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Richmond BMW

Richmond, VA

4.6
1,324 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,324 reviews

March 17, 2015

great experience buying first BMW I really liked the folks at this dealership. Very friendly service and good customer care. They helped me custom order my BMW w/o any obligation to bu More

by lawahoo2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Levy, Charles Armstrong
Mar 18, 2015 -

Richmond BMW responded

Thank you for the great review! I'm thrilled to hear that you had such a wonderful experience with Richmond BMW and we look forward to helping you again in the future. Best, Matt Perry, General Manager

March 16, 2015

water pump replacement on previous visit and airbag recall I am extremely satisfied with your service adviser Eddie Dunn. I am a returning customer and have worked with Eddie Dunn on every occasion. He is str More

by jdechent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Moore technician, Eddie Dunn
Mar 16, 2015 -

Richmond BMW responded

Thank you for the outstanding review! I am so proud to hear that you have had such stellar experiences with Richmond BMW and I will pass along the kind words to Eddie and the team. Please let us know what we can do for you during your next visit and we look forward to helping you again soon. Best, Matt Perry, General Manager

March 11, 2015

The best car buying experience I've ever had!! Over the past several months I have shopped and driven ALL of the luxury car manufacturers in our area. I decided on BMW because of Mark Revely! Ma More

by Kathryn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Revely, Josh Alford, Dmitriy Shapovalov
Mar 13, 2015 -

Richmond BMW responded

Kathryn, thank you for the 5 star review! I'm so glad to hear that Mark took such great care of you and that you enjoyed your time with Richmond BMW. Please let us know what we can do for you in the future to keep your X5 running smoothly and keep you happy! Best, Matt Perry, General Manager

March 06, 2015

They made it easy and personal I had been looking for a specific car for some time and stumbled upon a used one at this dealership. Not only did I get information on the car almost More

by FF1107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Charles Armstrong, Dmitriy Shapovalov
Mar 09, 2015 -

Richmond BMW responded

Thank you for the 5 star review! I am so glad to hear that Steve and the rest of the team here at Richmond BMW/Crown MINI made your entire experience pleasant and that you found the perfect car for your needs. Please let us know what we can do for you in the future and we look forward to working with you again soon. Best, Matt Perry, General Manager

March 04, 2015

Who really plans to walk in and buy a car the day of? Like anyone looking for a new car, our first thought is to shop around. Hopefully the process is easy, and in the case of a trade in, you hope to be o More

by Alexxsaadyy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather, Andrew Fletcher, Aaron, Rebecca, Josh Alford, Dmitriy Shapovalov
Mar 05, 2015 -

Richmond BMW responded

Thank you for taking the time to leave such a wonderful review! I'm beyond thrilled to hear that your experience was out of this world, from start to finish. Please let us know what we can do for you during your next visit and we look forward to seeing you again soon. Best, Matt Perry, General Manager

February 25, 2015

Great first time experiance! I ordered our 2015 335i back in December because I wanted something very specific. We picked it up on Monday, February 23rd. Rebecca was my salespers More

by bedodge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca, Heather, Dan
Feb 27, 2015 -

Richmond BMW responded

Thank you for the 5 star review! Customer service and satisfaction are extremely important to us, so I'm ecstatic to hear that you had such a wonderful experience. Purchasing a car should be an exciting and pleasurable experience, so I'm glad we were able to provide that for you. Please let us know what we can do for you during your next visit to make it just as exceptional. Best wishes, Matt Perry, General Manager

February 25, 2015

Not your typical used car salesmanship approach I was introduced to Steven Lerner when I happened to wander into the dealership unannounced one Saturday afternoon, considering a possible purchase. More

by ag668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner, Charles Armstrong
Feb 27, 2015 -

Richmond BMW responded

Thank you so much for taking the time to leave such an outstanding review! I am extremely proud of my entire team for making your BMW purchasing experience such a positive one. Our customers are our top priority, so I'm glad that we were able to earn your trust and we look forward to continuing to earn your loyalty in the future. Best wishes, Matt Perry, General Manager

February 16, 2015

Excellent care, commitment, and integrity I have worked with Steven Lerner twice now. Most recently, he worked with me in December 2014 for the purchase of a used 3 series. I was purchasing More

by jpb_uva99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Feb 19, 2015 -

Richmond BMW responded

Thank you for the outstanding review! I'm thrilled to hear that you had such a wonderful experience and that Steve took excellent care of you during the purchase of your BMW. Please let us know what we can do for you during your next visit and we look forward to working with you again soon. Best, Matt Perry, General Manager

January 25, 2015

Great sales staff Great people. The dealership sales floor is cluttered with power cords along walls, not so clean, but bustling with activity. I have visited the More

by prufrock
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Revely
January 23, 2015

Great first impression Went in for info on a 3 and 5 series, was greeted promptly at the door by Kirk. Kirk looked up my info and identified that I had made an online inqui More

by tiffandrich
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thad, Dmitriy Shapovalov
Jan 27, 2015 -

Richmond BMW responded

Thank you for taking the time to leave us your feedback. The most important thing to us it that the customer is taken care of and leaves our dealership completely satisfied, so I'm happy to hear that you enjoyed your time with us. We certainly hope to see you again very soon for the purchase of a BMW and invite you to reach out with any other questions or concerns you may have. Best wishes, Matt Perry, General Manager

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