Richmond BMW

Sales Experience I worked with Steve Lerner on the purchase of my 528i. He was excellent to work with and very customer attentive. I thought I would have to order the I worked with Steve Lerner on the purchase of my 528i. He was excellent to work with and very customer attentive. I thought I would have to order the car I wanted but Steve was able to locate the exact car I was going to order. He is definitely an asset to your dealership. More

Extremely positive experience A really pleasant experience! Extremely helpful, honest, friendly. Phillip went above and beyond to make it easy and stress-free. I was a little intim A really pleasant experience! Extremely helpful, honest, friendly. Phillip went above and beyond to make it easy and stress-free. I was a little intimidated by the car buying process and this ended up being a really great day. I can't say enough how helpful the staff was and informative. I drove away feeling great about the whole thing and would travel 2.5 hours again back to this dealership just for maintenance check ups alone. I believe in customer experience and feedback reviews, and its really nice to be able to say such positive things about about place and it's people. Highly recommend this dealership!! More

BEST CAR BUYING EXPERIENCE I had the best car buying experience here at Richmond BMW. Steve Lerner is an exceptional sales rep that takes his time to really get to know the cust I had the best car buying experience here at Richmond BMW. Steve Lerner is an exceptional sales rep that takes his time to really get to know the customer as well as their needs. He made me feel very comfortable and went out of his way to make sure I had everything I needed. As a young woman who has only purchases two cars, including this one, I can honestly say this was the best experience I ever had. I did not feel pressured and the advice given to me was very heartfelt. Charles in finance was just as awesome. He had me in and out in no time! I would recommend anyone to this dealership and will definitely return in the future! Thank you to the entire BMW team! :) More

Happy, Happy, Happy Very great experience. I really appreciate Steve Lerner's tremendous energy and dedication. It was the first time I've ever shopped for a car alone as Very great experience. I really appreciate Steve Lerner's tremendous energy and dedication. It was the first time I've ever shopped for a car alone as a woman and been treated with such respect and attention. Steve was tireless finding me the right car and following up consistently. I can't emphasize how rare that is anywhere. Josh, in finance, was wonderful with all of the paperwork and assisted at every opportunity that was appropriate. I honestly do not think I would have bought the car if it wasn't for the personal attention and focus on details I received from Steve and Josh. Dimitriy was also helpful coordinating details and making sure all aspects of the purchase went smoothly. More

Service is excellent I bought my first BMW a year ago from Richmond BMW. Service is worthy of the BMW name. I have had a couple of extremely helpful experiences with a ser I bought my first BMW a year ago from Richmond BMW. Service is worthy of the BMW name. I have had a couple of extremely helpful experiences with a service rep named Josh Garrett and would highly recommend BMW due in large part to the service Josh offers. More

Found the perfect car!!! My name is Jorge Maese and found the dream car here at this dealership. Adel was great with meeting my needs. Dmitriy was also exceptional to work w My name is Jorge Maese and found the dream car here at this dealership. Adel was great with meeting my needs. Dmitriy was also exceptional to work with on getting this car and always returned my calls although he was extremely busy. i bought the car and paid for it on 9/18 at 12 pm and was notified that the car ships on 9/22/204. Very exciting! I have never bought a car out of state much less shipped. I am a little nervous about the whole shipping process but I have to trust the staff that I will get here safe. Will write another review once the car gets here. More

