Richmond Ford Lincoln

Updated - Variable To provide an update to my original review. Shortly after the review was written, i was contacted by Nicholas Awad who is the Used Car Manger. He took To provide an update to my original review. Shortly after the review was written, i was contacted by Nicholas Awad who is the Used Car Manger. He took the time to explain it was a misunderstanding regarding the value drop from $13000 to $12500. He stated they only saw the quote from 1.5 months ago and not the most recent richmond ford west quote. Needless to say, after our 20 minute phone conversation, and a visit to the dealer. We agreed on a quote price and sold the car to Ford. Let me start off by saying our salesman, Alan Tuck, did an excellent job assisting us today. His review will be reflected accordingly at the end of this review. Now to get down to the details. My wife and I have purchased two of our vehicles from Richmond Ford and Richmond Ford West. We have always been pleased with sales and service. Today was an exception. We had purchased our 2015 Ford Fusion from Richmond Ford West in 2015. Over the 3 years we have used the car from time to time but decided now is the time to sell. We decided it was best to get the car appraised at Richmond Ford West, Richmond Ford Lincoln and Car Lotz. Granted Richmond Ford is owned by the same entity, we figured it would be worth our time to see if the appraisals were different. Richmond Ford West appraised our car for $13,000. A week later (being today) we took our car to Richmond Ford Lincoln. We provided all the car info etc. We did not believe it was necessary to tell the dealer we had their West location appraise the car already. After the appraisal, our salesman returned and told us they would only offer us $12500 because they found out we had already had the car appraised at the Richmond Ford West location. The salesman suggested we could speak with the manager and attempt to haggle the price. As you guessed, we took this as an insult they would offer $500 less based on us getting the car appraised at their other dealership. Over the last 3 years we have given praise for the professionalism and courtesy which Richmond Ford has extended to us. This incident has caused us to rethink our relationship with Richmond Ford. We will certainly be looking toward Sheehy Ford for future business. Review of our salesman, Alan Tuck. We have been to many dealerships in the last few months between appraising our Fusion as well as looking for a used SUV. Alan Tuck has been one of the more pleasurable salesman to interact with. While our vehicle was being appraised he made sure to offer refreshments as well as answer any and all questions we had. More

Good deal, good experience Justin was great to work with, very friendly, informative and transparent when working out the transaction. My first experience with Richmond Ford and Justin was great to work with, very friendly, informative and transparent when working out the transaction. My first experience with Richmond Ford and I will go back again and refer others. More

Very polite and was able to work a great deal with me. Very satisfied with the service the representative that we had was able to work out the best deal ever in order to get me into a vehicle thanks so muc Very satisfied with the service the representative that we had was able to work out the best deal ever in order to get me into a vehicle thanks so much. More

Absolutely amazing James was very friendly and very easy to work with. He went above and beyond helping me purchase my second vehicle, Richmond Ford is a very friendly James was very friendly and very easy to work with. He went above and beyond helping me purchase my second vehicle, Richmond Ford is a very friendly environment all the way around! More

Buying Nissan Murano Sales representative Alan Tuck is excellent person who helps me to buy the vehicle. He answered all my questions. He treated very nice until the deal Sales representative Alan Tuck is excellent person who helps me to buy the vehicle. He answered all my questions. He treated very nice until the deal is done. He has lot of patience, listens our concerns and get back to you with outputs. I definitely recommend to contact this person when buying any vehicle at this center. Appreciate very much for your help, Alan. Thank you very much once again. More

Amazing service for me twice in one week Brandon was fabulous. He listened to what my wife and I told him we needed in a car, knew the exact car we needed right away and showed us it off the Brandon was fabulous. He listened to what my wife and I told him we needed in a car, knew the exact car we needed right away and showed us it off the bat. I had him show us other cars, and he patiently showed us those, even though he knew the first car he showed us was the one we needed. He knew almost everything about every car he showed us and when he didn't he immediately looked it up for us. He left no stone unturned. This was the second time he helped us get a car in two day period. He gave my daughter and I the same excellence and even drove the car to our home, since my daughter only had her learners and couldn't drive it home. We will get our next car with Brandon and Richmond Ford. More

Great Service & follow up Big shout out to Chris P., & the whole team at Richmond Ford Saturday 02/17/18. They helped us get out of a negative equity loan with our trade in & i Big shout out to Chris P., & the whole team at Richmond Ford Saturday 02/17/18. They helped us get out of a negative equity loan with our trade in & into a 2017 Ford Escape. It wasn't about good enough, it was about I'm going to do what's necessary to try to help you. The entire process worked out the best way possible for us and the entire team that night with lots of patience and hard work on the staffs part. Everything in the paperwork before signing was explained by Chris, not glossed over or fast tracked for us to sign and read "later". Great job by Richmond Ford Lincoln staff. All contact afterwards has been great, there if follow up and follow through, words I rarely associate with a car dealership. All sales associates helped and answered questions about vehicle features. Even pricing certain accessories at the parts counter a later date was easy and pleasant. More

Great service Ford Explorer MRBanks I was in the market for a used SUV. Jasmeet Singh help me out. Very friendly and knowledgeable. It is nice to deal with a no p Ford Explorer MRBanks I was in the market for a used SUV. Jasmeet Singh help me out. Very friendly and knowledgeable. It is nice to deal with a no pressure salesman ! He is such a nice guy and knows a lot about cars he helped me out so much it made my experience there a whole lot easier in the test drive was great also. I recommend anyone to go see jazz and he will help you out and get you in great vehicle the sales team there also is great very friendly next time I need a car I'll be coming back again thanks for the great experience More

Fantastic Customer Service This will be the 5th car my family and I have purchased from Richmond Ford Lincoln and have always been satisfied with their sales team and management This will be the 5th car my family and I have purchased from Richmond Ford Lincoln and have always been satisfied with their sales team and management. This particular purchase I worked with James Johnson, Nick Awad, Christy Nichols and Justin Lynch also assisted me with some questions. Always a pleasure doing business with you guys and I will definitely continue to refer this dealership to family and friends. More

Excellent Customer Service A huge thank you to The entire team at Richmond Ford Lincoln Mike Serpico, Keith Burks, Nick Awad, Dino Faupel, Christy Nichols, and Chris Burnette. T A huge thank you to The entire team at Richmond Ford Lincoln Mike Serpico, Keith Burks, Nick Awad, Dino Faupel, Christy Nichols, and Chris Burnette. They all made my car buying experience easy and I was able to get exactly what I wanted. Chris took the time to show me how every feature on the vehicle worked. Thank you all for all you did to make the process simple. More