Richmond BMW

Live up to their promises They made several promises before the sale to help convince me to buy from them and have so far lived up to every one of them. Very pleasant people to They made several promises before the sale to help convince me to buy from them and have so far lived up to every one of them. Very pleasant people to work with. More

Simple, fast, great customer service, good communication I've been shopping for a E46 M3 for some time now and finally found one at Richmond BMW/Mini. The car was not ready for resale due to it being a trad I've been shopping for a E46 M3 for some time now and finally found one at Richmond BMW/Mini. The car was not ready for resale due to it being a trade in, but they allow me to review the car and explain everything they was going to need service prior to the purchase. This was not my 1st purchased at Richmond BMW, their customer service is the reason for my returning on top of having the vehicle I am searching for. Thanks to everyone whom assist with my recent purchase. Harry Nguyen More

Very nice purchasing experience People are really friendly there. Steve and Charles were very efficient in helping me understand the car and process the payment. Steve was very pat People are really friendly there. Steve and Charles were very efficient in helping me understand the car and process the payment. Steve was very patient during my calls and visits. Charles also gave me many financial options and recommendations. E.T. was doing the transportation job for me, and he was a very interesting guy if you have a chance to talk to him! The whole experience was good in there, though at first there was a little communication problem, but the people there acted quickly in solving it. More

Number 6 and Counting. From the day I purchased my first BMW (328) in 2009, I have received nothing less than exceptional customer service. The sales and finance staff took From the day I purchased my first BMW (328) in 2009, I have received nothing less than exceptional customer service. The sales and finance staff took our latest request and worked wonders. I have no reason to consider another dealership. Thanks to our entire team over the years! More

Always a great experiance. I recently purchased a 528i as a Christmas gift for my wife. This was the second vehicle I purchesed from Richmond BMW and can honestly say they are a I recently purchased a 528i as a Christmas gift for my wife. This was the second vehicle I purchesed from Richmond BMW and can honestly say they are always a pleasure to deal with. Steve Lerner was our saleman for both transactions. He makes the buying experiance fun and really goes the extra mile. Not only did Steve take the time to help me with choosing the vehicle, he's spent over an hour with my wife after we purchased the car to show her all of the features. I would recommend Richmond BMW and Steve Lerner for an unmatched car buying experiance. Erik Roth More

Like a spa visit for your car I always service my car at Richmond BMW. The customer service is awesome. The service team always can help you figure out what exactly you need and ar I always service my car at Richmond BMW. The customer service is awesome. The service team always can help you figure out what exactly you need and are extremely pleasant. Mike got me in and out in the morning with a loaner in a matter of minutes. When I got my car back , I thought I would miss the beautiful loaner they let me use, but my car looked so great and was cleaned (for free ) I was so pleased to get back in it. Will always do business here ! More

Rebecca Kuntz: good seller but lets the buyer decide Rebecca gave me very good information and advice for my decision as to whether I would repeat owning another BMW X5. She followed up well while patien Rebecca gave me very good information and advice for my decision as to whether I would repeat owning another BMW X5. She followed up well while patiently respecting my multi-week decision making process and interest in comparing other auto makers. I would certainly recommend her, the BMW brand and this dealership. They also have a very experienced and fair maintenance leader in Alan Bettley. David Pendlebury More

Drove 300 miles to buy from Steve Lerner! I shopped around for 3 months. The worst part was dealing with the sales people. However, Steve Lerner was very sincere. When I arrived tired from my I shopped around for 3 months. The worst part was dealing with the sales people. However, Steve Lerner was very sincere. When I arrived tired from my long drive, I was so delighted to see that Steve had everything printed and waiting for me with my name already on the documents. He made car buying so easy. He wrote the book on car buying made easy! More

New to Richmond, great experience! I recently relocated to Richmond from Ohio. My 2011 X3 needed service, so I searched the BMW website to find the nearest dealer. Upon my first visit I I recently relocated to Richmond from Ohio. My 2011 X3 needed service, so I searched the BMW website to find the nearest dealer. Upon my first visit I met Eddie Dunn. Eddie is great to work with! He was accomodating, thorough, informative, knowledgeable, and friendly. A great service partner! The very same can be said about Rocky the evening Service Writer and Richard - an amazing technician! Very friendly, thorough, accomodating, and willing to explain repairs in great detail. I walked through the showroom to see the 2015 BMW line-up and was greeted by Rebecca Kunz. She took the time necessary to begin to understand what I needed, the models and styles I liked, and was very patient as I worked through the process. The extensive line-up of so many great vehicles now offered by BMW made my decision a little tougher, but Rebecca was very accomodating (many test drives) and made sure I had all of the information I needed - which helped me tremendously in making the right choice - a 2015 335. Josh Alford was also very friendly, professional, helpful, and was amazingly proficient and efficient when the time came to process the transaction to trade in my X3 for the 335. Thad was also very friendly, professional, and accomodating and worked with me to make the right deal. Nick, a new sales associate, was also very helpful by adding different perspectives which also helped me on my journey. Overall, I have received nothing but the best possible treatment by the entire staff at Richmond BMW. The Customer Preferred process is much better than the traditional method which often leaves the customer angry or upset thinking they were taken advantage of. I never felt this way throughout the process. The majority of the credit for my great experience needs to go to your staff. An amazing group of professionals. I will definitely be back and will tell others of my great experience! More

Steve Lerner - BMW Genius I stopped in without an appointment with some questions about my 6 month old X5. Steve Lerner is literally a BMW Genius and immediately came out to h I stopped in without an appointment with some questions about my 6 month old X5. Steve Lerner is literally a BMW Genius and immediately came out to help me. Not only did he drop everything to come help me so I didn't ave to wait, he went above and beyond to show me many features of=n my car that I was not using. I was so excited about my car (again) when I left there. Steve is definitely a topnotch employee and represents BMW well. Thanks Steve!! More