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Richmond Ford Lincoln

Richmond, VA

4.5
1,263 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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4600 W Broad St

Richmond, VA

23230

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Showing 1,263 reviews

November 12, 2016

Great service, found what I was looking for. Between Chucky (sales person) and Sof, I had a great time with my purchase. I am extremely excited, and have a new Focus. I went in to look at a Fi More

by Bulldog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sofiane Yahiaoui, Casey Longest, Charles Hayes, Chris Williams
Nov 14, 2016 -

Richmond Ford Lincoln responded

We appreciate the feedback on your recent experience at our dealership. The Ford Focus is a great vehicle and we know you'll find it enjoyable to drive! Be sure to come back for your complimentary first oil change and tire rotations!

November 10, 2016

good experience buying a new truck The people at this dealership are knowledgeable, friendly, professional and courteous. They did an outstanding job matching me up with the truck I wa More

by oldbuzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Edgerton, Chris Burnette, Rochelle Edwards
Nov 11, 2016 -

Richmond Ford Lincoln responded

Congratulations on your new truck and thanks for your kind words. We're so pleased you enjoyed your visit and we were able to assist in finding you the perfect vehicle. Come back and see us again for your complimentary first oil change and tire rotations!

November 10, 2016

Excellent Experience! The sales team at Richmond Ford knew what I was looking for in a car and found it for me on the spot. The customer service has been friendly and profe More

by B Forman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Longest, Rochelle Edwards, Jake Killebrew
Nov 10, 2016 -

Richmond Ford Lincoln responded

Welcome to the Richmond Ford family! We're so pleased to read you had such an enjoyable visit. Don't forget to come back for a New Owners Seminar soon!

November 09, 2016

True Master (Certified) Product Specialist I'd spoken with JT prior to a car accident. I needed a car. I told JT my preferences concerning the type of vehicle I would "like" to own. He found More

by Angel7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JT Gold
Nov 10, 2016 -

Richmond Ford Lincoln responded

Thank you for taking the time to share details on your visit to our dealership. We're glad to read you had such an enjoyable experience and we really appreciate your kind words! Be sure to let us know if there's anything else we can do!

November 07, 2016

Wonderful service We spend many hours at Richmond Ford on Friday, Nov. 4, 2016. Chuckie Hayes was so helpful trying to find me just the right car with the right price t More

by debbie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Longest, Charles Hayes, Chris Williams
Nov 08, 2016 -

Richmond Ford Lincoln responded

Debbie, congratulations on your new vehicle! Thank you for spending so much time at our dealership - we're glad we could assist in finding you the best vehicle! Be sure to come back for your complimentary first oil change and tire rotations and let us know if there's anything else we can do!

November 05, 2016

Two cars in two months! I don't like sales people who push, and I don't like to waste my time. Justin respected the way I preferred to do business and didn't do either! He li More

by NikS
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Lynch
Nov 08, 2016 -

Richmond Ford Lincoln responded

Thank you for taking the time to review your visit and we certainly appreciate your repeat business. We're so glad to read your feedback and we'll be sure to share it with Justin! Hope to see you back soon for a New Owners Seminar!

November 03, 2016

Friendly Justin lynch has great customer service an has a great smile! He is a great listener an knew exactly what I wanted! Give a raise! More

by Christy2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Lynch
Nov 03, 2016 -

Richmond Ford Lincoln responded

Christy, thanks so much for your business and feedback! We're so glad we could help you find the perfect vehicle and we'll be sure to share your review with Justin. Come back soon for a New Owners Seminar!

October 28, 2016

Excellent customer service My sales rep made me feel very good and confident about buying my SUV ! This dealership was also very hospitable and you got a family oriented feeli More

by Linelife04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Barr, Sofiane Yahiaoui, Casey Longest, Daryl Edgerton, Rochelle Edwards
Oct 30, 2016 -

Richmond Ford Lincoln responded

Congratulations on your new vehicle and welcome to the Richmond Ford family! We're pleased to read you had such a great visit and we appreciate your business. Be sure to come back for your complimentary first oil change and tire rotations!

October 25, 2016

Very Attentive and Great Experience Great experience, start to finish the same day. I would recommend and will buy there again when I need another truck. Thanks for the new truck. More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Alfieri, Casey Longest, James Johnson
Oct 25, 2016 -

Richmond Ford Lincoln responded

Doug, thank you for your business and for taking the time to review your visit. We do our best to make sure the customer comes first and we're glad it shows! Hope to see you back soon for a New Owners Seminar!

October 22, 2016

Excellent Service after accident I was in an accident a few weeks ago and was unable to drive my car due to the damage. I called Richmond Ford and they took car of everything from set More

by shaybay02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jones, April Bush
Oct 24, 2016 -

Richmond Ford Lincoln responded

We're sorry to hear about your recent accident and the subsequent damage to your vehicle. That's such a stressful experience to go through but we were grateful to be able to assist in the process. Thanks so much for your referrals and please let us know if there's anything else we can do!

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