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Richmond Ford Lincoln
Richmond, VA
1,263 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,263 reviews
October 26, 2017
Horrible Experience. I found a Lincoln Navigator through Capital One's Navigator and was approved for financing the vehicle online. I live in Lynchburg which is a two and I found a Lincoln Navigator through Capital One's Navigator and was approved for financing the vehicle online. I live in Lynchburg which is a two and a half hour drive 1 way. I called and set up and appointment to go see the car the next day.I arrived to see and test drive the vehicle, Prior to the test drive I plugged in a blue tooth ODBII to check if there were any recent engine codes. The code on the ODBII came back with P0420 OBD-II Trouble Code: Catalyst System Efficiency Below Threshold (Bank 1) P0420 code means that either the upstream or downstream oxygen sensor in the catalytic converter is not working. Asking if that had been an issue that had been resolved or could be resolved I was assure it wouldn't be a problem. Happy with the reassurance my wife and I signed the paperwork and again brought up the issue with the P0420 error code, and again told not to worry I was purchasing the 3 year 36K mile warranty as an extra an any problem to let them know. We drove the car off the lot heading home after 9 hours at the dealership, and less than 30 miles down the road the check engine light comes on. So again I pulled out the ODBII rader and now find the multiple engine codes are showing. The next morning Tuesday the 11th I call to set-up an appointment with the service department, the earliest that I can get an appointment is that following Friday the 20th at 8:30 am. (again a 2 and 1/2 hour drive 1 way). I drop off the vehicle and am told that we would get an update on when the vehicle would be ready to come pick up. Staying in the Richmond area, hoping that the vehicle would be done that day we waited. At 11:30 am I call back to get an update on the vehicle and am told that the thermostat and both catalytic converters need to be replaced and told that the vehicle would not be ready that day and we could go back to Lynchburg. Monday the 23 rd rolls around and at 9:30am I call Caitlyn the Service agent handling the vehicle that she was waiting on approval from the warranty department so she could order parts. Again around 1:30 pm I call again to get an update on the vehicle, and again was told they are waiting on approval and could not order parts until they were paid for. Tuesday morning rolls around and again I call to get a status update on the vehicle and still no approval or denial on being able to order parts. But that the Thermostat was covered by the warranty but having and issue covering the catalytic converters. I asked specifically "Can you assure me that I will be able to pick up the vehicle by Friday", and was told Yes. At that time my wife called the sales lady and manager and John in the finance department to find out what the problem was, Now Wednesday rolls around, Still having to call Caitlyn to get an update on the vehicle, I am told that she still didn't have an approval or denial, but that there was no way the parts could be ordered and done by Friday. I decided it would be best to drive another two and a half hours to pick up the vehicle and I would be there by 6:30 pm. I arrive at the dealership were Caitlyn had me the keys to the Navigator, and as I look around I don't see it. Caitlyn's response is hit the emergency horn and you will find it. Well pushing the button and no noise, the Navigator was not even in that parking lot. A few minutes later she pulls the vehicle around the building and we load our stuff in and have a talk with John about why this is going on. The response is that he can order some cheaper aftermarket catalytic converters and have them shipped to me at his cost and I would have to find and pay someone to put them on all I would have to do is give him a credit card number. As we leave the dealership and start heading home I notice the temperature gauge is still on cold 20 miles down the road and call Caitlyn back to see why the warranty work on the thermostat was not done, her response was that it was all on one ticket and it was all or nothing. I feel as though I have been deceived from the start, and will be giving the Attorney Generals office a call to file a complaint and file a disciplinary complaint with the Department of Motor Vehicles. More
by Ryan Williams
Employees Worked With
Dino Faupel, JoAnna Wilson, Caitlyn Marshall, John Seal
October 21, 2017
