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Richmond Ford Lincoln

Richmond, VA

4.5
1,263 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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4600 W Broad St

Richmond, VA

23230

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Showing 1,263 reviews

September 13, 2008

I felt that my sales person was one of those rare professional sales people who helps confused car buyers figure what works best for them. I got a fair price and a vehicle that fits my family. More

by chacha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
7
September 02, 2008

Our new Explorer had some touch up work needed on the roof. More than likely it came from the factory with the defects. Consider the location (roof) they did about as good as anyone could do. We were More

by kenmartin23220
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Les in the Body Shop
August 28, 2008

Since I am a female, sometimes it is very intimidating to bring your vehicle in for service or to be diagnosed for a problem. I had a noise in my rear end of my vehicle(Explorer). I called the service dept. More

by cuegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rusty Austin
August 27, 2008

I needed to get my car inspected and was in the downtown area of Richmond near Broad and Staples...someone had told me Richmond Ford services vehicles other than Ford so I decided to give it a try! What a p More

by alyah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kody, Deni Dennis, Jeff Jessee, Ron Kody, Jeff Jessee
August 26, 2008

Ford certified pre-owned vehicles are the best value in today's market. The service and financing is the best of any dealer I have dealt with. I am totally satisfied with the total experience of doing bu More

by rosdyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
6
August 26, 2008

I went to richmond ford to look at a new truck. I was looking for a base level truck, but they still treated me as if I was looking for the most expensive thing on the lot. The were very patient with me More

by Harley4homer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
taft cameron
August 25, 2008

My experience with Richmond Ford was wonderful! Friendly, knowledgable salespeople and to top it all off, I got to meet Ron Kody,the owner! I would recommend Richmond Ford to anyone who is shopping for a new More

by erin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taft Cameron /Ron Kody, Ron Kody
August 25, 2008

I recently went to Richmond Ford for their Quick Lane service. I was greeted by Kevin who was very efficient and friendly. I was treated as a guest, not a number, and was kept informed of what was happ More

by kelsdablondiegrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
August 25, 2008

Last month my son wrecked my truck for the second time this year. The first time it went to a differnt shop but this time they towed it into richmond Ford. I got to say that the service was really good. T More

by lainierf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April and Mr Less, April Bush
August 22, 2008

It is very rare that I will provide the top rating to anything as I always feel there is room for improvement. However, over my 20 + years of dealing with Richmond Ford, I can honestly say they do improv More

by DEBSHEREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Poore
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