Richmond Ford Lincoln

In September 2012 my wife and I were looking to change our vehicles so we headed to Sheehy Ford Ashland. We did not have a good experience after purchasing my wife's car so I was NOT going to purchase min our vehicles so we headed to Sheehy Ford Ashland. We did not have a good experience after purchasing my wife's car so I was NOT going to purchase mine there. We had a horrible experience and felt like we had been taken advantage of with shrewd sales tactics. So I went to Richmond Ford and met Jason Tucker, my sales person. His superior level of product knowledge and kind spirit made the start of the sale process very comfortable. He is a straight shooter. He offers his expertise to make sure you purchase the vehicle that is right for your needs with the accessories you are seeking, and affordable. Throughout the sale process my wife continually said "boy, I wasn't told that at Sheehy" or "that's not what my salesperson told me at Sheehy" and I would say to her "That's why I'm at Richmond Ford and NOT Sheehy! My wife was so impressed with the deal I received with my F-150 XLT and the professional way Jason Tucker treated us, she begged Jason to help her get out of her brand new Focus Titanium she had just purchased from Sheehy and sell her one of his cars. So he did! Once you purchase your vehicle Jason will sit in the vehicle with you and not let you leave the lot until you are comfortable and familiar with the vehicle. He remains available to you during the time you own it. Richmond Ford also has a great program where they invite all new car owners to a get to know Richmond Ford evening. They feed you and introduce you to all their managers of each department and by the end of the night you are very familiar who to contact when you need help. Recently, I was in an accident and my F-150 is a total loss. I had the truck towed to Richmond Ford. Chris Jones, Manager of the collision dept was a super help to us. He contacted the insurance adjuster and worked with him giving him access to our vehicle and keeping me informed step by step as to what was going on. As soon as we were informed the truck was a total loss, we called Mike Serpico and Jason Tucker to help us get into a new vehicle. Jason and Mike were not only concerned about making a sale but were truly concern for me because of my injuries and our financial situation. I must say that Jason worked with his managers to get us the financing we needed at the rate we requested and along with Yvette Crews and Mike Serpico we were able to close the deal. We would never think of buying a Ford from any other dealership. Richmond Ford does NOT practice shrewd sales tactics, nor do they treat you as if it's an honor to allow us to purchase from them. They appreciate their customers and treat you that way. If you are in the market for a FORD we can without hesitation recommend Jason Tucker and Richmond Ford! More

I recommend Richmond Ford Lincoln to any and everyone who are looking for not only a great deal, but an excellent experience. Phillip Noel assisted us with excellent customer service. He gave us a walk throu are looking for not only a great deal, but an excellent experience. Phillip Noel assisted us with excellent customer service. He gave us a walk through and actually assisted us with finding a automobile that we would love and fit our budget. We are so happy with our purchase and with the service we recieved. Excellent job Phil !! Excellent job Richmond Ford Lincoln!!! Will definitely purchase again!!! More

The sales staff was great and very helpful.Stepanie Riggsby followed up with every e-mail that I sent.Gary Dunn was one of the best if not the best salesman that we have encountered wether buying a new Riggsby followed up with every e-mail that I sent.Gary Dunn was one of the best if not the best salesman that we have encountered wether buying a new vehicle or any other product that we have bought. Gary made sure that we got the vehicle that we we wanted for a great price and made us feel like family and not just another customer.Richmond Ford should keep Gary around for a long time,we will be back to see him for future purchases. More

This was one of those "so blown away, I could go on for years" type of experiences, but I will try to be brief. Jose, Chris "the Wiz", Darrick and Mark...you have made me one of the most happiest peopl for years" type of experiences, but I will try to be brief. Jose, Chris "the Wiz", Darrick and Mark...you have made me one of the most happiest people by not only getting me into my dream car but making it so pleasurable and stress-free. Jose was extremely knowledgeable about my new car and very down to earth and not pushy at all, he just honestly wanted to help me get what I wanted and he definitely did. I couldn't be happier to have worked with him. Chris helped me tremendously, I as a new graduate after being a student for 8 years, he helped me get into my first New car and is..."The Wiz"! Darrick was extremely helpful and friendly while finishing paperwork and understanding finances/terms. Mark helped us get the best care for our car, knowing what trips we like to take and knowing family planning is in the future. I felt like when I left Richmond Ford I left not only with a new car but new friends. I would never go anywhere else, and I look forward to my relationship with them!! Thanks to them all again!! More

