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Richmond Ford Lincoln

Richmond, VA

4.6
1,263 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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4600 W Broad St

Richmond, VA

23230

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Showing 1,263 reviews

February 21, 2018

Excellent Service! Brandon helped out so much and even drove the car home for us because I couldn’t drive that car and my car home. He also let me know all of my options More

by Maddie97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Powell
Feb 22, 2018 -

Richmond Ford Lincoln responded

Thank you for visiting our location for your first car shopping experience. Welcome to the Richmond Ford family! It means a lot that you put your trust in our team and Brandon will surely enjoy reading your feedback. Don't hesitate to reach out if there's anything we can do!

February 21, 2018

Class Act and Amazing People! If you’re looking for the best car buying experience then look no further! From sales to service this dealership is the best of the best! I purchase More

by Hollywood14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Chris Burnette, Dino Faupel, Nick Awad
Feb 22, 2018 -

Richmond Ford Lincoln responded

We can't thank you enough for taking the time to provide such kind feedback on your recent visit. Our team will be thrilled to read your review since they always work hard to make sure every guest leaves completely satisfied. Look forward to seeing you back down the road!

February 19, 2018

An Excellent Experience Sean Jones assisted us on two different occasions in our search for a vehicle that had very specific needs. Mr. Jones took was extremely knowledgeable More

by John Westerfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Tuck, Sean Jones
Feb 22, 2018 -

Richmond Ford Lincoln responded

John, thanks for your marvelous feedback and five-star rating of your visit. The last thing we'd ever do is pressure a guest into making a quick decision so that's a tactic you'll never experience at our location. We appreciate your recommendation and hope you enjoy your vehicle!

February 16, 2018

Awesome Experience Everyone at Richmond Ford goes out of their way to make sure the experience is good. From thd first phone call to signing the last piece of paper the More

by Lyonfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Alan Tuck
Feb 16, 2018 -

Richmond Ford Lincoln responded

We value all input from our guests and very much appreciate you taking the time to review your visit. Thanks so much for your five-star rating! Hope to have the chance to work with you again!

February 15, 2018

It was great My experience here was great Brandon was awesome he did everything and more to get me the car I loved and get me to drive off the lot with it. I had m More

by Alicia123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Faupel, Brandon Powell, Christy Nichols
Feb 16, 2018 -

Richmond Ford Lincoln responded

Thanks for detailing your recent experience with Brandon. Testing driving is always an important part of the process and we're thrilled to hear it helped with your decision. Enjoy your vehicle!

February 12, 2018

Great salesman Dino really went above and beyond to get me the vehicle I wanted. Service sucked. Got an item stolen and do not trust More

by RLSNewcomb6998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Lynch, Dino Faupel
Feb 13, 2018 -

Richmond Ford Lincoln responded

Glad to know our team could get you into the vehicle that you wanted but we're disappointed to hear of your service experience. Please give us a call at 804-358-5521 or email at RichmondFord@gmail.com so we can investigate.

January 22, 2018

Purchase a new Lincoln Great service ! Price was good but could have been better. When I decide to buy again, I will return to Richmond Ford! Sell man was awesome and very h More

by Vandyer52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Barr
Jan 23, 2018 -

Richmond Ford Lincoln responded

Congratulations on your new Lincoln and thank you for reviewing your visit. We will take your feedback into consideration and work hard to further improve our pricing. Be sure to come back for your complimentary first oil change and tire rotations!

January 13, 2018

Best Body Shop ever I bought a brand new Taurus and unfortunately I tapped the front bumper. Jimmy in the body shop took care of my car, Mike the GM did an incredible th More

by Joev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Jimmy Turner
Jan 13, 2018 -

Richmond Ford Lincoln responded

Thank you for the excellent review and rating here on DealerRater! Our team will be thrilled to learn that you're so pleased with your service visit! We look forward to working with you again in the future.

January 12, 2018

Body shop We had a accident and Chris and April where amazing, they helped us call the claim in and get the process started, they had to replace one head light More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jones, April Bush
Jan 13, 2018 -

Richmond Ford Lincoln responded

Thanks so much for your stellar rating and outstanding feedback. Sorry to hear about your recent accident but we're also glad that you were not seriously injured. We'll be sure to share your feedback with April and Chris!

January 12, 2018

jasmeet singh is great!!! we had the pleasure of working with jasmeet singh... he greeted us on the lot and was extremely helpful throughout the entire car buying process... fr More

by JLL141713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmeet Singh, Matthew Carpenter
Jan 13, 2018 -

Richmond Ford Lincoln responded

Glad to hear that our team could be so helpful and we certainly appreciate your recommendation. Jasmeet truly cares about our guests' experiences and he will be thrilled to see your awesome feedback. Thanks for your five-star rating!

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