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Richmond Ford Lincoln

Richmond, VA

4.6
1,263 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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4600 W Broad St

Richmond, VA

23230

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Showing 1,263 reviews

November 01, 2017

Cody And Ke Ke 🙌🏽🙌🏽🙌🏽 I Really Don’t Know Where To start With This Short Guy Cody I Have Be dealing with him a lil over 2 years now. He’s My Go To Sale man 👊🏼 This is the More

by Tiffany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Barr, Sofiane Yahiaoui
Nov 02, 2017 -

Richmond Ford Lincoln responded

Tiffany, we can't thank you enough for providing feedback on your recent visit to our dealership. Your repeat business is appreciated and we'll be sure to share your review with our team. Look forward to working with you again down the road!

November 01, 2017

Satisfied customer Quimany was very helpful friendly ,and attentive to my needs,she knew her work very well and gave a very good demonstration of vehicles and policies . More

by Ford fusion girl 2017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Management and , Quimany Tillery
Nov 02, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new Ford Fusion and thank you for taking the time to leave a review. Quimany is a valuable member of our team and we'll be certain that she views your kind words. Be sure to come back for your complimentary first oil change and tire rotations!

November 01, 2017

Alan was very helpful, and not pushy Alan tuck was very helpful and informative. Alan made the purchase abreeze, and we were in and out in a little over an hour. Thanks Alan More

by Dfb
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Kayla Kosiewicz, Alan Tuck, John Seal
Nov 01, 2017 -

Richmond Ford Lincoln responded

It was a pleasure to have you at our dealership and we appreciate your five-star rating! Our team would never pressure a guest into making a decision and we're glad to read you did not experience such a practice. Please don't hesitate to reach out in the future if there's anything we can do for you!

October 31, 2017

Best experience ever!!! Alan Tuck made the car buying experience easy. He is the best and I love the fact that he calls after you have bought the car to see how things are go More

by Canditaylor
Recommend Dealer
Yes
Employees Worked With
Alan Tuck
Nov 01, 2017 -

Richmond Ford Lincoln responded

Thanks for taking the time to provide a review of your recent visit! Alan is an integral member of our team and we will be sure to share your kind words. Hope to see you again down the road!

October 31, 2017

Richmond Ford Lincon is a very professional And friendly Dea Richmond ford Lincon is a professional & friendly dealership. They make it their business to make sure you are completely satisfied 100 % . They tre More

by Customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quimany Tillery
Nov 01, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new vehicle and thanks so much for your stellar review! Nothing means more to our team than providing top-notch customer service and they will certainly be thrilled to read your feedback. Hope to see you back soon for a New Owners Seminar!

October 30, 2017

Great experience before, during and after the sale Really great experience working with Quimany "KeKe" Tillery and the RIchmond Ford staff. My wife and I wanted a Mustang GT and were interested in a pr More

by K. Goodman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quimany Tillery
Nov 01, 2017 -

Richmond Ford Lincoln responded

We're thrilled to hear that you and your wife had such a positive experience at our dealership. Our team strives to provide the best possible customer service and your five-star rating truly reinforces our efforts. Please don't hesitate to reach out in the future if there's anything we can do!

October 30, 2017

2017 Ford ExplorerXLT Dino and KeKe provided excellent customer service and went above and beyond for helping me and my husband find a car that met our needs. I have been More

by TracyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Dino Faupel, Quimany Tillery
Oct 30, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new 2017 Ford Explorer XLT! We can't thank you and your husband enough for your loyalty to our dealership and repeat business - it's such a compliment to our customer service. Come back soon for a New Owners Seminar if you'd like to learn more about the features in your new vehicle!

October 27, 2017

Very professional word is their bond work to please customer I'm from out of state and I contacted the sales department about a use Range Rover. Immediately they treated me with much respect and dignity. I was More

by Wishiponastar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Riggsby, Dino Faupel, John Seal, Vinnie Ingarra, Devin DeBry
Oct 27, 2017 -

Richmond Ford Lincoln responded

Thank you for the stellar feedback and five-star rating! We appreciate you taking the time to visit from out of state and we're so glad to hear that you're pleased with your experience. Enjoy your Range Rover and we hope to see you again down the road!

October 26, 2017

Awesome sales and finance I took my stepson to find his first good car after visiting 8 different dealerships he found the car he loves and the salesman Alan Tuck was very eas More

by joekez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Tuck, Vinnie Ingarra
Oct 27, 2017 -

Richmond Ford Lincoln responded

We appreciate you taking the time to provide such an excellent review and rating. Purchasing a first vehicle is such an important milestone and we're happy to hear that you felt so comfortable sharing it with our team. Please don't hesitate to reach out if there's anything we can do!

October 26, 2017

Couldn't have asked for a better salesman I bought a 2017 Ford Escape from Chris Burnette at Richmond Ford last month and would recommend him to anyone looking to buy a vehicle. Chris worked More

by margaret kelland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Burnette, Vinnie Ingarra
Oct 27, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new 2017 Ford Escape and thank you for your repeat business! Customer satisfaction is extremely important to us and your recommendations mean so much to our team. Hope to see you back soon for a New Owners Seminar!

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