Richmond Ford Lincoln

We just purchased our fourth car in 10 years from Richmond Ford. We traded in one of the cars we had bought used in 2004; we still have the other two. Even though we have been very happy with Richm Richmond Ford. We traded in one of the cars we had bought used in 2004; we still have the other two. Even though we have been very happy with Richmond Ford, because we thought we could get a better price through the Costco Auto Purchase program, we thought we would go that route instead. Also, we were strongly considering switching to a Honda or Toyota. Nevertheless, for comparative purposes, we checked out the options at Richmond Ford. We never mentioned that we were expecting to go with the Costco program. Jack Conner is the reason we came back to Richmond Ford. Even though the representatives at the other dealerships were helpful and attentive, they could not hold a candle to Jack Conner and the Richmond Ford staff. First, Jack is a gentleman and knows how to treat people. He was not only gracious to me and my son, but also to the staff who worked to prepare our car. Second, Jack made us feel that he genuinely wanted to help us find a car that would make us happy. He worked hard to accomplish that, without being the least bit pushy. Third, he offered a price that was comparable to or better than the prices we were offered through the Costco program. When all else is equal, the person who is a gentleman and knows how to treat people will win out in our book! In addition, Yvette Crews, Darrick Jones, and the staff who prepared our car were all exceptional people and excellent representatives of Richmond Ford. In an age where technology is paramount, what still makes a difference to customers is being treated with respect and feeling that the organization values your business. Richmond Ford understands that, and its employees demonstrate that. Thank you, especially to Jack, for an excellent buying experience! More

This was my first purchase of a vehicle on my own, and Dmitry made it so fun and easy. He walked me through all the details of the car and made sure I was comfortable with all the features before I took i Dmitry made it so fun and easy. He walked me through all the details of the car and made sure I was comfortable with all the features before I took it home. He was never too pushy and let me make the best decision for myself. This is the second time my family has purchased a vehicle from this dealership and it's the second great experience we've had. I'll definitely be coming back for future purchases and looking for Dmitry. More

Sales: Bob Stone greeted us right after we started looking at the used cars on the lot. He was very knowledgeable about Ford products and services. He was very attentive without hovering. He listen looking at the used cars on the lot. He was very knowledgeable about Ford products and services. He was very attentive without hovering. He listened to us and was able to match out requests to an available vehicle (Silver Ingot) while honoring the internet price quoted for a different vehicle (Sterling Gray). I feel like he dealt honestly and fairly with us, as well as being very pleasant and personable. Next time I'm in the market for a new or used Ford, I hope he'll be available for the sale. Guest Services: Mark Snider was exceptionally pleasant, outgoing, and friendly. He gave a thorough review of services and convinced us of the benefit of the Auto Armour package. He then was able to schedule quick turn-around time for the required service. I feel like he would do everything in his power to resolve any issues in order to maintain customer satisfaction. Finance: Daryl Edgerton was able to find great financing terms. He worked through 2 or 3 options for payment, until we settled on the best one for us. The mix-up with the license plates was also quickly resolved and I was glad that actual plates could be assigned, instead of 30-day tags. He obviously has a lot of experience and I feel like he worked out the best value possible for us. More

I had a great experience in this dealership. Dmitry was very helpful and patient with all questions that my wife and I had. I would strongly recommend this place for people why want to buy the car. very helpful and patient with all questions that my wife and I had. I would strongly recommend this place for people why want to buy the car. More

It was a great experience and will tell all my friends and family how friendly and helpful the staff was. Kody was just great and I will go back to him and the dealership again for my car needs. and family how friendly and helpful the staff was. Kody was just great and I will go back to him and the dealership again for my car needs. More

My salesman was extremely nice and did not pressure me in My salesman was extremely nice and did not pressure me in any way. He went over all the options of my car,set up my Bluetooth and made sure I was s My salesman was extremely nice and did not pressure me in any way. He went over all the options of my car,set up my Bluetooth and made sure I was satisfied with my vehicle. I would recommend this dealership TO MY FRIENDS and coworkers. I love my ride...My overall experience was the dealership made me feel like family. I will come back for my next vehicle. More

My experience was very nice. Gary Dunn was very informative and gave us as much time as we needed. All of the employees were very friendly. informative and gave us as much time as we needed. All of the employees were very friendly. More

A family member had recently purchased an F-250 through Gary at Richmond Ford and recommended I work with the same salesman after he had such a great experience. I am happy with the recommendation. Gary wa Gary at Richmond Ford and recommended I work with the same salesman after he had such a great experience. I am happy with the recommendation. Gary was a straight forward and did not make me feel pressured to buy which always makes the experience better. I would recommend Gary and I am very happy with my F-150 purchase. More

Outstanding from start to finish. My salesperson Jose Avila was extremely professional. This was my best car buying experience. I would definitely recommend this dealership to family and friends!! Avila was extremely professional. This was my best car buying experience. I would definitely recommend this dealership to family and friends!! More

My wife and I purchased two cars, and they transferred one vehicle to another location so we could look at both cars at the same lot at same time, which was very convenient. However, it took literally 5 h one vehicle to another location so we could look at both cars at the same lot at same time, which was very convenient. However, it took literally 5 hours from the time we agreed to purchase until the time we were able to drive off the lot, which was way too long. More