Richmond Ford Lincoln

Excellent care; premium coverage package covered towing to dealership. My car was stranded at a client's house & would not start. Service was prompt, and the technician also noticed my inspection was due t to dealership. My car was stranded at a client's house & would not start. Service was prompt, and the technician also noticed my inspection was due to expire in two days, so they quickly did that service as well, saving me lots of time. More

Gary was wonderful; he spent a lot of time with us going over all the options on the Lincoln. When we called, he was always there to answer our questions. Very polite, friendly. We highly recommend Gary over all the options on the Lincoln. When we called, he was always there to answer our questions. Very polite, friendly. We highly recommend Gary as your go-to guy. Thanks so much for everything, Gary. More

Gary Dunn, conducted himself in a professional manner, he was polite and made us feel welcome and ready to do bussiness. Gary helped us in every way to get out of a bad situation and was able to help us get was polite and made us feel welcome and ready to do bussiness. Gary helped us in every way to get out of a bad situation and was able to help us get into a beatiful 2009 Ford Fussion with the affordability to keep us from struggling month to month and breaking the bank. If you care to visit or if you are shopping around for a new or used vehicle "GO BY AND SEE GARY." Thanks Agian Gerry and Annette Henderson More

We were looking for a new Ford F150 pickup truck and did a lot of homework before shopping. We knew what we wanted and what a fair price was. We had been to two other dealers in the Richmond area before v a lot of homework before shopping. We knew what we wanted and what a fair price was. We had been to two other dealers in the Richmond area before visiting Richmond Ford Lincoln. Gary Dunn was fantastic. He is really straightforward with no nonsense. We were in and out of the showroom with a new truck in no time and got a very good price on the new truck and fair value for the trade in. We were also delighted with many of the "extras" included in the deal (free oil changes, roadside service, etc). In over 40 years of shopping for vehicles we have never been more satisfied with any dealership. More

I went into the dealership just to look at the used cars as a result of an ad that the dealer ran. I was approach was good as a result I purchased a car. I was so impressed with the service that I passed as a result of an ad that the dealer ran. I was approach was good as a result I purchased a car. I was so impressed with the service that I passed out the salesmen's business cards to my friends. More

This was the first time I bought a vehicle from Richmond Ford Lincoln. I was looking for a white Hybrid Fusion and Gary found the car I wanted with all of the extras. Everyone that I dealt with at the deale Ford Lincoln. I was looking for a white Hybrid Fusion and Gary found the car I wanted with all of the extras. Everyone that I dealt with at the dealership was very nice and down to earth. Gary and Yvette worked up a great deal for me including a great price for my trade-in. I would definitely buy another car from Gary. More

We have dealt with Richmond Ford for many years and have always been pleased with the service department and the courteous treatment they have given us. This shopping trip was no exception. Gary, our sale always been pleased with the service department and the courteous treatment they have given us. This shopping trip was no exception. Gary, our salesman, is the most patient person I have ever met. He showed us several different vehicles and let us drive 6 of them. He questioned us concerning the use of the vehicle and gave us his opinion of which would be a better fit for us. He did NOT play the salesman/customer game with us and was able to get us a good price on the car we wanted and an excellent trade-in on our old vehicle. We would definately buy from him again. Yvette, the manager of Richmond Ford Lincoln Mercury, was a big factor in helping us make up our mind on which car to purchase. With Ford, there are so many great vehicles that it is difficult to decide which to get. Comfort, economy, technology... we got it all in a Fusion Hybrid. More

Was told by salesman and guest services that there was 6 months free serious radio, but after the deal was made and got home couldn't get serious radio and contacted salesman, went through menouvers and sti months free serious radio, but after the deal was made and got home couldn't get serious radio and contacted salesman, went through menouvers and still couldn't get serious radio, then was told maybe the car doesn't come with serious radio, two days later salesman called and said you have to buy something to put on the car to get serious radio, which wasn't what we were told when we got the car. They said 6 months free serious radio, not that we had to buy anything. More

Highly recommend. Downhome folks....will go back. Happy with service, sales, products, and finance. After sales service is top notch. Very responsive to concerns and questions. with service, sales, products, and finance. After sales service is top notch. Very responsive to concerns and questions. More

My husband and I came to Richmond Ford on 10/29 interested in purchasing a new Ford Edge. We had visited another Ford dealer in the area the previous weekend and did not have a very good experienc interested in purchasing a new Ford Edge. We had visited another Ford dealer in the area the previous weekend and did not have a very good experience. We thought we would give Richmond Ford a try. We were delighted when we walked into the dealership showroom and Gary Dunn was there. He had sold us a Ford Mustang a couple of years ago while working at another Ford Dealer and were were please to see him at Richmond Ford. Gary was busy with another client at the moment so he introduced us to Raz to help us determine if they had a vehicle on the lot that met our wish list and to help us with the test drive and initiate the deal. Raz was very helpful and found the exact vehicle we wanted with the options we wanted. Gary remained involved throughout and checked on us several times during the deal. Both gentlemen were very helpful and I felt they really cared about our best interest. Larry (the Sales Manager) was very patient with us and very professional as we worked to come to agreement on a prioe for the vehicle. Derrick helped us to secure financing at an % rate we feel really good about and was very pleasant helping us with the paperwork. Stephanie provided us with an overview of what it means to be a Richmond Ford customer and our value to them as a customer. All in all the experience was one of the best we have had to purchase a new vehicle. Everyone was very friendly and eager to help us to be a satisfied customer. We feel good about the deal to purchase our new Edge and we really love the vehicle so far! We will definitely tell our friends and family about our great experience. More