Richmond BMW

The Service Dept. was prompt in making my appointment, acquired the previously hard-to-find part and had me back on the road within a day. All personnel were unfailing was prompt in making my appointment, acquired the previously hard-to-find part and had me back on the road within a day. All personnel were unfailingly courteous and knew what they were doing. We will definitely be back More

The atmosphere is GREAT from the front to back (sales and service)!!! Stephon and Steven (sales) are GREAT to work with!!! …and Michael and Tom (service) always provide a wealth of knowledge and grand experi service)!!! Stephon and Steven (sales) are GREAT to work with!!! …and Michael and Tom (service) always provide a wealth of knowledge and grand experience!!! Huge Thank You to the TEAM at Richmond BMW West Broad Street!!! More

Brought my 2013 in for annual service and Va was both efficient and friendly; work was done in a timely manner. efficient and friendly; work was done in a timely manner. More

Appointment in time and service rep excellent Service took satisfactory time Communication excellent Professional staff took satisfactory time Communication excellent Professional staff More

Crown BMW on West Broad St in Richmond is my go to for anything BMW. I don’t trust anyone else to service our cars and Mike Stevens is the best Service Advisor. It is very comforting to trust his advice w anything BMW. I don’t trust anyone else to service our cars and Mike Stevens is the best Service Advisor. It is very comforting to trust his advice without any reservations. They keep them running in tip top shape. More

Steven Lerner is a phenomenal salesman and I wouldn’t even call him a salesman but more like a wise Uncle who everyone loves! He was very efficient and transparent start to finish! And even went out his even call him a salesman but more like a wise Uncle who everyone loves! He was very efficient and transparent start to finish! And even went out his way to pick me up and make sure I had a way to pick the car up! He also dropped some gems like the wise uncle I mentioned before! Beyond Steven his sales manager Hugh Okoye was also great overall great experience I would definitely recommend even if not buying a BWM. More

This dealership truly provided the most incredible experience in my quest for my dream car! From the very beginning, Martin Wahba was by my side, guiding me every step of the way until we hit the road experience in my quest for my dream car! From the very beginning, Martin Wahba was by my side, guiding me every step of the way until we hit the road. His enthusiasm and support were unmatched, and he even followed up afterward to check in on how much I was loving my new ride! What an unforgettable journey! More

Both the sales person and today a young gentleman helps me navigate , for me, big problems in connecting to BMW with apple car play… me navigate , for me, big problems in connecting to BMW with apple car play… More

Five stars for the service center for sure! The communication from Josh was excellent and my car was ready when I expected it to be. My car was part of a recall and I was made aware of other ne The communication from Josh was excellent and my car was ready when I expected it to be. My car was part of a recall and I was made aware of other needed repairs/service. The additional work was fairly priced and there was no pressure to have this work completed. BMW corporation on the other hand was a complete disappointment. The recall letter indicated that if my car was having certain issues it should not bet driven to the service center and BMW would provide a tow.....After three days of run around on the phone with three different departments I gave up on the promised tow service. Shame on you BMW! If you are not going to provide this to all owners it should be stated in the recall notice. More