Richmond BMW

Great first time experiance! I ordered our 2015 335i back in December because I wanted something very specific. We picked it up on Monday, February 23rd. Rebecca was my salespers I ordered our 2015 335i back in December because I wanted something very specific. We picked it up on Monday, February 23rd. Rebecca was my salesperson and she was great. Patient, informative, knowledgeable and a just an exceptionally pleasant personality. When my wife and I arrived to pick up my car she had it in the showroom polished and ready to go. Thad introduced himself and asked if there was anything he could do to help, if not now, he wanted us to know he was there if we needed him. Rebecca handed us off to Heather in finance and she did a wonderful job in finding us an outstanding interest rate but also reviewed service and product options. Dan stopped in to say hello and to comment on how he really liked how we optioned our car! We began to talk and he offered some great advice about servicing our car since we intended to keep for 8 to 10 years. Thanks to Thad, Dan, Heather and especially Rebecca! This was my first car bought from Crown BMW and was a fantastic experience! More

Not your typical used car salesmanship approach I was introduced to Steven Lerner when I happened to wander into the dealership unannounced one Saturday afternoon, considering a possible purchase. I was introduced to Steven Lerner when I happened to wander into the dealership unannounced one Saturday afternoon, considering a possible purchase. Steve spent several hours at that initial point to learn more about me and my interests, making recommendations without being pushy on a potential sale. His approach was sincere, personable, passionate, and extremely knowledgeable about the products offered by BMW. While Steve exemplifies these traits, the same friendliness and professionalism carried through the other staff that assisted Steve in my ultimate transaction -- particularly Charles Armstrong who worked on the financial component. Once my decision to purchase my vehicle was made the entire team -- Steve, Charles, Rocky, and Thad worked tirelessly to locate the vehicle I desired, handle all aspects of contract and transaction (including all interactions with our local DMV), ensure safe delivery, and ultimately transfer the new keys to me. The team even went above and beyond on the date my vehicle arrived to prepare the vehicle and accomodate my busy schedule by working expeditiously late ino the evening so that I could drive it home that same day. If anyone is considering purchasing a BMW without the pressure from a typical car salesman in a family atmosphere, make Richmond BMW your first stop and do not hesitate to ask for Steve Lerner! More

Excellent care, commitment, and integrity I have worked with Steven Lerner twice now. Most recently, he worked with me in December 2014 for the purchase of a used 3 series. I was purchasing I have worked with Steven Lerner twice now. Most recently, he worked with me in December 2014 for the purchase of a used 3 series. I was purchasing from out of town, and he was readily available over email as well as phone. His balance of friendliness, work ethic, and knack for providing options that would best fit my goals/interests for this purchase were spot on. What meant the most to me was that he followed through on his word promptly without exception. That type of service is worth driving in from out of town in my book. Thanks to the many other staff members who helped with my purchase. Classy, friendly dealership. More

Great first impression Went in for info on a 3 and 5 series, was greeted promptly at the door by Kirk. Kirk looked up my info and identified that I had made an online inqui Went in for info on a 3 and 5 series, was greeted promptly at the door by Kirk. Kirk looked up my info and identified that I had made an online inquiry for info and handed me off to Steven Lerner who had my contact info. Steven was great! Very knowledgeable and friendly without being pushy. He was patient and thorough throughout my 2 hour + visit. He shared some small nuances of the car that I think some "typical" salesman usually gloss over. He introduced me to the sales manager (Dmitriy) and Thad, person that manages all of their car orders for insight into what options are worthwhile and which are not. Steven made sure our test drive took us on city, highway and backstreets to highlight the cars capabilities. When finished with the drive we sat down and built a car to my specs to get some accurate pricing info. No back and forth with the finance manager, just simple up front pricing. I told him that I wasn't ready to make a decision that day and he responded with an offer for an overnight test drive whenever I wanted so my wife could see the car on our own. Overall a very pleasant experience. I would have given this dealership all 5 stars, but the building shows it's age and is ready for a renovation which they are planning to start this year. Now let's see how they do with pricing... will send an update if I decide to get a BMW (I'm looking at a few other choices). More

Live up to their promises They made several promises before the sale to help convince me to buy from them and have so far lived up to every one of them. Very pleasant people to They made several promises before the sale to help convince me to buy from them and have so far lived up to every one of them. Very pleasant people to work with. More

Simple, fast, great customer service, good communication I've been shopping for a E46 M3 for some time now and finally found one at Richmond BMW/Mini. The car was not ready for resale due to it being a trad I've been shopping for a E46 M3 for some time now and finally found one at Richmond BMW/Mini. The car was not ready for resale due to it being a trade in, but they allow me to review the car and explain everything they was going to need service prior to the purchase. This was not my 1st purchased at Richmond BMW, their customer service is the reason for my returning on top of having the vehicle I am searching for. Thanks to everyone whom assist with my recent purchase. Harry Nguyen More

Very nice purchasing experience People are really friendly there. Steve and Charles were very efficient in helping me understand the car and process the payment. Steve was very pat People are really friendly there. Steve and Charles were very efficient in helping me understand the car and process the payment. Steve was very patient during my calls and visits. Charles also gave me many financial options and recommendations. E.T. was doing the transportation job for me, and he was a very interesting guy if you have a chance to talk to him! The whole experience was good in there, though at first there was a little communication problem, but the people there acted quickly in solving it. More

Always a great experiance. I recently purchased a 528i as a Christmas gift for my wife. This was the second vehicle I purchesed from Richmond BMW and can honestly say they are a I recently purchased a 528i as a Christmas gift for my wife. This was the second vehicle I purchesed from Richmond BMW and can honestly say they are always a pleasure to deal with. Steve Lerner was our saleman for both transactions. He makes the buying experiance fun and really goes the extra mile. Not only did Steve take the time to help me with choosing the vehicle, he's spent over an hour with my wife after we purchased the car to show her all of the features. I would recommend Richmond BMW and Steve Lerner for an unmatched car buying experiance. Erik Roth More

Number 6 and Counting. From the day I purchased my first BMW (328) in 2009, I have received nothing less than exceptional customer service. The sales and finance staff took From the day I purchased my first BMW (328) in 2009, I have received nothing less than exceptional customer service. The sales and finance staff took our latest request and worked wonders. I have no reason to consider another dealership. Thanks to our entire team over the years! More