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Richmond BMW
Richmond, VA
1,323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,323 reviews
January 10, 2013
We drove 2 hours to purchase a used car from Richmond BMW. Our car buying experiences in the past had been so stressful and lengthy from all the worthless haggling. Steve Lerner made the process so eas BMW. Our car buying experiences in the past had been so stressful and lengthy from all the worthless haggling. Steve Lerner made the process so easy and hassle-free and there was NO haggling. He and the staff at Richmond BMW were straight-forward and honest. Steve is excellent and made the drive completely worth it! We definitely recommend buying your next car from Richmond BMW, even if it's a little out of the way. More
by ssbeachveg
Employees Worked With
Steve Lerner
January 06, 2013
Paul Baldwin was our salesman and he was always tentative to our questions, never pushy, and made our buying experience pleasurable. We built our mini countryman with no problems and love the car. I will c to our questions, never pushy, and made our buying experience pleasurable. We built our mini countryman with no problems and love the car. I will come again to buy from Paul Baldwin. He was the BEST! This was our third car that we bought from Crown Richmond BMW/Mini and I will continue to recommend it to family, and friends. Young Choe was always professional, friendly, and attentive.......Dan Weinberger very informative and professional explaining important info, all never pushy...all professionl. A good, fun experience. Thank You Crown Richmond BMW/Mini.. Thank You Paul. More
by Angela Pingel
Employees Worked With
Paul Baldwin, Daniel Weinberger, Young Choe
January 06, 2013
Exceptional service from Deangelo & the entire team. Well worth the drive from DC! This is the 2nd car I've bought from Richmond BMW & plan to keep doing business with them. Thank you! Well worth the drive from DC! This is the 2nd car I've bought from Richmond BMW & plan to keep doing business with them. Thank you! More
by KellieMTIS
Employees Worked With
DeAngelo Wilson
January 03, 2013
I found my X 3 on the web. I live in NY. I bought the I found my X 3 on the web. I live in NY. I bought the car sight unseen.I own three other high end cars. Steve Learner and Daniel Weinberger made the I found my X 3 on the web. I live in NY. I bought the car sight unseen.I own three other high end cars. Steve Learner and Daniel Weinberger made the experience so easy.Everything was done by phone and the documents were overnighted to me. I have a cousin in Richmond that picked up the car for me. I will only buy my next cars from this dealership. They are true gentlemen. More
by qtipskull
Employees Worked With
Steve Lerner, Daniel Weinberger
January 01, 2013
I have been a return customer of Richmond BMW for over 18 years now, leasing and buying BMW's with them for the sole reason of the customer service excellence that Richmond BMW gives to everyone that walks i years now, leasing and buying BMW's with them for the sole reason of the customer service excellence that Richmond BMW gives to everyone that walks into their store. Whether it is in the service or sales department, the employees are friendly, honest, trustworthy, and a pleasure to work with. I believe thhey are the best in town! More
by Danielle.f.leonard
Employees Worked With
Anton Kulay, Dmitriy Shapovalov
December 31, 2012
Great service. Got the exact car I wanted in a timely manner. Kept me well informed through the entire process. Steve was knowledgeable, thorough, and courteous. manner. Kept me well informed through the entire process. Steve was knowledgeable, thorough, and courteous. More
by DanStoddard
Employees Worked With
Steve Lerner
December 30, 2012
Overall, we are very happy with our our recent purchase of a 2012 BWM X5 at Richmond BW. The pricing was excellent and I appreciate the transparency of their trade in value process. They also went above of a 2012 BWM X5 at Richmond BW. The pricing was excellent and I appreciate the transparency of their trade in value process. They also went above and beyond to make sure I could drive the new car home the day I arrived since I came from 3 hours away. We love the new car - thanks! More
by dbergman
Employees Worked With
DeAngelo Wilson, Dmitriy Shapovalov
December 29, 2012
Anton was very friendly and professional. He went the extra mile to help me make a decision on the car that suited my needs. In addition, the no haggle pricing was a breath of fresh air. Highly recommend extra mile to help me make a decision on the car that suited my needs. In addition, the no haggle pricing was a breath of fresh air. Highly recommend this dealership. More
by vet6666
Employees Worked With
Anton Kulay
December 29, 2012
I had a really great experience at the Crown BMW Richmond dealership. Steve was a really great person to work with when buying my first car. Everyone at the dealership was professional and knowledgeable but dealership. Steve was a really great person to work with when buying my first car. Everyone at the dealership was professional and knowledgeable but Steve made the whole process a good experience overall. He was never pushy and really took time to make sure that I knew all of the features of the car before I left. I would definitely recommend this dealership and Steve in particular to my friends and family and I hope to come back and buy my next car from him in the future. More
by carolinamini
Employees Worked With
Steve Lerner
December 28, 2012
Steve is the best I've had the pleasure to work with. He is knowledgable, friendly and engaging. He seeks to serve, not sell. That was key to my choosing to buy an X5 from Richmond BMW. He is a great list is knowledgable, friendly and engaging. He seeks to serve, not sell. That was key to my choosing to buy an X5 from Richmond BMW. He is a great listener and easy-going guide. What put his service over the top were the lengths he went to as he worked to deliver on the expectations for the timing of my vehicle delivery. He navigated transportation mix-ups and a snowstorm to get it there when he promised to have it. Once I arrived, he had it set and ready to go for one of the most pleasant and seamless transactions I have experienced. Thank you, Steve!!! Jen C. More
by JDPC12345678
Employees Worked With
Steve Lerner
