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Richmond Ford Lincoln

Richmond, VA

4.4
1,264 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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4600 W Broad St

Richmond, VA

23230

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Showing 1,264 reviews

September 26, 2017

It was a great buying experience. Michael Lozano is a great salesman. He was personable, experienced and professional. We would definitely return to Richmond Ford Lincoln in the futu More

by 2taylor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lozano
Sep 27, 2017 -

Richmond Ford Lincoln responded

Thank you for your recommendation and five-star rating! Glad to hear you're so happy with the service you received and your new vehicle! We look forward to seeing you again down the road - hopefully soon for a New Owners Seminar!

September 24, 2017

easy and friendly they made it easy for me and was as friendly and knowledgeable i got the car i wanted and i would go back actually this makes my third car from them More

by becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Alan Tuck, John Seal
Sep 24, 2017 -

Richmond Ford Lincoln responded

Thanks for your feedback and congratulations on your purchase! We're proud to offer our guests a stress-free experience and we're glad to hear you enjoyed your time with our team. Please don't hesitate to reach out if there's anything else we can do!

September 21, 2017

New Car Purchase I went to this dealership twice and both times Keke was there immediately to greet me. The second time she convinced me to purchase my dream car even More

by Roushfan
Recommend Dealer
Yes
Employees Worked With
Quimany Tillery, Vinnie Ingarra
Sep 21, 2017 -

Richmond Ford Lincoln responded

Thank you for your five-star rating and congratulations on acquiring your dream car! We couldn't be happier for you and we certainly appreciate you working with our team through the process. Be sure to come back for a New Owners Seminar if you'd like to learn more about the features in your new vehicle!

September 21, 2017

Great Deal! KeKe was awesome! She assisted us with our purchase from beginning to end! She even helped with the detailing of the car! She was such a sweetheart an More

by Jeael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quimany Tillery
Sep 21, 2017 -

Richmond Ford Lincoln responded

We appreciate your business, Jeael, and also for taking time out of your day to leave feedback on your visit. It was our pleasure to assist in your search for a vehicle and it's great to know you had such an awesome time with our team. Don't hesitate to stop by or give us a call if there's anything else we can do!

September 21, 2017

Great Dealership I was greeted in the parking lot after parking my old car. It was a great experience from the time I got there to the time I left. I will send others More

by Callmety
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Harmon, C.J. Worthington
Sep 24, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your five-star rating here on DealerRater! Customer satisfaction is our top priority and your kind words mean a lot to our team. We appreciate your recommendation and hope to see you back soon for a New Owners Seminar!

September 18, 2017

Purchase Bought a used truck the salesperson, the finance department and the management staff I worked with were helpful courteous and kind and informative. Th More

by Patricia Cerone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Quimany Tillery, John Seal
Sep 19, 2017 -

Richmond Ford Lincoln responded

Thanks for providing such an outstanding review and five-star rating, Patricia! We apologize for the damage to your tint during the cleaning but we appreciate you allowing our team to make it right. Please don't hesitate to let us know if there's anything else we can do for you!

September 11, 2017

Best all around experience!!!!! Here's the deal I have gotten many cars in my time and must say this was by far the best experience that I have ever had at any dealership. Michael Lo More

by mikeg123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Williams, Vinnie Ingarra, Michael Lozano
Sep 12, 2017 -

Richmond Ford Lincoln responded

Thank you so much for your five-star rating and stellar feedback! Your review is one of the kindest we have read and it truly reinforces our efforts to provide outstanding customer service. Come back soon for a New Owners Seminar if you'd like to spend more time with our team and learn more about your new vehicle!

September 10, 2017

This is the 5th vehicle we have purchased from Richmond Ford . The whole staff are very friendly and helpful and go the extra mile to make sure you are happy. The service department is outstanding and are there More

by Carol &Walter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Tucker, Tony Fructouso, Sofiane Yahiaoui, Dino Faupel, Vinnie Ingarra
Sep 12, 2017 -

Richmond Ford Lincoln responded

We can't thank you enough for your repeat business and for taking the time to leave such a kind review. The fact that you keep coming back to our dealership is such a compliment to our team and we certainly enjoy working with you as well. Please don't ever hesitate to let us know if there's anything we can do for you and enjoy your new vehicle!

September 09, 2017

2017 F150 Went to Richmond ford, looking for an f150 and was greeted by Alan tuck. Alan was great, top notch, got what we needed and no pressure, great environ More

by JC 3962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino and John Seal, Alan Tuck
Sep 09, 2017 -

Richmond Ford Lincoln responded

One of our primary goals is to make every customer feel like family and we're glad you enjoyed your time with our team. If you feel like coming back for another visit, the New Owners Seminar would be a great opportunity! Thanks for the review and we hope to see you back soon.

September 09, 2017

Listening to the Customer is Essential I had contacted Alan Tuck prior to my arrival at the dealership thinking that a gently used vehicle was going to meet my needs. After listening to wh More

by Bev Woodson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaih, Mark Snider, Alan Tuck, Vinnie Ingarra
Sep 09, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new 2017 Ford Edge and thanks so much for your stellar feedback. Alan is truly a unique and valuable member of our team and we're thrilled you had such a great experience working with him. Be sure to come back soon for a New Owners Seminar if you'd like to learn more about your new vehicle!

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