Simply the BEST! First and foremost, I come from a large family who I would estimate 80% drive BMW's. I've always been a full-size pick and SUV person myself. That First and foremost, I come from a large family who I would estimate 80% drive BMW's. I've always been a full-size pick and SUV person myself. That's all I'd driven for the past 15YRS I've been living in the US. Earlier this year, we moved into a maintenance-free neighborhood and all of a sudden, I no longer had a need for a truck or anything of a significant size. I sold all three of my trucks and thought I would try this "sedan" thing. Better yet, I thought, let me purchase a BMW and see what all the fuss my family members constantly make. What a great move! I purchased a 2010 550i GT back in May of this year ['14] in Northern Virginia. The vehicle had about 44K on the odometer, so it was far from being considered "new." Even though I has a contact at Richmond BMW Midlothian, I mistakenly [thinking I was calling/booking Midlothian] booked the car at Richmond BMW @ West Broad for a "pre-purchase" inspection. Boy was I glad I did! Without getting into great detail, my vehicle has had more than one or two visits for warranty issues that have risen over the last four months or so of ownership. Richmond BMW @ West Broad never questioned the fact that I was NOT the original owner of this vehicle; or the fact that the manufacturer's factory warrant [4YR or 50K] was nearing its end. This top-shelf dealership stands behind the brand-name they sell...... and they do everything they possibly can to work in favor of the customer. On each and every one of these visits, my Service Advisor, Joshua Garrett's attitude in EVERY regard has been simply extraordinary! He has gone out of his way [well above and beyond] on SEVERAL occasions to make certain that I had been nothing short of satisfied. From having a loaner vehicle available to staying in constant contact as to not leave the customer guessing/wondering, Joshua's attitude has been positive every time. I've had to drop in unannounced on a couple of occasions, dropped by when the Service Dept. was overcrowded, been by when Joshua Garrett was clearly stressed and a little overwhelmed and in all kinds of situations in between. However, not one time, did I feel like I wasn't being adequately look after or that my presence was a circumstance causing inconvenience or annoyance to Joshua and/or the dealership. Not one time. I was always made to feel welcome and assured that all my issues, regardless of the extent, would be addressed. I was always treated like I was the most important customer. On the very few occasions I've dropped in and Joshua was absent, Tim Peterson was no different in every regard. Take it from someone who's owned 12 cars in the last 15YRS: Everything from General Motos to Mercedes Benz's; I have never experienced customer service like this from any dealership, anywhere, anytime and on any level. I'm so impressed and satisfied in every area with Richmond BMW @ West Broad, that I recently told my wife that I will never drive anything else except a BMW from here on..... the same goes for her. Purchased from Richmond BMW West Broad Street. This dealership is a credit to the Bayerische Motoren Werke AG brand name and the standard that all other dealerships should be judged by. If I had to pick one word that best epitomizes this dealership, it would be: exceptional. Thank you Joshua Garrett and Richmond BMW of West Broad St.... you've gained a customer for life! Thanks for reading. Regards, Eddie K. More

Richmond BMW the Crown Jewel of Richmond!! I recently purchased a BMW 5 Series Wagon from Steven Lerner. It was an interesting exchange, as it was shipped to me in the state of Massachusetts. S I recently purchased a BMW 5 Series Wagon from Steven Lerner. It was an interesting exchange, as it was shipped to me in the state of Massachusetts. Steven was extremely accommodating and was able to process the sale of this lovely car in a way that gave me confidence I was definitely purchasing the appropriate auto for my needs, from a great dealership. I really appreciate the professional approach and knowledge that Steven offered. I would consider buying another family auto from this dealership and I suggest that anyone run, not walk to Richmond BMW/Crown Mini of Richmond Virginia. Good stuff!! More

Standard for Customer Service I'm new to the whole luxury car market. I also don't normally write reviews. I was shocked by the level of customer service I received. The closest I'm new to the whole luxury car market. I also don't normally write reviews. I was shocked by the level of customer service I received. The closest experience I can relate is a 5-star restaurant. The one stand-out is sending a driver up to NoVA (120 miles!) to bring me to the dealership to complete the paperwork. Steve Lerner and Charles Armstrong are top notch. More

Yousaf was great to work with I found the car I was looking for online and traveled from New York to Richmond to get it. I worked with Yousaf the entire time and he was great. The I found the car I was looking for online and traveled from New York to Richmond to get it. I worked with Yousaf the entire time and he was great. The car was exactly as advertised and he went out of his way to make sure I was completely satisfied. I would definetly recommend Richmond BMW and I would certainly travel the long distance again in the future. More