This was by far the best car buying experience my husband and I have had, my husband and I have bought several cars from other dealerships in the past and have always experienced some kind of situation where and I have had, my husband and I have bought several cars from other dealerships in the past and have always experienced some kind of situation where we were unhappy with one thing or another, but not here and not this time, the whole experience was very stress-free and laid back, the staff was helpful and kind and very kid-friendly and very accomidating, I have always heard on the radio that Richmond Ford treats you like family and thought to myself, yeah right, but it's amazing how true that really is, and they have earned a customer for life because of it, Thank You, especially to Phil, who put his all into this deal, he is a great salesman and a very genuine great guy, and to Chris who made the financing process quick and painless! ---Katie and Josh Hodges 2014 Mustang GT More

My wife and I had a great experience buying our first new car here! Jose was extremely helpful, friendly, and informative, and everyone at the dealership made every step of the process as easy as possible. car here! Jose was extremely helpful, friendly, and informative, and everyone at the dealership made every step of the process as easy as possible. More

Lets start by saying this dealership was the most friendy, & professional people ive met & delt with in a very long time,Let me say when my sister & i came to richmond ford lincoln we were so impress friendy, & professional people ive met & delt with in a very long time,Let me say when my sister & i came to richmond ford lincoln we were so impressed by #1 this gentleman walked up to us with this huge smile on his face so nice to see when you go someplace and you are met with nice people, this gentleman that i am speaking of is michael walker.... he not only had to put up with me :) because im a very hard person to deal with when wanting a suv, lol..michael made my entire experience a great one ..& not stressful at all .did everything & more to make sure i had everything that i wanted,,always had a smile on his face ......great person really!!! not only did he make me the most happiest woman because i drove my 2013 ford explorer off that dealership.....I have been to many ford dealers before, & richmond ford lincoln was amazing !!!! pricing, trade in, ect...michael was incredible & very helpful. well my mother in law is needing a car very soon and i have already told her about my experience at richmond ford lincoln she will be buying a car here...michael always went the extra mile for me and by doing so i will always remember him..hes a wonderful intelligent man and i so much enjoyed my dealings with him..thank you micheal walker for your wonderful friendly smile and manorism it was such a pleasure ... And one more thing i would like to mention this dealerdhip was so awesome ......please anyone that would like to buy a car, truck, suv,ect you will NOT BE SORRY.they are the greatest dealership in town or anywhere!!!!.. More

The people at this dealership are the most professional, most friendly, and most willing to negotiate compared to any other dealer in the area. The service was fantastic. The part I appreciated the most was most friendly, and most willing to negotiate compared to any other dealer in the area. The service was fantastic. The part I appreciated the most was the pricing. They didn't waste my time with bogus numbers or try to cheat me out of rebates or discounts. I also want to mention that I am 23 and this was my first car buying experience. Other places didn't take me seriously or LIED about rebates. Richmond Ford Lincoln (NOT THE SISTER DEALERSHIP IN GLEN ALLEN) gave me the best trade in value for my car without even asking or knowing the other offers I was given! The real kicker is this; when the car I wanted was not at their dealership, they literally traded another unit and pulled the car I wanted from another dealership! I was beyond impressed. My advice to you is this, SEE PHIL OR AUSTIN and you will not be disappointed. More

When I first visited Richmond Ford Lincoln dealership, I was greeted by Michael Walker, who was both knowledgeable and very personable. He was incredibly helpful and continued to go the extra mile each tim was greeted by Michael Walker, who was both knowledgeable and very personable. He was incredibly helpful and continued to go the extra mile each time I met with him. Michael made the first-time purchase process very easy and comfortable. More

I had a great experience with buying my car at Richmond Ford. Michael was friendly and helpful through the entire process. I had a good idea of what I wanted when I came in and he helped me make sure I g Ford. Michael was friendly and helpful through the entire process. I had a good idea of what I wanted when I came in and he helped me make sure I got the best deal for the options that I wanted. In fact all the people that I worked with at Richmond Ford were great. I would highly recommend Michael and the Richmond Ford team! More