Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond BMW
Richmond, VA
1,323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,323 reviews
February 25, 2014
Our experience with BMW, especially Steve Lerner made us to write this post. Our journey started with Audi followed by BMW. As we are so conservative when it comes to buy something like car, we almost check to write this post. Our journey started with Audi followed by BMW. As we are so conservative when it comes to buy something like car, we almost checked all dealers at Audi and BMW level such as Mercedes and Lexus. After meeting other sales persons and their vehicles, we found one care in each dealership that met our need but the only thing brought us back to BMW was just Steve Lerner. We can't say enough how his professionalism helped us to choose BMW. Compare to other sales persons, he is incredibly erudite, patient,helpful, responsible, and consumer friendly. We should also say other staff at Richmond BMW treated us with highest courtesy. We will surely recommend Richmond BMW to our friends and family. More
by agonist2001
Employees Worked With
Steve Lerner
February 19, 2014
I had an awesome experience! Long story short I took my bmw to the dealership for repair, i worked directly with Kyle Bishop who is an awesome service advisor, this guy is extremely helpful and sincere, ju bmw to the dealership for repair, i worked directly with Kyle Bishop who is an awesome service advisor, this guy is extremely helpful and sincere, just fyi Kyle goes beyond his job duties as an advisor made me feel real comfortable with the service of this dealership. So based on all of my experiences there Kyle is the man! To get back to the story, i took it in for repair and Kyle approached me with the diagnoses and cost estimate, too much to consider dishing out for repair. So i thought to myself im tired of putting more money in a car thats not even worth it, so while sitting with the sales advisor Ms. Rosetta Dudley all morning I decided to look into trading in for a new car. Now Ms. Rosetta is a blessing sent from God himself, I didnt see a sales associate I saw a friend that was there in my time of need. Rosetta took her precious time to help me choose a new car. She held my hand the entire way through the process of getting a new car, her help exceeded my expectations in every way. The professionalism of Kyle and Rosetta makes Richmond BMW the place to go for any Bmw service or advice. A+ Kyle Bishop and Rosetta Dudley More
by jamessmall640
Employees Worked With
Kyle Bishop, Rosetta Dudley
February 17, 2014
I recently purchased a Toyota Corolla at this dealership! I love the non hassle approach that the dealership has. Rosetta made me feel very comfortable the moment I stepped in the dealership. She was very kn I love the non hassle approach that the dealership has. Rosetta made me feel very comfortable the moment I stepped in the dealership. She was very knowledgeable about the vehicle that I was interested in. She followed up with me, and made sure that I had everything that I needed. Please contact Rosetta if you're interested in purchasing a car from Richmond BMW More
by efiaatkins
Employees Worked With
Daniel Weinberger, Rosetta Dudley
February 17, 2014
Anton Kulay was extremely helpful and knowledgeable as well as considerate! I hope he is still there when I return in a few years for my new BMW. Everyone I worked with was very professional and helpful. well as considerate! I hope he is still there when I return in a few years for my new BMW. Everyone I worked with was very professional and helpful. Great group!! More
by kellymarcus
Employees Worked With
Anton Kulay, Daniel Weinberger, Dmitriy Shapovalov
February 17, 2014
Let me start out by saying this was my first car buying experience ever, and I never imagined it would go as smoothly and stress-free as it did! I went into this with stereotypes in my head as to how buyi experience ever, and I never imagined it would go as smoothly and stress-free as it did! I went into this with stereotypes in my head as to how buying a car from a dealership would go and they completely blew me away. I had the pleasure of working with Drew and Adam and they were fantastic! Both were very knowledgeable and understanding of my situation and needs and I drove off the lot with a better deal than I ever thought possible. Drew was very upfront with me from the beginning and was far from your typical pushy car salesman. Quite the opposite, he was very pleasant and informative and wanted to see that I go the best deal for my dollar which I appreciated immensely. I will and have highly recommended Drew, Adam and the rest of the Crown Mini of Richmond team! Thank you for making my first ever car buying experience amazing, I look forward to being a repeat customer in the future! Cheers! More
by kjones757
February 12, 2014
I found a great deal on a 2012 Hyundai Santa Fe on Cars.com, being sold by Richmond BMW on Broad Street. Even though it wasn't a BMW, the sales staff was kind and treated me with respect and offered Cars.com, being sold by Richmond BMW on Broad Street. Even though it wasn't a BMW, the sales staff was kind and treated me with respect and offered me coffee (Starbucks) and water while I was going through the purchase process. Jack was very helpful in the process and even figured out how much of the Hyundai warranty would transfer to me. Even though I chose not to trade in my vehicle (I don't mind selling it on my own), Dmitriy was very nice and helpful in appraising my old car for a possible deal. The atmosphere at the BMW dealership is classy, but kind, and they know their stuff. They are very good at what they do, and I would love to do business with them again in the future. More
by dan21man
Employees Worked With
Dmitriy Shapovalov, Jack Morgan
February 09, 2014
This place is great I been lookin for a dodge ram for quite some time and these guys made it happen at a great price and havent had a single problem so far after 400-500 miles of driving it I highly reco quite some time and these guys made it happen at a great price and havent had a single problem so far after 400-500 miles of driving it I highly recommend very nice and willing to work with you I traveled about three hours and I would do it again if I decide to buy another vehicle in the future thanks to all that had a part in my sale sincerely, aj kendrick More
by ajkendrick1
Employees Worked With
steven Lerner, Steve Lerner, Paul Baldwin
February 06, 2014
This was by far the best car buying experience I've ever had! Anja was amazing to work with! She was up front about everything no surprises and sincerely interested in what I wanted in a car long ter ever had! Anja was amazing to work with! She was up front about everything no surprises and sincerely interested in what I wanted in a car long term. She took her time with me when I showed up without and appointment, she was informative, pleasant, and professional (not pushy!!). It struck me how different she was from any other car salesperson I had experienced in the past, relaxed/casual environment. Lastly, the amount of time she spent going over all of the wonderful amentities of the car even synced my i-phone/contacts! Now that's service and I'm loving my new mini!!!! More
by dlafemina
Employees Worked With
Adam - Finance Guy, Anja Heyne
February 05, 2014
Charles, Paul, Adam, and Mike all "went beyond the call of duty". In this age when retail service is very impersonal, they really stood. They seemed like they sincerely cared about our business. call of duty". In this age when retail service is very impersonal, they really stood. They seemed like they sincerely cared about our business. More
by ConnellBlankenbeckler
Employees Worked With
Adam Herbert, Charles Armstrong, Mike Jewell, Paul Baldwin
February 04, 2014
I went to the dealership to inquire about about a 750li I had seen online. My client advisor was Charles Armstrong; he was very knowledgeable, and courteous to my sister who was there for the journey. I left had seen online. My client advisor was Charles Armstrong; he was very knowledgeable, and courteous to my sister who was there for the journey. I left with the car and a great experience. I would recommend this dealership to anyone looking to purchase. Nothing but great remarks over here! More
by MasterofArts
Employees Worked With
Charles , Charles Armstrong
