Richmond Ford Lincoln

Jacin Lisner (racing Jason) was awesome. Our salesman Jacin (racing Jacin) was awesome!!! Very thorough and patient in getting us familiar with the car which was a task as we are both technol Our salesman Jacin (racing Jacin) was awesome!!! Very thorough and patient in getting us familiar with the car which was a task as we are both technologically challenged in todays high tech world. He returned calls multiple times promptly to answer questions for us concerning our new car. He invited us to come by any time and he would assist us further with any questions concerning the use and operation of any technical things. He was extremely patient and willing to work with us back and forth with the manager in getting us what we felt was the best deal we could of gotten on our new Edge. Jacin and Everyone we dealt with were highly professional and wanted to make us feel as they were there for us the customer. We just recently went to the "new car" seminar. That was such a fun and wonderful way to familiarize new customers with the different departments and employees as well as the one on one question and answer time with a tech in the service department around whatever type of vehicle you purchased. Last but not least the food, the trivia questions and door prizes topped the night off. Richmond Ford is there to please the customer! Thank You Jacin Lisner and Richmond Ford!! More

Service manager out of touch Service manager is out of touch, gives the same generic answers, anything but helpful or knowledgeable. Not sure where Richmond Ford found him, but he Service manager is out of touch, gives the same generic answers, anything but helpful or knowledgeable. Not sure where Richmond Ford found him, but he’s not it. More

Wonderful My experience was absolutely WONDERFUL. Alan tuck was very helpful and very informative. He gave me all the information that I needed for when I retur My experience was absolutely WONDERFUL. Alan tuck was very helpful and very informative. He gave me all the information that I needed for when I return to purchase my DREAM CAR. More

Great experience Great group of people, very friendly also great selection of vehicles everyone acts like your part of the family. Thank you so much everyone for the Great group of people, very friendly also great selection of vehicles everyone acts like your part of the family. Thank you so much everyone for the experience. More

Satisfied customer Called to see if I get a mustang add on installed for my son As usual April Bush responded right away and was able to get us in. They did a fabulous Called to see if I get a mustang add on installed for my son As usual April Bush responded right away and was able to get us in. They did a fabulous job and we are very pleased with the work and April’s customer service as usual. More

Great experience! Alan Tuck is the man! Go see him for a great experience and an awesome sales process. The whole team from sales to finance is easy to work with when Alan Tuck is the man! Go see him for a great experience and an awesome sales process. The whole team from sales to finance is easy to work with when buying a vehicle. More

Excellent sales and customer service I bought a 2016 Scion FR-S from salesman, Jazz, who did a fantastic job showing me the car, and listening to my concerns and interests. Jazz and his s I bought a 2016 Scion FR-S from salesman, Jazz, who did a fantastic job showing me the car, and listening to my concerns and interests. Jazz and his sales manager, Dino I think, were reasonable during negotiations, and I ended up with a deal that I feel is fair. I was not happy with the finance manager, I think his name is Bill. He was hardheaded, did not listen well, and tried to get me to sign a deal with a higher APR than I was promised, so I stopped dealing with him, and did all my financials directly through my own bank. For the remaining financial transaction at the dealer I was able to deal with Christy, who was much better and provided good customer service. Despite the negative experience I had with the finance dept., the good customer service of the sales dept. is the reason I felt comfortable going forward with the deal. More

Made me welcome and getting me the vehicle and price that I If I had to do it all over again I will and I would buy another vehicle from them. Amazing!!! Love to be a part of the family. If I had to do it all over again I will and I would buy another vehicle from them. Amazing!!! Love to be a part of the family. More

Great customer services Justin did an awesome job , work on numbers to fit all my budget. It took a minute to find the truck that fits my needs , justin and Mike did an awes Justin did an awesome job , work on numbers to fit all my budget. It took a minute to find the truck that fits my needs , justin and Mike did an awesome job Thank you More

Honest and Helpful, Alan Tuck Alan Tuck will listen to your needs and help you get the best deal on a vehicle. He has been very helpful yo me since I purchased my Edge, I just cal Alan Tuck will listen to your needs and help you get the best deal on a vehicle. He has been very helpful yo me since I purchased my Edge, I just call him and he provides with the info I need and who to contact in Service for my check ups. Ti More