Richmond BMW

New to Richmond, great experience! I recently relocated to Richmond from Ohio. My 2011 X3 needed service, so I searched the BMW website to find the nearest dealer. Upon my first visit I I recently relocated to Richmond from Ohio. My 2011 X3 needed service, so I searched the BMW website to find the nearest dealer. Upon my first visit I met Eddie Dunn. Eddie is great to work with! He was accomodating, thorough, informative, knowledgeable, and friendly. A great service partner! The very same can be said about Rocky the evening Service Writer and Richard - an amazing technician! Very friendly, thorough, accomodating, and willing to explain repairs in great detail. I walked through the showroom to see the 2015 BMW line-up and was greeted by Rebecca Kunz. She took the time necessary to begin to understand what I needed, the models and styles I liked, and was very patient as I worked through the process. The extensive line-up of so many great vehicles now offered by BMW made my decision a little tougher, but Rebecca was very accomodating (many test drives) and made sure I had all of the information I needed - which helped me tremendously in making the right choice - a 2015 335. Josh Alford was also very friendly, professional, helpful, and was amazingly proficient and efficient when the time came to process the transaction to trade in my X3 for the 335. Thad was also very friendly, professional, and accomodating and worked with me to make the right deal. Nick, a new sales associate, was also very helpful by adding different perspectives which also helped me on my journey. Overall, I have received nothing but the best possible treatment by the entire staff at Richmond BMW. The Customer Preferred process is much better than the traditional method which often leaves the customer angry or upset thinking they were taken advantage of. I never felt this way throughout the process. The majority of the credit for my great experience needs to go to your staff. An amazing group of professionals. I will definitely be back and will tell others of my great experience! More

I recently replaced my 2005 X3 with a 2013 X3 When my 2005 X3 began experiencing service issues, I asked Dennis Morgan (my long-time BMW service associate) to recommend someone to assist me in rep When my 2005 X3 began experiencing service issues, I asked Dennis Morgan (my long-time BMW service associate) to recommend someone to assist me in replacing the vehicle. Dennis referred me to Steve Lerner. Steve and I hit it off right away and he was able to find me a great 2013 BMW X3 that had everything I wanted, and more. Dmitriy and Adam were also great to work with during the process. I felt very comfortable with the entire Richmond BMW team and would certainly recommend Richmond BMW to a friend or associate. More

Happy Used Car Buyer I needed to buy a used car and we had deceided on a BMW - I had been shopping the internet trying to find a good deal, and I went into Richmond BMW sp I needed to buy a used car and we had deceided on a BMW - I had been shopping the internet trying to find a good deal, and I went into Richmond BMW specifically to look at a car for my daughter to drive. I ran into Steve Lerner on the lot and he was quite honest with me about the downsides of the car I went there to see. I then inquired about another one that I saw which had apparently just hit the lot. We searched the lot and found it and both realized this seemed like a good one. The car had just come in so he expedited the process of having it checked over and prepped (which included giving me new tires). He even called the former owner on speakerphone to check the details of something on the carfax (the car had just been traded in there a few days earlier). He worked quickly with a sense of urgency, but never seemed to be pushy. It has been 3 months now and we have enjoyed the car - I feel like Steve really wanted to help me get the right car, not just any car. More

Positive Expereince - European Delivery -2015 M4 Convertible This is my second new BMW and first European Delivery. The experience with Steven Lerner and Richmond BMW – West Broad could not have been any more pl This is my second new BMW and first European Delivery. The experience with Steven Lerner and Richmond BMW – West Broad could not have been any more pleasurable. Steve is not only a genuinely good person to start with he’s responsive, passionate and well versed in BMW’s line-up (and their history for that matter!). His patience in answering questions and laying out expectations for European Delivery made the entire experience that much easier and more enjoyable (not to mention responding every single time to what seemed to be a million inquiries about where the car was and when redelivery would be!). From Matt Perry who appeared to pull an allocation for an M4 convertible out of thin air during the car’s release month to Thad Flowers who patiently moved delivery dates in Munich around my often shifting travel schedule, it was nothing but a positive experience both here in the US and in Germany. If you have the opportunity to do European Delivery, absolutely do it. If you can manage to do it during Oktoberfest, even better! Just don’t miss out on the chance to work with Steve. I am not one to heap praise upon people, but in this case it is well deserved. Thank you Matt, thank you Thad and most importantly, thank you Steve for an incredible experience! #BimmerFest, #Want2BS8ed More

LOVEEEEEEEE MY 320XI, THANKS BECCA Thank you so much Rebecca for my first new BMW, she is an excellent sales person actually the best. And the fiance guys are the best they worked reall Thank you so much Rebecca for my first new BMW, she is an excellent sales person actually the best. And the fiance guys are the best they worked really hard to assist me and for that I am truly grateful. this dealership is not like any other that just looks out for there own interest but for the interest of there customer. Rebecca kept me focus and out of doubts when i kept denying my possibility of leaving with a car. she is the best loveeeee her. And also they helped me to get back money from my trade through my gap insurance thank you for that josh, i think that's his name lol. More

Love my BMW convertible! Thank you Steve Lerner! This is my 2nd BMW & it only gets better! Steve is an excellent sales advisor & a pleasure to work with- very thorough, atten Thank you Steve Lerner! This is my 2nd BMW & it only gets better! Steve is an excellent sales advisor & a pleasure to work with- very thorough, attentive to detail, follows through and truly cares about customer satisfaction all the way to the end! More

Great Car Buying Experience @ Richmond BMW I wanted to compliment Richmond BMW on my recent purchase experience. Yousaf was professional during the entire process. We had a few communication I wanted to compliment Richmond BMW on my recent purchase experience. Yousaf was professional during the entire process. We had a few communication bumps along the way which is not unusual when buying a car. However his follow up to assure everything was to my satisfaction was everything I could have expected. I also want to compliment Matt (GM) for his help during the process. He made sure at his level everything we discussed was done to my satisfaction and I want to compliment him on the experience I received at his dealership. More

I bought the car of my dreams! Having worked with Steve Lerner and Matt Perry for many years, I see that nothing has changed. They are all about taking care of the customer. Matt Pe Having worked with Steve Lerner and Matt Perry for many years, I see that nothing has changed. They are all about taking care of the customer. Matt Perry took care of getting the car brought in and ready for me in a very short time frame. From the moment I arrived, Steve Lerner got all of my info together and prepared my paperwork swiftly. Adam Herbert got me all signed up in the business office and beat the finance rate that I came in with. As always Steve L is very meticulous in his delivery process, making sure all systems are activated and making sure I know how to work all of technologies that came with my car. The team at Richmond BMW helped me purchase a car that I thought I would only dream about. It actually feels like a dream every day I get into my car. Thank you so much Steve and Matt for making my dream a reality. DJ More