Richmond Ford Lincoln

Overwhelming at first but the Best and Blessed experience. Hello, All of the different individuals with whom I spoke with were from; customer service, sales, management, finance were welcoming, respect Hello, All of the different individuals with whom I spoke with were from; customer service, sales, management, finance were welcoming, respectful, attentive and really organized. I am thankful to have received great customer service from Mr. Kevin Chillin over the phone from day 1, Once I came into the dealership, Mr. Josh Ross was very professional and informative. His patience and dedication to his work really spoke volumes he helped me to pick the best car which I am overjoyed to call "my first car". He even put my new license plates up once I received them in the mail. Be blessed Mr. Josh Ross. Thank you to Mr. James Craft for checking in and saying that "congrats, I can feel the excitement". That made me joyous. Thank you Mr. Dino Faupel for welcoming me and saying "congrats on my new car with a firm handshake and bright smile". In the end it was with Mr. Micheal Jackson who finally helped me to sign and seal the final paperwork. Overall the entire team were excellent. I came in looking to buy a used car and in the end I ended up with a used/New car which I am humbly grateful to call my own. Thank you to you all and team, for all of your service. Josselyne More

Great service from JR. Great service. I left with a high sense of satisfaction with my purchase. I appreciate everything JR did for me. He kept it real with me and that adde Great service. I left with a high sense of satisfaction with my purchase. I appreciate everything JR did for me. He kept it real with me and that added confidence to my decision. More

Jacin is awesome!! Jacin is very knowledgeable and helpful. He can recommend you the best vehicle to fit your needs. Everyone should stop in and visit with him. Jacin is very knowledgeable and helpful. He can recommend you the best vehicle to fit your needs. Everyone should stop in and visit with him. More

ALAN TUCK and the Richmond Team ROCK!!! OMG, I cannot say enough about Alan Tuck! He has been more than patient with me as I have been looking at buying a new truck since February 2018! We OMG, I cannot say enough about Alan Tuck! He has been more than patient with me as I have been looking at buying a new truck since February 2018! We have met several times and talked. I wasn't ready to buy one any sooner. He worked with me without pressuring me about buying. Stephanie took my call and helped with a few online issues! Mike in Financing worked with me to get the warranties I wanted and was patient with explaining difference to ensure I understood exactly what I was buying! What an AWESOME team!! Thank you for helping me get into a new truck after 15 years!! If you are thinking about a new Ford - Richmond is the place to go!! More

Richmond Collision- body shop Great experience from start to finish. I had a minor repair. Jimmy took the time to talk to me on the phone before I even came in for an estimate. The Great experience from start to finish. I had a minor repair. Jimmy took the time to talk to me on the phone before I even came in for an estimate. The price was reasonable and that work was spectacular. They did an amazing job of cleaning my car too! Would definitely recommend! More

Purchase new truck Alan Tuck was very patient with this sale. We could not decide on what we wanted so he worked with showing us both options . We talked back and forth Alan Tuck was very patient with this sale. We could not decide on what we wanted so he worked with showing us both options . We talked back and forth several times in finding the right truck, he searched several dealerships until he found exactly what we wanted. More

Treated like a king and queen! Our salesman, Chris Burnett, treated us like family. No pressure sales technique made us feel comfortable. He listened to what we wanted and worked to Our salesman, Chris Burnett, treated us like family. No pressure sales technique made us feel comfortable. He listened to what we wanted and worked to make it happen. Features were demonstrated and explained in detail with out making us feel rushed when we still had questions. We have bought four of our cars from Richmond Ford and Chris has always been our salesman. Our finance person, Roger McGowan, thoroughly explained our paperwork and answered all our questions. More

James "JR" Craft is amazing!!! There is nothing fun about buying a new car, but JR made it as quick, easy, and painless as it's capable of being. He was absolutely on point from st There is nothing fun about buying a new car, but JR made it as quick, easy, and painless as it's capable of being. He was absolutely on point from start to finish and made the entire experience comfortable, and frankly, his attitude made it FUN. If you go to Richmond Ford, ask for JR. I promise, you won't be disappointed. More

They made it right After updating my review the management team went out of their way to make things right. I appreciate the effort and have updated my review to reflec After updating my review the management team went out of their way to make things right. I appreciate the effort and have updated my review to reflect that. The loaner they brought me was night and fun to drive so if your in the market for a car they have some on the lot that are really nice. Jacin was great to deal with and worked really hard to get this deal closed and I really appreciate his effort. Once the deal was done, Christy was pretty aggressive with the "add ons" to financing and once I shut her down, her demeanor completely changed and she was borderline unprofessional when I came back with my husband to sign paperwork. I would ask to deal with someone different if I bought another car here. More

Friendly staff Knowledgeable, friendly staff provided prompt and courteous assistance. I would recommend dealership to others and would shop here in the future. Josh Knowledgeable, friendly staff provided prompt and courteous assistance. I would recommend dealership to others and would shop here in the future. Josh was very helpful. More