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Richmond BMW

Richmond, VA

4.6
1,324 Reviews

8710 West Broad Street

Richmond, VA

23294

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Showing 1,324 reviews

January 22, 2015

Live up to their promises They made several promises before the sale to help convince me to buy from them and have so far lived up to every one of them. Very pleasant people to More

by jangevine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz, Dmitriy Shapovalov
Jan 23, 2015 -

Richmond BMW responded

Thank you for the great review! We strive to exceed all expectations and to keep our word before, during, and after the sale. Please don't hesitate to let us know what we can do for you during your next visit. Best, Matt Perry, General Manager

January 19, 2015

Simple, fast, great customer service, good communication I've been shopping for a E46 M3 for some time now and finally found one at Richmond BMW/Mini. The car was not ready for resale due to it being a trad More

by harryngsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Akshay Mahale, Joey Harris, Dmitriy Shapovalov
Jan 21, 2015 -

Richmond BMW responded

Harry, thank you for taking the time to leave your feedback! I am so happy that you found what you were looking for at Richmond BMW and that you received good advice reagarding the vehicle. We appreciate your continued loyalty and look forward to helping you in the near future. Best, Matt Perry, General Manager

January 18, 2015

Very nice purchasing experience People are really friendly there. Steve and Charles were very efficient in helping me understand the car and process the payment. Steve was very pat More

by cecilt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
E.T. , Steve Lerner, Charles Armstrong
Jan 21, 2015 -

Richmond BMW responded

Thank you for the fantastic review! I am thrilled that we were able to make your experience as enjoyable and easy as possible and we hope you will let us know what we can do for you in the future. I will be sure to pass the compliments along to the team! Best wishes, Matt Perry, General Manager

Jan 21, 2015 -

Richmond BMW responded

Thank you for the fantastic review! I am thrilled that we were able to make your experience as enjoyable and easy as possible and we hope you will let us know what we can do for you in the future. I will be sure to pass the compliments along to the team! Best wishes, Matt Perry, General Manager

January 17, 2015

Number 6 and Counting. From the day I purchased my first BMW (328) in 2009, I have received nothing less than exceptional customer service. The sales and finance staff took More

by JBlizzard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Herbert, Charles Armstrong, Anton Kulay, Dmitriy Shapovalov
Jan 21, 2015 -

Richmond BMW responded

Thank you for the outstanding review! I am beyond thrilled to hear that you have received such exceptional service over the years from Richmond BMW and that we have maintained your loyalty throughout the years. Please let us know what we can do for you during your next visit and we look forward to seeing you soon. Best, Matt Perry, General Manager

January 17, 2015

Always a great experiance. I recently purchased a 528i as a Christmas gift for my wife. This was the second vehicle I purchesed from Richmond BMW and can honestly say they are a More

by wiseguy58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Jan 21, 2015 -

Richmond BMW responded

Thank you for the fantastic review, Erik! It makes me proud to know that Steve did such a wonderful job with your purchase and that you had a fun and interesting experience. I hope your wife enjoys her new 528i and please let us know what we can do for you during your next visit. Best wishes, Matt Perry, General Manager

January 12, 2015

Like a spa visit for your car I always service my car at Richmond BMW. The customer service is awesome. The service team always can help you figure out what exactly you need and ar More

by Mfhamm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Jewell
Jan 13, 2015 -

Richmond BMW responded

Thank you for the outstanding review! I'm thrilled to hear that Mike took such exceptional care of you and your car. We appreciate your loyalty and look forward to helping you again soon. Best, Matt Perry, General Manager

January 02, 2015

Rebecca Kuntz: good seller but lets the buyer decide Rebecca gave me very good information and advice for my decision as to whether I would repeat owning another BMW X5. She followed up well while patien More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Bettley
Jan 05, 2015 -

Richmond BMW responded

David, thank you for the 5 star review! I'm very happy to hear that you had such a wonderful experience with Rebecca and we appreciate your recommendation. Please let us know what we can do for you in the future and we will be glad to help. Best wishes, Matt Perry, General Manager

December 27, 2014

Drove 300 miles to buy from Steve Lerner! I shopped around for 3 months. The worst part was dealing with the sales people. However, Steve Lerner was very sincere. When I arrived tired from my More

by HeatherLeigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Dec 29, 2014 -

Richmond BMW responded

Thank you for the 5-star review! I'm glad to hear that Steve made your car buying experience a dream and we look forward to helping you again in the future. Best wishes, Matt Perry, General Manager

December 22, 2014

New to Richmond, great experience! I recently relocated to Richmond from Ohio. My 2011 X3 needed service, so I searched the BMW website to find the nearest dealer. Upon my first visit I More

by Terry P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Kunz - Sales, Thad - Sales, Nick - Sales, Rocky - Service, Richard - Technician, Eddie Dunn, Josh Alford
Dec 29, 2014 -

Richmond BMW responded

Wow! Thank you so much for taking the time to leave this wonderful review. It makes us so proud of our entire team to hear that everyone made your visit to Richmond BMW so fantastic. Customer satisfaction truly is our top priority, and we work very hard to make that sure it happens. Thanks again for the great feedback and we look forward to helping you again in the future. Best wishes, Matt Perry, General Manager

December 21, 2014

Steve Lerner - BMW Genius I stopped in without an appointment with some questions about my 6 month old X5. Steve Lerner is literally a BMW Genius and immediately came out to h More

by Stacey C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lerner
Dec 29, 2014 -

Richmond BMW responded

Stacey, thank you for the 5 star review! I'm thrilled that Steve was able to introduce you to some great new features in your vehicle and that you left with a smile. Please let us know how we can help you again in the future. Best, Matt Perry, General Manager

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