Richmond BMW

Amazing Price and Customer Service on a new BMW! After picking up my new 2014 BMW 5 series yesterday, I am writing to tell you just how satisfied I am with the entire process. Because I knew the After picking up my new 2014 BMW 5 series yesterday, I am writing to tell you just how satisfied I am with the entire process. Because I knew the exact car I wanted, it all came down to price for me. Before deciding to get the car through Steve Lerner at Richmond BMW, I searched the inventory and pricing of 35 BMW dealerships within a 500 mile radius throughout the states of North Carolina, South Carolina, Virginia, Georgia, Kentucky, and Maryland. I even went back to the BMW dealership in New York where I acquired my last nine (9) BMW’s and nobody even came close to the price Steve Lerner at Richmond BMW gave me. Even other local BMW dealerships in Virginia couldn't be competitive or match the price he gave me for the same car with the exact same options! Not only did I assure myself I was getting the lowest price (by far) but I was amazed and pleasantly surprised by the high degree of professional service that I received when I came to turn in my old car and take delivery of my brand new BMW. The entire process was smooth, easy, and painless with no surprises. Everything Steve Lerner at Richmond BMW represented beforehand was made a reality when I arrived. After driving 4.5 hours from North Carolina, you and your staff had me in and out in no time. It was well worth the nine (9) hour round trip drive to save thousands of dollars and get the car I wanted without any hassle at all. Thanks to Steve Lerner, Aaron, and Adam at Richmond BMW, I am a very satisfied customer and plan to tell all my fellow BMW owners and Lessee’s to deal with them for a great price and professional service that is so rare in the car buying experience. More

Richmond BMW! Our experience at Richmond BMW exceeded expectations. As a first time BMW owner the experience, product knowledge, and patience of sales representativ Our experience at Richmond BMW exceeded expectations. As a first time BMW owner the experience, product knowledge, and patience of sales representative Steve Lerner, enabled us to make an informed decision to purchase a new vehicle. The hassle free and transparent approach of Richmond BMW allowed us to make a decision without any pressure. The entire team was able to provide assistance throughout the process and showed they are a cohesive team to benefit the customer. The financial process, which can be frustrating, was very clear and concise on the details. We recommend Richmond BMW. More

Straight Up All of the employees at Richmond BMW were friendly, enthusiastic, and always presented a smile. The price of the car was extremely fair compared to ot All of the employees at Richmond BMW were friendly, enthusiastic, and always presented a smile. The price of the car was extremely fair compared to other similar vehicles I researched. My only complaint, and not much of one really, was that the interior was not cleaned up quite as much as I had hoped. Just a few spots with chipped paint, that is to be expected on an 8 year old car, so I am in no way disappointed. More

Super Center I would like to let anyone know who is looking to by a car over the internet use this Team. I found my Mini on-line called got accurate information a I would like to let anyone know who is looking to by a car over the internet use this Team. I found my Mini on-line called got accurate information and pricing right up from. All paper work to bring my little rocket car to Orlando, Florida was completed by use of FEDEX and the car arrived with in a short couple of days after the paperwork was done. Steve and Joey were superb at service and working through the deal on the phone and I was very comfortable in purchasing this fine automobile. I highly recommend this Team again and I am so happy with my little super car. Thanks Steve and Joey. More

Most professional, fun (yes, fun!) car purchase I do not usually enjoy buying cars, but Anja and Young made the experience not just tolerable but pleasant and enjoyable. The product is everything I I do not usually enjoy buying cars, but Anja and Young made the experience not just tolerable but pleasant and enjoyable. The product is everything I expected, timely delivered, with professional but friendly service. More

Great service Who finds a car over the internet, signs paperwork, writes a check, shakes hands, and closes a deal before getting behind the wheel? Sounds strange, b Who finds a car over the internet, signs paperwork, writes a check, shakes hands, and closes a deal before getting behind the wheel? Sounds strange, but that's exactly what I did. I trust the people at Richmond BMW that much. Elizabeth was our salesperson. She was very knowledgeable about the car we were buying, and gave excellent service. I have already recommended this dealership and Elizabeth to my friends, and will continue to do so. Matt, the General Manager was very fair with us and you can tell he loves what he does. I very much enjoyed working with him as well. Joey was very nice and did an excellent job of explaining all the options during the finance part of the deal. I really liked how everyone congratulated me on the purchase. We talked with Josh briefly in service, and he was very nice. This is our 10th BMW, and it will certainly not be our last! I am very loyal to the brand, and can honestly say I've never had a problem! It has only been a few days and I have already gotten several complements from strangers. On a side note, I left my iPod/iPhone adapter in the BMW that I traded. By the time I realized it, it had been sold. Elizabeth was nice enough to give me a replacement to put in my new car. She did not have to, so I really appreciate it. I have fallen in love with my new car. I will definitely return to Richmond BMW for service and future car purchases. Great service, great certified car, super low mileage, and perfect condition! Very happy customer here! Thank you Richmond BMW! More

I recently purchased a 2012 BMW 535i - CPO. I had been working with Steve Lerner for a few months trying to find a very specific car. (535 M sport, Bk interior...) Steve was very patient and professional working with Steve Lerner for a few months trying to find a very specific car. (535 M sport, Bk interior...) Steve was very patient and professional trying to find a good match. He called me as soon as the perfect car became available. The process was very smooth and painless. Joey Harris processed the paper work and I was on the road in no time. I would highly recommend Steve and the team at Richmond BMW/Mini on West Broad. More