (almost 20 years). I felt like Kris was caught between a rock and a hard place and had to try to cheer me up as I was stressed the whole time due to my baby being outside in the car just waiting for me. More

I needed the scheduled service, state inspection, and recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us recall repairs. All of the work was completed on time. The service agents also didn't keep me waiting, but traded off assignments to help all 3 of us who were waiting. More

Good customer service from everyone. Good comm. Very helpful. Very willing to discuss issues and provide guidance. Good comm. Very helpful. Very willing to discuss issues and provide guidance. More

Martin was excellent, Executional service, very accommodating and friendly, all staff were easy to work with. accommodating and friendly, all staff were easy to work with. More

Great place that takes care of me when I bring my vehicle in for service in for service More

Huge and his team are fantastic. Loved the way they understood the need and recommended the best vehicle suitable. Loved the way they understood the need and recommended the best vehicle suitable. More

Sorry. Composition and word counts required in a review is a turn off. That's seventeen words.. Composition and word counts required in a review is a turn off. That's seventeen words.. More

Thomas Natalie took good care of my visit though it took little longer that day. But I am very happy about how the whole service task is taken cared by him while walking out. Thank you little longer that day. But I am very happy about how the whole service task is taken cared by him while walking out. Thank you More

Exceptional service! Stephanie was Awesome handle things long distance, had great patience, went the extra mile and made it happen! Everyone worked together as a Great Te Stephanie was Awesome handle things long distance, had great patience, went the extra mile and made it happen! Everyone worked together as a Great Team..... exceeded our expectations!! More

The Service Dept. was prompt in making my appointment, acquired the previously hard-to-find part and had me back on the road within a day. All personnel were unfailing was prompt in making my appointment, acquired the previously hard-to-find part and had me back on the road within a day. All personnel were unfailingly courteous and knew what they were doing. We will definitely be back More