Richmond Ford Lincoln

I recently had the pleasure of purchasing a vehicle from Richmond Ford Lincoln Dealer in Richmond, Virginia, and I must say, my experience with Salesman Will and Sales Manager Jazz was nothing short of exce Richmond Ford Lincoln Dealer in Richmond, Virginia, and I must say, my experience with Salesman Will and Sales Manager Jazz was nothing short of exceptional. From the moment I walked on the lot, their professionalism and dedication to customer satisfaction were evident. Will's knowledge of the vehicles on the lot was impressive. He patiently listened to my requirements and preferences, offering valuable insights and recommendations without any hint of pressure. His approach was refreshingly transparent, and he took the time to ensure that I found the perfect vehicle to suit my needs. Jazz, the Sales Manager, was equally impressive. He went above and beyond to ensure that I was completely satisfied with my purchase. He addressed any concerns I had with promptness and efficiency, demonstrating a genuine commitment to ensuring a seamless buying experience. Together, Will and Jazz exemplified the epitome of excellent customer service. Their professionalism, integrity, and dedication to their craft were truly commendable. They worked tirelessly to make sure I was happy with my decision, and I can confidently say that they succeeded. Thanks to Will and Jazz, I am now the proud owner of a 2024 Lincoln Nautilus that exceeds my expectations. I highly recommend Richmond Ford Lincoln Dealer to anyone in the market for a new or used vehicle. With professionals like Will and Jazz on their team, you can trust that you'll receive top-notch service and find the perfect car for your needs. More

Their mobile service program is as good as it gets. Quality of workmanship is excellent and the prices are reasonable. They are also On time. Quality of workmanship is excellent and the prices are reasonable. They are also On time. More

I purchased a 2017 f150 had several issues. My salesman Benjamin Ainsa and Mr Singh along with Mr Jeff Dowdy in service got my issues corrected. Great service of which I'm truly grateful. Thank My salesman Benjamin Ainsa and Mr Singh along with Mr Jeff Dowdy in service got my issues corrected. Great service of which I'm truly grateful. Thanks for quick attention and very professional attitude. Pleasure doing business with you. Thanks Ronald O'Shields. More

A great team. They made the whole buying experience easy and friendly. I highly recommend them for anyone seeking a new or used car. They made the whole buying experience easy and friendly. I highly recommend them for anyone seeking a new or used car. More

@Ford Called yesterday to schedule 1st maintenance on my New/Used Ford. The appointment scheduler insisted there wasn’t anymore appointments sooner bc she didn’t want to reenter my information to check anot New/Used Ford. The appointment scheduler insisted there wasn’t anymore appointments sooner bc she didn’t want to reenter my information to check another location. Called back same issue❌#Lazyemployeesarebadforanycompany More

Pleasure to work with Marco. Three service body F250s were negotiated on Monday and ready for pickup on Friday. Easy transaction. Three service body F250s were negotiated on Monday and ready for pickup on Friday. Easy transaction. More

We had a blast with our vehicle experience with such beautiful lady like Carmen McDonald she made this experiance amazing..thank you so much for the warm welcome and the hospitality and amazing treatmen beautiful lady like Carmen McDonald she made this experiance amazing..thank you so much for the warm welcome and the hospitality and amazing treatment. Sincerely Hazim& Abrar More

Great at working with you! Will recommend anybody to go there for a new vehicle Will recommend anybody to go there for a new vehicle More

We placed our order for the Maverick in October 2021. Shaakir Seedat contacted us shortly after and guided us through the process and the long wait for production. He maintained contact and updated us th Shaakir Seedat contacted us shortly after and guided us through the process and the long wait for production. He maintained contact and updated us throughout the yearlong wait. We were finally able to purchase the vehicle last month. He helped us through the financing, a couple of after-market purchases, and our initial use of the Ford Pass app. He's been remarkably patient, excellent with follow-ups, and made the experience immensely satisfying. Thank you, Shaakir and to the rest of the Richmond Ford family. More

My wife and I scheduled a test drive of a 2018 Subaru Outback on Labor day. We were contacted multiple times via text, call and email to confirm the appointment with Carmen. When we arrived we were met b Outback on Labor day. We were contacted multiple times via text, call and email to confirm the appointment with Carmen. When we arrived we were met by Carmen, who was very knowledgeable about the Subaru. We noticed during the test drive that the touch screen audio system was not working properly. We were promised that it would be looked at and the car would be detailed before we took it home, if we decided to purchase the vehicle. Which we did! The buying process was enjoyable, we had a nice time meeting with Carmen and Mike, our assigned financial advisor. We had not yet officially purchased the vehicle, because we had forgotten our check book. We were told we could come back up next day with the check for the down payment. So at this point we assumed we would not be taking the vehicle home with us same day, which we were totally prepared for. Dealer plates were put on the vehicle and we were handed the keys. It rubbed us the wrong way, like they were pushing the car onto us, which they were. I will also take this time to mention, we purchased a warranty as well, because the car was being sold "as is." The vehicle was not detailed and the audio issue fell through the cracks. I went back up to the dealership the next day with the check, as promised. To find out that some of the paperwork I had originally signed was incorrect. It had all of the wrong information about the vehicle, even stated that it was a 2022, instead of the 2018 it was. No biggie really, I signed the new forms without question. I then brought up the radio issue once more, that's when they sent me over to the service department. I then scheduled an appointment to have it dropped off at the Subaru dealership today, 2 weeks later. Brought the car home one day after purchase, went to go to work the next morning, it wouldn't start. Richmond Ford paid to have it towed to the dealership, and I waited all day without an update as to what was going on. After multiple attempts to make contact, I was finally able to get through to someone in the service department. This person had no idea what was going on with my vehicle. Couldn't even tell me if it had been received, whether it was sent to Subaru, nothing! This making me nervous, I asked to speak to a supervisor. This is when I was put in contact with Jason, who told me they had in fact received the vehicle and would be looking at the next morning. I was not planning to have to leave the vehicle there multiple days. Jason called me early the next morning, even though he stated they were able to look at it later the previous evening. The issue was diagnosed and the parts ordered, with no estimation of when the parts would arrive, or when it would be repaired. At first they were not planning to cover a loaner vehicle, but I put my foot down and they reluctantly agreed. I was dropped off at the dealership the following Monday to pick up the loaner vehicle. I was not told that I would be taking a ride halfway across town to pick it up. The Subaru was repaired and ready for pick up Friday. When I picked it up, I confirmed the standing appointment I had with Subaru the following Monday. Even asked them if it would make more sense for me to just keep the loaner until all of the issues were fixed. Jason told me they didn't want to cover the cost of the loaner for 2 more days, so I needed to take the vehicle with me and drop it off at Subaru Monday. When I get to Subaru today, I did not have a scheduled appointment. They were simply told I would be bringing it by at some point. They ran the diagnostics on the audio issue and found it had been replaced 3 times prior by previous owners, and this was a known issue that Richmond Ford would have known about before selling the vehicle. Richmond Ford dropping the ball once and once again. If you want an easy buying experience, sure, I'd recommend doing business with them. Seems there only goal is to get you out of the building with the vehicle, wait until after the 72 hour exchange policy window to call you back, then miss on every customer service aspect after that. I personally, will never be doing business with them ever again. More