Richmond Ford Lincoln

Outstanding Customer Service I had no intentions of buying a car this particular day while visiting my son at VCU. While he was in class I decided I would just browse the lot to I had no intentions of buying a car this particular day while visiting my son at VCU. While he was in class I decided I would just browse the lot to see what was on the market at this time. This is where I encountered Mark "Hollywood" Revely. I have to say I have purchased several cars of the years and I have never once meet a salesperson with such a warm and vibrant personality. Mark really took the time to listen about what I would potentially being looking for should I decided to trade my car in on a whim. I felt like I was talking to a good friend more than a salesperson. Mark and I even shared pictures of our kids and dogs haha. I loved, loved, loved that I never once felt any pressure from Mark ( which I must say is rare these days) or from any of the other wonderful people at Ford. My experience was top notch from the sales lot to the financing office. I would highly recommend your dealership to all of my friends and family. Thank you so much. I am honored to be a new member of the Ford Family! On a final note, anyone reading this review please go see "Hollywood" I promise you won't be disappointed:) Kim Bentley Chesapeake More

F150 FX4 & Ford Edge J.T. was very friendly and informative when we got to the dealership. he showed us the vehicles we were interested in and let us test drive 3 differen J.T. was very friendly and informative when we got to the dealership. he showed us the vehicles we were interested in and let us test drive 3 different cars before we settled on what we wanted. He worked very hard for quite sometime with us and Sofiane Yahiaoui to get the deal worked out satisfactorily for us and the dealership. They all stayed past closing to make sure we were satisfied. Long, but a very good Saturday for us. Daryl Edgerton in finance did an awesome job in getting us a great rate on Monday before we took delivery of our new vehicles More

Experienced Teamwork. I was in need of prompt service and that is what I received. The staff was not only professional but also friendly. The entire process took place in a I was in need of prompt service and that is what I received. The staff was not only professional but also friendly. The entire process took place in a time frame which minimized exhaustion and allowed me to leave the premises with a high level of satisfaction. I would very easily consider doing business there again. More

New Ford Edge We had a great experience-everyone was very informative, helpful & nice. Such a great place to go & buy our new Ford Edge, we know that we will be ba We had a great experience-everyone was very informative, helpful & nice. Such a great place to go & buy our new Ford Edge, we know that we will be back in the future when we need another vehicle. More

Above and Beyond Service My husband and I were in the market for another vehicle. Cody works with us for a month to help us find the perfect vehicle. He responded quickly to a My husband and I were in the market for another vehicle. Cody works with us for a month to help us find the perfect vehicle. He responded quickly to all of our inquires on the vehicles available at RF. He was patient and courteous while we test drove numerous vehicle. He was honest and up front about any issues the may have/had in the past. Cody worked with the service deptment to have one of our concerns with a truck we were interested in addressed. We got a phenomal deal of a great truck thanks to Cody's hard work! I would most certainly recommend Cody and this dealership to everyone. More

My Ford Freestyle We had a wonderful experience working with Richmond Ford! We bought a car in the beginning of September 2016 and it was the easiest car buying experi We had a wonderful experience working with Richmond Ford! We bought a car in the beginning of September 2016 and it was the easiest car buying experience ever. More

Top notch sales team & group to work with ;-) From the time we got there until we had completed all the transactions and paperwork, everyone at the dealership went out of their way to make sure my From the time we got there until we had completed all the transactions and paperwork, everyone at the dealership went out of their way to make sure my partner, Sam, and I were very comfortable with each step and each explanation in regards to our purchasing our new 2014 Titanium Escape. We particularly appreciated the way that each and every item on the detailed cost sheet was explained thoroughly. Also, they worked hard to arrive at the trade-in figure we had wanted for the vehicle we traded. During the actual exchange for financial assistance, the representative worked carefully & slowly explaining each and every document clearly and accurately to each of us. We could not have been more pleased. But, since my partner, Sam, had purchased a 2014 Escape LS in August 2014, we would have expected nothing less. We will only deal with this dealership in any and all future trades or purchases for the future. You cannot go wrong with Richmond Ford Lincoln. Kudos to all and the amazing staff. ... Thanks James Pence & Sam McLawhorn More

Good expierience I Bought a used 14 mustang -it was a great deal and the employees were very helpful and kind. Car was in awesome shape too. Would recommend anyone to I Bought a used 14 mustang -it was a great deal and the employees were very helpful and kind. Car was in awesome shape too. Would recommend anyone to go here! More

Quick service My car was stalling out left and right. Susan got the car in, diagnosed and repaired the same day. Even got it back compleatly clean.... which was a n My car was stalling out left and right. Susan got the car in, diagnosed and repaired the same day. Even got it back compleatly clean.... which was a nice touch. I will continue to service there in the future. More

Quick and done right Quick and easy problem fixed on the first good jason handled everything like a real professional and is very trustworthy I would recommend jason to a Quick and easy problem fixed on the first good jason handled everything like a real professional and is very trustworthy I would recommend jason to anyone with a focus to a f-550 More