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Richmond Ford Lincoln

Richmond, VA

4.6
1,263 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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4600 W Broad St

Richmond, VA

23230

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Showing 1,263 reviews

January 09, 2018

Alan Tuck is Awesome!!! I was greeted by Alan on the lot the evening I looked at the vehicle. It was a day or two after I stipped by again, and Alan and I did a test drive. More

by Scott123
Recommend Dealer
Yes
Employees Worked With
Dino Faupel, Alan Tuck, Matthew Carpenter
Jan 10, 2018 -

Richmond Ford Lincoln responded

Scott, we can't thank you enough for taking the time to leave such a descriptive review. Alan will be thrilled to read your kind words and five-star rating! Please don't hesitate to stop by in the future if there's anything we can do for you.

January 06, 2018

Awesome service❤ My experience was great, my husband & I walked in and was greeted right away. My salesperson was awesome throughout my process. Richmond Ford Rocks! I More

by Wright23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Tuck, Nick Awad, Matthew Carpenter
Jan 07, 2018 -

Richmond Ford Lincoln responded

Thanks so much for your feedback and five-star rating. We're thrilled you and your husband found our team knowledgeable and the whole experience pleasant and easy. We appreciate your positive review!

January 04, 2018

Outstanding Service I purchased my Ford Focus on the last day of the year at Richmond Ford. That day was special because I wanted to go into the new year with a new car More

by bbloveit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Faupel, Brandon Powell, Matthew Carpenter
Jan 05, 2018 -

Richmond Ford Lincoln responded

We cannot thank you enough for providing such a detailed review of your recent visit to our dealership. Welcome to the Richmond Ford family! Brandon works hard to make sure every guest leaves with a smile and he will be so pleased to read your feedback. Be sure to come back for a New Owners Seminar if you'd like to learn more about the features in your new vehicle!

January 03, 2018

Alan Tuck is as good as it gets Alan is not only pleasant to be around, but he tells it like it is. He is always available for questions and he wants to make sure you love what you'r More

by Betspop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Tuck, Nick Awad, LaTonia Glass-Jenkins
Jan 03, 2018 -

Richmond Ford Lincoln responded

Congratulations on your new vehicle and thanks for your review! We're thrilled that you found Alan knowledgeable and he surely enjoyed your company too. Come back soon for a New Owners Seminar!

December 31, 2017

GREAT HELP IN ALL ASPECTS OF BUYING THE CAR EVERY ONE FROM THE SALES PERSON (ALAN TUCK) TO THE USED CAR SALES MANAGER, AND THE FINANCIAL PERSON, WE COULD NOT HAVE ASK FOR A BETTER BUNCH OF PEOPL More

by Loisvey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ALAN TUCK, NICK AWAD, MATTHEW CARPENTER, Alan Tuck, Nick Awad, Matthew Carpenter
Jan 01, 2018 -

Richmond Ford Lincoln responded

One of our primary goals is to make every guest feel like family and we're so glad that you enjoyed your time with our team. They will be thrilled to read your kind words! Thanks for the review and we hope to see you back soon.

December 31, 2017

Good People I rented a car and drove from Dayton, Ohio to get this truck. It was worth the drive. Love the truck. Good people to deal with. Thanks. Now back More

by Towersafety
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Faupel, Alan Tuck, Matthew Carpenter
Dec 31, 2017 -

Richmond Ford Lincoln responded

Congratulations on the new truck and thanks for your outstanding feedback here on DealerRater! We appreciate you taking the time to make the drive to our location and we're happy to know that you had such a pleasant experience with our team. Don't hesitate to reach out down the road if we can further assist in any way!

December 27, 2017

Mr Jimmy Turner Was Awesome I got rear ended a few weeks ago. Mr Jimmy Turner @ Richmond Ford coordinated my body work and got me my car back pronto. Body shop did great job. More

by Lisaj12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Turner
Dec 27, 2017 -

Richmond Ford Lincoln responded

Sorry to hear about your recent collision but we're glad to know that you were not seriously injured. Thank you for working with our team to get your vehicle repaired and providing such a kind review of your experience. Hope to see you again down the road, under different circumstances of course!

December 26, 2017

Helped me get the car I really needed Prompt, genuine, friendly, & down to earth, Kai helped me get in the car I really needed for work. Tired of having transportation issues, I ubered in More

by Regina Lewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kai Renton
Dec 27, 2017 -

Richmond Ford Lincoln responded

Regina, congratulations on your new vehicle and welcome to the Richmond Ford family! We appreciate your outstanding feedback regarding your recent visit and we're glad to read that you had such a wonderful experience. Come back soon for a New Owners Seminar if you're interested in learning more about your new vehicle!

December 22, 2017

"'OUTSTANDING SALES REP and DEALERSHIP" I have purchased many vehicles over the years from this dealership with Taft Cameron but this time had the pleasure of dealing with CJ Worthington. H More

by ed2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
C.J. Worthington, Matthew Carpenter
Dec 23, 2017 -

Richmond Ford Lincoln responded

Ed, thanks so much for your outstanding feedback and five-star rating! We appreciate your repeat business over the years and we're thrilled to know that you're still coming back. Don't forget to stop by for your complimentary first oil change and tire rotations!

December 21, 2017

Best dealership ever I have purchased from this dealership before and as usual with all of my visits I was not disappointed. Chris Burnette was great, I would recommend th More

by Joev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Jason Alfieri, Chris Burnette, Matthew Carpenter
Dec 22, 2017 -

Richmond Ford Lincoln responded

We can't think you enough for your repeat business and continued loyalty to our dealership. It's such a large compliment to our team and we'll be sure that they view your kind feedback. Please don't ever hesitate to reach out if there's anything we can do for you!

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