Richmond BMW

Great Client Services I recently purchased a Mini for my wife at Richmond BMW. She and I spent an afternoon with Steve Lerner looking at and test driving different Mini's u I recently purchased a Mini for my wife at Richmond BMW. She and I spent an afternoon with Steve Lerner looking at and test driving different Mini's until she was confident this was her vehicle. Steve was patient, took his time with us and in the end she was overjoyed with her choice of vehicle. By the time we left that day we had met with Service technicians, as well as most of the staff dealing with the Mini sales. We were very impressed and extremely satisfied with a pleasant car buying experience as well as the fun we seemed to have with Steve while buying the car. However this review is not about the Mini we purchased in January, it is about the BMW X5 I just purchased for my use. Richmond BMW and Steve Lerner have my wife and I as customers for life now. We are both happy in our new vehicles and thank all the staff for all their help. See you again in a few years. Frank and Jennie More

Great BMW dealership I had been looking for a certain model and year of a BMW for quite some time. I finally located the vehicle on the internet through Auto Trader. I m I had been looking for a certain model and year of a BMW for quite some time. I finally located the vehicle on the internet through Auto Trader. I made the deal with Steve Lerner, and he was a pleasure to deal with. I had to drive from Columbus Ohio, nearly 500 miles away to pick up the car. Josh Alford did all of the paperwork on the deal and he was also great to deal with. This dealership is top notch, and I would recommend them to anyone looking for a quality used or new car. Thanks again Richmond BMW/MINI for making me a good deal on a Great car. Tom Abram More

Great Service I received a loaner vehicle from Richmond BMW as part of a charity auction vacation package. Steve Lerner was very attentive to make sure I got a gre I received a loaner vehicle from Richmond BMW as part of a charity auction vacation package. Steve Lerner was very attentive to make sure I got a great car (BMW 325i convertible) and that everything was ready when I arrived. Unfortunately, I picked up a nail in one of the tires between the dealership and my drive home that day, but the run-flat tire allowed me to continue driving and I took it back to Steve the next morning with the bad news. I thought I was going to have to pay for the new tire, but Steve arranged to replace the tire at no charge to me! Since my wife and I were celebrating our anniversary that weekend and using the car to travel to the Tides Inn, the expense of that tire could have put a damper on our weekend. Instead we had a great weekend and really enjoyed driving with the top down! More

BMW Employees The staff was wonderful to work with. They got us in and out making the process as simple as they could. They were kind and considerate and were ver The staff was wonderful to work with. They got us in and out making the process as simple as they could. They were kind and considerate and were very knowledgeable. They were all very friendly and eager to help. Overall great experience and will come back in the future for our car needs. More

Fantastic experience from start to finish My wife and I recently purchased a new BMW, our 3rd one from Richmond BMW. The friendly staff and incredible customer service is what keeps us coming My wife and I recently purchased a new BMW, our 3rd one from Richmond BMW. The friendly staff and incredible customer service is what keeps us coming back over the years. Rosetta Dudley was our sales advisor and did a fantastic job. She made us feel like we were her only customers. She did a great job explaining the process as well as every detail of the new car. Daniel Weinberger also did a great job walking us through the paperwork and service plans. I couldn't be more pleased with the process and the car we bought thanks to the help of both Rosetta and Dan. More

2008 Mini Cooper S Purchase! My husband and I bought a 2008 Mini Cooper S from Richmond BMW/Mini. We had actually found the car online and decided to do an online purchase with th My husband and I bought a 2008 Mini Cooper S from Richmond BMW/Mini. We had actually found the car online and decided to do an online purchase with the help of Steve Lerner. We were living in Washington state at the time of purchase and were planning on picking the car up on our drive home to Maine. All I have to say is that Steve is amazing and made the purchase so incredibly easy. When we got there he welcomed us and made sure our trip had gone well. He showed us everything we needed to know about the car (which was in perfect condition, as advertised). He was completely thorough and made us feel even more confident in our purchase. I would absolutely recommend Steve, I've never dealt with a salesman more genuinely caring and thoughtful as him. It was a pleasure to do business with you Steve!! Thank you so much, I am beyond in love with my car. More

Amazing Price and Customer Service on a new BMW! After picking up my new 2014 BMW 5 series yesterday, I am writing to tell you just how satisfied I am with the entire process. Because I knew the After picking up my new 2014 BMW 5 series yesterday, I am writing to tell you just how satisfied I am with the entire process. Because I knew the exact car I wanted, it all came down to price for me. Before deciding to get the car through Steve Lerner at Richmond BMW, I searched the inventory and pricing of 35 BMW dealerships within a 500 mile radius throughout the states of North Carolina, South Carolina, Virginia, Georgia, Kentucky, and Maryland. I even went back to the BMW dealership in New York where I acquired my last nine (9) BMW’s and nobody even came close to the price Steve Lerner at Richmond BMW gave me. Even other local BMW dealerships in Virginia couldn't be competitive or match the price he gave me for the same car with the exact same options! Not only did I assure myself I was getting the lowest price (by far) but I was amazed and pleasantly surprised by the high degree of professional service that I received when I came to turn in my old car and take delivery of my brand new BMW. The entire process was smooth, easy, and painless with no surprises. Everything Steve Lerner at Richmond BMW represented beforehand was made a reality when I arrived. After driving 4.5 hours from North Carolina, you and your staff had me in and out in no time. It was well worth the nine (9) hour round trip drive to save thousands of dollars and get the car I wanted without any hassle at all. Thanks to Steve Lerner, Aaron, and Adam at Richmond BMW, I am a very satisfied customer and plan to tell all my fellow BMW owners and Lessee’s to deal with them for a great price and professional service that is so rare in the car buying experience. More