Richmond BMW

Sales staff are wonderful- thoughtful, helpful, knowledgeable and pleasant yo work with. However, the process from sale to financing is slow, inefficient and tedious. knowledgeable and pleasant yo work with. However, the process from sale to financing is slow, inefficient and tedious. More

The dealership was nice. I left messages yesterday for the sales manager and still haven't received a return call. I left messages yesterday for the sales manager and still haven't received a return call. More

Wonderful customer service BTW - this is extremely ridiculous that I have to write 15 words. ridiculous that I have to write 15 words. More

Very attentive service. Listened to my needs. Quickly sold the car without a lot of hassle. Listened to my needs. Quickly sold the car without a lot of hassle. More

Salesman was very polite and professional. He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of n He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of next day. Unfortunately we had to call several times to inquire what time the car would be delivered. Delay was longer than expected for a driver to deliver the car to our home. More

Excellent customer service. - staff is friendly, responsive. Very prompt and organized with their service- no unexpected delays. - staff is friendly, responsive. Very prompt and organized with their service- no unexpected delays. More

Excellent customer service. My service work was completed in a timely manner. The service advisor, Joshua Fogg, made sure that I was aware that he was available if I had any q My service work was completed in a timely manner. The service advisor, Joshua Fogg, made sure that I was aware that he was available if I had any questions. More

I dropped the car off after hours and they contacted me about any issues found. I then ok some to be corrected and passed on some. It was ready in a few hours after that. about any issues found. I then ok some to be corrected and passed on some. It was ready in a few hours after that. More

Marten was professional and very knowledgeable. The best experience I have ever had buying a car The best experience I have ever had buying a car More

Steven Lerner is a great salesman. He made the car buying process much easier than expected. He made the car buying process much easier than expected. More