Purchase a vehicle from an experienced and informative group Cody worked with me showing me multiple vehicles in helping me determine what suited my needs most. After looking at a few other places and negotiatin Cody worked with me showing me multiple vehicles in helping me determine what suited my needs most. After looking at a few other places and negotiating the price I went ahead purchasing from him. He was very polite to me and my significant other along with being knowledgeable and patient working with us through a multitude of questions. Once finishing the paperwork he showed me to my vehicle and ended up personally making sure it was as clean ask military standard would accept. Overall I had a really good experience, I feel like I received a great deal along with coverage for the vehicle, and am happy with my Ford Explorer. More
by Cody Smith
Employees Worked With
Cody Barr, Dino Faupel, John Seal, Matthew Carpenter
October 20, 2017
great Service Bought multiple cars here always make you feel important great customer service ! Referred 2 friends so far that bought new cars Darryl Jones and Lamo Bought multiple cars here always make you feel important great customer service ! Referred 2 friends so far that bought new cars Darryl Jones and Lamont crittenton always telling my friends they will get the best deal at Richmond ford ! Even Mike Serpico is never too busy to talk to me or help with a problem! More
by Jax’s back
Employees Worked With
Dino Faupel, Mike Serpico , Sam Kuske, C.J. Worthington, Jason Alfieri, Sofiane Yahiaoui, Dan Callahan, John Seal
October 16, 2017
New to me car, no hassle I must praise the individuals at Richmond Ford Lincoln. I have been looking to buy my first car for a while now, and dreading it slightly. I have been I must praise the individuals at Richmond Ford Lincoln. I have been looking to buy my first car for a while now, and dreading it slightly. I have been looking around other dealership and finally visited Richmond Ford Lincoln. It was a wonderful experience. First, I did not feel pressure to buy immediately. There was no pushing or heckling to purchase a car while I was there. Brandon worked to find the car that was the perfect fit for me, and he did a wonderful job. Matt then helped with financing and did an equally great job. Both gentlemen were very patient and thoughtful as I took my time looking at cars and asking many questions. Every person at Richmond Ford Lincoln greeted me with a warm smile and respect. I look forward to working with them in the future! More
by HokieRN
Employees Worked With
Brandon Powell, Matthew Carpenter
October 14, 2017
nice experience great experience with keke, it was amazing. Keke is friendly and kind, and she is very professional and helpful during the dealing process. I apprecia great experience with keke, it was amazing. Keke is friendly and kind, and she is very professional and helpful during the dealing process. I appreciate. More
by Linw97
Employees Worked With
Quimany Tillery
October 03, 2017
great visit we met James, who was very friendly and worked with us on the Lincoln that we wanted. Everyone we met was very nice and wanted to help us in any way we met James, who was very friendly and worked with us on the Lincoln that we wanted. Everyone we met was very nice and wanted to help us in any way they could. James even brought my wife and I bottle water while we set at his desk. It was a great experience. More
by jimmykeith
Employees Worked With
James Johnson, Chris Williams, John Seal
October 01, 2017
Awesome! Everyone we encountered was friendly, helpful, and professional. They went above and beyond to get me in the truck I wanted. It was definitely a great Everyone we encountered was friendly, helpful, and professional. They went above and beyond to get me in the truck I wanted. It was definitely a great experience and I would recommend to anyone looking for a new or used vehicle. More
by Santa Bob
Employees Worked With
Chris Williams, Alan Tuck, John Seal
October 01, 2017
Excellent group of people Went there looking at a vehicle I seen on line which was a Thursday, and ended up buying the vehicle on Saturday. Brandon and Dino were excellent! Bra Went there looking at a vehicle I seen on line which was a Thursday, and ended up buying the vehicle on Saturday. Brandon and Dino were excellent! Brandon was especially helpful and making sure we were satisfied. My payment is just where I wanted them to be! Thanks! More
by Tamara
Employees Worked With
Dino Faupel, Vinnie Ingarra, Brandon Powell
September 28, 2017
Great Experience Brandon and the entire Richmond Ford team made the buying experience painless. Everyone was pleasant and interested in making sure I was comfortable a Brandon and the entire Richmond Ford team made the buying experience painless. Everyone was pleasant and interested in making sure I was comfortable and satisfied with the deal. More
by John305
Employees Worked With
Sofiane Yahiaoui, Chris Williams, John Seal, Brandon Powell
September 26, 2017
It was a great buying experience. Michael Lozano is a great salesman. He was personable, experienced and professional. We would definitely return to Richmond Ford Lincoln in the futu Michael Lozano is a great salesman. He was personable, experienced and professional. We would definitely return to Richmond Ford Lincoln in the future. We are very happy with our purchase. More
by 2taylor1
Employees Worked With
Michael Lozano
