Richmond Ford Lincoln

WONDERFUL MANAGER WHO HEADS UP THE COLLISION CENTER!!!! I have used the "collision" center at Richmond Ford Lincoln several times now. The staff people are all very friendly and helpful The advisors that I have used the "collision" center at Richmond Ford Lincoln several times now. The staff people are all very friendly and helpful The advisors that I have used (including Dan Callahan) are very knowledgable and always on-top of things to help you very quickly. I am writing this very positive review because I always walk away from Richmond Ford Lincoln with a big smile...mostly because of Mr. Chris Jones who is an EXCELLENT MANAGER there! Chirs is wonderful! He is: (1) a very good listener, (2) very professional yet sincerely friendly, (3) extremely knowledgeable about cars and car parts and workings, (4) knows how to personally handle car issues, (5) always willing to help you personally, (6) will definitely go out of his way to help you, and (7) always makes sure you are happy with your experience at Ford!!! Chris is not related to me, but I almost feel like I am working with my brother (I actually do have a brother named Chris Jones!). Whatever your needs for parts, collision, or repair issues, Chris makes you feel that Ford will handle your situation with the utmost care and concern. He always makes sure that you get your car back in as a quick of a turn-around as is possible and considerately lets you know what to expect. There are never any "surprises." I have had Chris help me with both some minor cosmetic repairs as well as some collision damage. Chris always gives you his full attention. I have never felt rushed and have never felt like just a "number." Ford, you have a super wonderful employee at the helm of your collision and repair center at Richmond Ford Lincoln!!! Chris THANK YOU for doing such an excellent job with what you do!!!! ...and always making sure I am a totally happy customer --which I always am!!!! :) I will always return to you for my future car-repair/collision/damage needs! More

Getting it done!! I bought a 2014 Mustang and there were a few issues that had me concerned. Richmond Ford took care of all them. The car looks great and I'm 100% satis I bought a 2014 Mustang and there were a few issues that had me concerned. Richmond Ford took care of all them. The car looks great and I'm 100% satisfied with everything they did. I'm very impressed and would definitely do business with them in the future and with total confidence. More

Collision repair Due to an accident, I had to have both drivers side doors replaced on my Lincoln MKX. Richmond Ford did a fabulous job - the paint was perfectly blen Due to an accident, I had to have both drivers side doors replaced on my Lincoln MKX. Richmond Ford did a fabulous job - the paint was perfectly blended and the repairs returned my car to exactly as it was before the accident. Their representative was very responsive and kept me informed all along the way. Will absolutely use them again! More

Im looking forward working with Chase! He is very quick with his responses. Also, knowledgeable about the first work truck that I need, that's in my price range! with his responses. Also, knowledgeable about the first work truck that I need, that's in my price range! More

Very informative. All questions answered to the fullest of their ability. Respectful and good mannerism. Kept in touch through entire sales process. Overall great experience! of their ability. Respectful and good mannerism. Kept in touch through entire sales process. Overall great experience! More

Jazz is the best salesperson I've ever dealt with Great experience. Jazz was always upbeat and interested in being sure we got the best deal on the best vehicle for our needs, patiently working throug Great experience. Jazz was always upbeat and interested in being sure we got the best deal on the best vehicle for our needs, patiently working through several models and trim levels over multiple visits. More

Kevin was an amazing sales person Kevin Thank you so much for the ultimate positive buying experience. He made every effort to make myself and my husband happy. We found out that a car Kevin Thank you so much for the ultimate positive buying experience. He made every effort to make myself and my husband happy. We found out that a car I wanted to purchase had a manufacturing defect, thank goodness it was before I bought this car. He researched where he could find me an exact match even down to the color we wanted. Financing was a little bit more strenuous. I wish they could take the time to explain things a little more so that we could understand the warranties a little more. I just felt like paperwork was being shoved in my face, going sign here, sign here and here. More

Kevin Chillin made our experience awesome We just purchased a Ford F150. Thanks to Kevin Chillin we found our dream truck! He listened and helped us through the process and we would recommend We just purchased a Ford F150. Thanks to Kevin Chillin we found our dream truck! He listened and helped us through the process and we would recommend him highly! Great Guy! Also thank you to Jasmeet and Christ and Justin. It was great to have such a warm welcome from all and made to feel at home! Sincerely Rick and Tammy Delafosse More

Easy and fun Had a wonderful time, great experience with everyone at the dealer ship. Not pushy at all and everyone was personable and eager to make us happy with Had a wonderful time, great experience with everyone at the dealer ship. Not pushy at all and everyone was personable and eager to make us happy with our new purchase. More